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Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (read more)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 month ago

Last reply by Paul 1 week ago

For over a decade, mobile users have had no addons for browsers (including Firefox,) how much longer will this last? There are like 10 sponsored addons (out of 10 million) that install, and the rest just let you download the .xpi

For over a decade, mobile users have had no addons for browsers (including Firefox,) how much longer will this last? There are like 10 sponsored addons (out of 10 million… (read more)

For over a decade, mobile users have had no addons for browsers (including Firefox,) how much longer will this last? There are like 10 sponsored addons (out of 10 million for desktop) that install, the rest only let you download the .xpi file (with nowhere to put the file.) Where is the mobile Firefox extensions folder to put the .xpi files for mobile Firefox? I have been waiting for over a decade for such basic support, I am about to abandon Android forever.

Asked by americapacific42 1 week ago

Last reply by Paul 1 week ago

How do I switch Firefox settings to a new computer?

If you have sync your information on the computer up to your firefox account, then i recommend you signal out of it. then on the laptop, signal into your firefox. account… (read more)

If you have sync your information on the computer up to your firefox account, then i recommend you signal out of it. then on the laptop, signal into your firefox. account and let information down load to it. every other choice is to virtually export your bookmarks, pw to a file. then reproduction over to the laptop computer for importing.

Asked by paintbeast128 3 weeks ago

Last reply by Paul 2 weeks ago

can't find where my download video went

I downloaded a video and don't know where it went it gave me the option of gallery and Firefox so I hit gallery but it said gallery didn't supported it or something like … (read more)

I downloaded a video and don't know where it went it gave me the option of gallery and Firefox so I hit gallery but it said gallery didn't supported it or something like that and I don't know where it went or how to find it

Asked by georgeayers68 3 weeks ago

Last reply by Paul 2 weeks ago

Firefox on Huawei devices that don't have google services

Greetings, I have a huawei phone that doesn't have google services on it, is it possible to install/ use firefox to its fullest extent the same way I'd use it on a phone… (read more)

Greetings, I have a huawei phone that doesn't have google services on it, is it possible to install/ use firefox to its fullest extent the same way I'd use it on a phone that has google services on it

Asked by mohamed.b.a.alsoufi 3 weeks ago

Last reply by James 3 weeks ago