Full screen broken, status bar, clock, and navigation buttons don't hide.

When I put a video or an image gallery to full screen, the navigation buttons, clock, and status bar don't hide. They often appear as though they're going to hide, for a… (read more)

When I put a video or an image gallery to full screen, the navigation buttons, clock, and status bar don't hide.

They often appear as though they're going to hide, for a split second, but frustratingly bounce right back into view.

On rare occasions, it seems to be random chance, the status bar, clock, and navigation buttons do hide, but I don't know how to get them to hide every time.

I've already tried disabling picture in picture for the app but that has not helped.

What are the reasons the buttons and clock would not hide in full screen? How would we go about fixing things?

Asked by Sterrence 1 month ago

Firefox slows down on samsung phone after some browsing

I have had this problem on two separate midrange samsung phones now: after about an hour of browsing, firefox slows down considerably. Pages take a long time to load and … (read more)

I have had this problem on two separate midrange samsung phones now: after about an hour of browsing, firefox slows down considerably. Pages take a long time to load and tapping input registers erratically, sometimes i tap a link and after a few seconds a different link opens, as though the tap was registered from a different spot on the screen. This is happening even on a brand new phone, and after emptying the cache. I wish I could keep using this app because of privacy concerns but it is genuinely unusable for me now. This problem has cropped up in the past half a year

Asked by herja 2 weeks ago

Sudden data usage (not background)

Firefox just used almost a GB by just opening it! I only typed a Google search, and the next moment my phone tells my I'm out of data! Note that this is foreground data,… (read more)

Firefox just used almost a GB by just opening it! I only typed a Google search, and the next moment my phone tells my I'm out of data!

Note that this is foreground data, not background data. I googled and found answers about media playing in the background, but I haven't watched anything recently, so no streaming link should be active. I installed Ublock origin so I hope that might help.

Attach is my Firefox data usage for the past week of barely using it, except for an occasional Google search.

Asked by peetbrits 2 weeks ago

Firefox for Android crashes or freezes after sometime it is put in the background

Listening to audiobooks made me notice this problem, often whilst my phone is turned off and the audiobook is playing in the background on a tab on firefox the audio woul… (read more)

Listening to audiobooks made me notice this problem, often whilst my phone is turned off and the audiobook is playing in the background on a tab on firefox the audio would just stop and i would find either that firefox was still open but unloaded all the tabs, or that it simply crashed. I thought this was a thing that solely happened when playing audio in the background but then i noticed that it is actually a general problem when firefox is kept open in the background. It doesnt happen after a set amount of time, sometimes it happens immediately, sometimes after like 10 minutes that it is kept in the background. How can i fix this? its very annoying.

Asked by emixy06 3 weeks ago

Last reply by Paul 3 weeks ago

Getting Extremely slow

Hi I have facing the problem with Android app, when I use the app very slow in 1 tab If I open another tab getting extremely slow then loaded the page not completed and s… (read more)

Hi I have facing the problem with Android app, when I use the app very slow in 1 tab If I open another tab getting extremely slow then loaded the page not completed and some time suddenly restart My device specs Samsung galaxy A2 core

Asked by T.palani 3 weeks ago

Having the same troubles on different phones, Xiaomi 13T Pro and Samsung Galaxy S24 Ultra

I am having different issues with the app, close to everytime i use it. For example, i did a reinstall yesterday because i was not able to open the amazon prime gaming co… (read more)

I am having different issues with the app, close to everytime i use it. For example, i did a reinstall yesterday because i was not able to open the amazon prime gaming content... i tried to claim some free game content there, i had to login for it which i did, but after that a site showed up wich where written..."Looking for something?"..on Chrome everything worked fine.. there is even more, please contact me

Asked by Timo Steinke 3 weeks ago

Last reply by Wendlland Tabler 3 weeks ago

Firefox Android "close private tabs" won't go away

On my Android phone, the "close private tabs" notification keeps reappearing no matter how many times I tap it or swipe it away. Only way to get rid of it is by force sto… (read more)

On my Android phone, the "close private tabs" notification keeps reappearing no matter how many times I tap it or swipe it away. Only way to get rid of it is by force stopping Firefox. Weird thing is that this issue doesn't repro 100% of the time either.

This is happening on Firefox 126.0, on my S23 Ultra running Android 14/One UI 6.1

Asked by yerrahiman 3 weeks ago

Videos lagging on Android

Videos are lagging frequently, seems like the fps drops a lot. It usually happens as soon as I pause or skip forward/backward. It doesn't depend on the source of the vid… (read more)

Videos are lagging frequently, seems like the fps drops a lot. It usually happens as soon as I pause or skip forward/backward. It doesn't depend on the source of the video, as it is the same for all the websites. My network connection is stable. Pausing or reloading doesn't help, the problem is persistent at all times. I have to skip backwards then forwards to the same spot. I use Samsung Galaxy S20 and Samsung Galaxy Tab S8. Firefox version 126.0 (Build #2016019903)

Asked by Артём Майоров 3 weeks ago

Bad performance in pwa on android tablet

I have a xiaomi pad 5 and when I installed a pwa (freshrss, but I've tried with some other sites that allow it) the scrolling becomes sluggish and unresponsive. If I open… (read more)

I have a xiaomi pad 5 and when I installed a pwa (freshrss, but I've tried with some other sites that allow it) the scrolling becomes sluggish and unresponsive. If I open the site directly in firefox itself it works perfectly, and the same sites installed on my phone also work well (samsung a52s). Firefox in both phone and tablet is the beta version 127.0b1

Asked by TXinTXe 4 weeks ago

java.lang.OutOfMemoryError constant firefox crashing

Regular usage of Firefox results in crashes; usually have no more than 4 tabs on, but also crashes even with only one tab on. Using other mobile browsers (Brave, Chrome) … (read more)

Regular usage of Firefox results in crashes; usually have no more than 4 tabs on, but also crashes even with only one tab on. Using other mobile browsers (Brave, Chrome) with the same or even more level of usage does not result in crashes, leading me to believe the problem is with Firefox.

This problem was already asked previously (https://support.mozilla.org/en-US/questions/1431267) but has been archived without a solution that worked for me.

Latest crash report:

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bfa85f01-b670-4443-b52c-0c21fca59670 java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 39482192 free bytes and 37MB until OOM, target footprint 268435456, growth limit 268435456


java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 39482192 free bytes and 37MB until OOM, target footprint 268435456, growth limit 268435456 at java.util.Arrays.copyOf(Arrays.java:3578) at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:120) at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:95) at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:156) at kotlin.io.ByteStreamsKt.copyTo(IOStreams.kt:17) at kotlin.io.ByteStreamsKt.copyTo$default(IOStreams.kt:3) at kotlin.io.ByteStreamsKt.readBytes(IOStreams.kt:21) at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetch$1.invoke(ImageLoader.kt:8) at mozilla.components.concept.fetch.Response$Body.useStream(Response.kt:8) at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invokeSuspend(ImageLoader.kt:72) at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invoke(ImageLoader.kt:13) at kotlinx.coroutines.intrinsics.UndispatchedKt.startUndispatchedOrReturn(Undispatched.kt:16) at kotlinx.coroutines.BuildersKt.withContext(Unknown Source:74) at mozilla.components.support.images.compose.loader.ImageLoaderKt$load$bitmap$1.invokeSuspend(ImageLoader.kt:52) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:111) at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4) at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:98) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@f8bcc7a, androidx.compose.runtime.BroadcastFrameClock@72f6c2b, StandaloneCoroutine{Cancelling}@6685888, AndroidUiDispatcher@6975221]

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Phone Details:

Techno Spark 20 Pro (with latest updates downloaded) Android 13 12GB+6GB RAM

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Hopefully this can be fixed.

Asked by NlaEid 1 month ago

Last reply by NlaEid 4 weeks ago

Cannot share links to Google Messages

I am not able to share website links to Google Messages using Firefox Nightly for Android, version 127.0a1 (Build #2016020495). Steps to reproduce: open email message, t… (read more)

I am not able to share website links to Google Messages using Firefox Nightly for Android, version 127.0a1 (Build #2016020495).

Steps to reproduce: open email message, tap on a link, once the link opens in the Powered by Firefox Nightly screen I tap on the sharing icon, select Google Messages, Google Messages opens but the link address is not pasted on the compose message box. Trying to manually copying and pasting the link has the same result. The only way to be able to share the link is to open the link in Firefox Nightly (the full browser) and then share it.

This happens on a Google Pixel 8 Pro using the latest Android 14 version with related updates.

Asked by Guatiao 1 month ago

Last reply by Paul 1 month ago

  • Solved

bug: unable to send tab from firefox nightly android (phone/tablet) to PC

as described, send tab function does not work one way (android to PC), but works fine from PC to android mobile phone/tablet. the pop-up error is the "Unable to send - RE… (read more)

as described, send tab function does not work one way (android to PC), but works fine from PC to android mobile phone/tablet. the pop-up error is the "Unable to send - RETRY", and pressing 'RETRY' doesn't do anything. I am logged in to the mozilla account on both android devices, and firefox sync/syncing tabs work fine. not sure what's the issue

Firefox Nightly -both phone and tablet: 127.0a1 (Build #2016019535) Firefox version -laptop: 125.0.3

Asked by pn10eko 1 month ago

Answered by pn10eko 1 month ago

Mobile version horrible slow

Hello, Firefox just released the newest version on PC and advertised it with a speedtest: https://browserbench.org/Speedometer3.0/ I made that test and got a score of 7.0… (read more)

Hello, Firefox just released the newest version on PC and advertised it with a speedtest: https://browserbench.org/Speedometer3.0/ I made that test and got a score of 7.03 I made that test on Opera mobile (My phone got locked while the speedtest was running, so this may had impact) and got a score of poorly 2.14 BUT on Mozilla mobile which I can confirm feels SLOW is the speed score: 1.70 And now lesser is not = better. I like that you can arrange tabs, I like that you can use addons, but I miss a scrollbar, I miss side LOADING/OPENING speed. Many many people love Firefox on PC, but why is it that slow on mobile? And why can I not get a button to scroll fast up and down? I have to install a addon which I need to access everytime to click "scroll to top/bottom". That isn't handy!

I really wish, the developers would share some love, because I LOVE firefox, but this is just not useable :( I mean come on, a scrollbar! Give it me! And SPEED. And no my Samsung Galaxy S10+ with 8GB ram isn't too slow.

Asked by Dracken 1 month ago

Device or Browser not supported.

Hello. For some unknown reason, when I open "New Funclub Casino" everything runs just fine: login, search, funding, history, etc... However, when I click on a game to pla… (read more)

Hello. For some unknown reason, when I open "New Funclub Casino" everything runs just fine: login, search, funding, history, etc... However, when I click on a game to play, it begins to open a new page to load, immediately stops and displays "Device or Browser not supported." I can't pinpoint a reason nor have any explanation as to why this just started happening when everything functioned perfectly fine without any issues in the past. What am I missing or not aware of that's changed?

Thank You, Jeff Billo (Soltarius7)

Asked by Soltarius7 1 month ago

Gmail internet clock is wrong time zone, how to fix

Firefox for Android. Gmail comes in at a different time zone, but my clock is correct. How do I fix it? I have location OFF on tablet and do not want it on. Can I fix… (read more)

Firefox for Android.

Gmail comes in at a different time zone, but my clock is correct. How do I fix it?

I have location OFF on tablet and do not want it on. Can I fix this without turning on the ability to track my device?

Thank you.

Asked by CiaoBella13 1 month ago

Weird scrolling glitches

I have been seeing these annoying colorful dots popping up on websites that ruin the otherwise excellent browsing experience. They sort of move around as I scroll. They a… (read more)

I have been seeing these annoying colorful dots popping up on websites that ruin the otherwise excellent browsing experience. They sort of move around as I scroll. They aren't limited to specific websites and show up randomly.

When they strike, certain site elements disappear too - like the social sharing badges in the screenshots I've attached.

Thought it was a temporary problem that'd be fixed with an update but it's stuck around for months now.

Anyone else facing this problem?

Asked by Zohaib Ahmed 1 month ago

Firefox Battery Drain in Background on Android 14

I have been living a battery drain issue in background. When i do not force stop firefox manually, it just continues to drain some percentage of my battery while my whole… (read more)

I have been living a battery drain issue in background. When i do not force stop firefox manually, it just continues to drain some percentage of my battery while my whole usage. Like 10% to 30%. It's worse when i turn my phone off and sleep. Firefox drains all of my battery while i sleep.

Asked by DavutHaxor 1 month ago