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  • Archived

Firefox Account sometimes only works with old password (maybe from when FF Sync was separate?)

I changed my the password to my Firefox account, let's call the old one "OldPassword" and the current one "NewPassword". When I sign into accounts.firefox.com, I enter "N… (read more)

I changed my the password to my Firefox account, let's call the old one "OldPassword" and the current one "NewPassword". When I sign into accounts.firefox.com, I enter "NewPassword", and it works as expected. HOWEVER, occasionally when I try to sign into my Firefox account, it tells me that password is INCORRECT.

The most reproducible situation is when I have some sync issue and I need to sign back into my Firefox Account on mobile in order to reestablish a Sync connection between FF Mobile and FF Desktop. In this situation, entering "NewPassword" fails, but "OldPassword" works!

If I go to accounts.firefox.com/settings/change_password, and enter "OldPassword" in the Current Password field and "NewPassword" in the New Password fields, it will say that I've entered an incorrect current password. When I put "NewPassword" in the Current PW field, it accepts that as correct, but then says, "New password cannot be the same as current password."

My current theory is that Firefox Sync used to be a separate service from the Firefox Account, and users could create a password for each that didn't necessarily have to be the same (That's how it used to work, right? Am I remembering that correctly?) A few years back, Sync got integrated into Account so it all uses one password. At some point, I updated my account password to "NewPassword", but for some reason the Sync part of the system didn't get its credential updated in the same way.

Can anyone provide insight into this situation, or how to fix it? I'd really like to not have to remember two separate FF passwords and guess which one to use each time I need to sign in.

Asked by fiffox 1 year ago

Last reply by fiffox 1 year ago

  • Archived

passwords imported from Chrome do not sync

Passwords imported from Chrome on desktop do not sync to Android. Manual sync forced on both ends did not help. Can't say all imported passwords are impacted but two for … (read more)

Passwords imported from Chrome on desktop do not sync to Android. Manual sync forced on both ends did not help. Can't say all imported passwords are impacted but two for sure. Having this issue since the import date 3+ months ago.

Asked by badadim1 1 year ago

Last reply by badadim1 1 year ago

  • Archived

Password change

As I was changing my password I believe someone else who is already hacked into my device, changed it before I could get it typed in completely. I know what I changed it … (read more)

As I was changing my password I believe someone else who is already hacked into my device, changed it before I could get it typed in completely. I know what I changed it to or was going to change it to but I received a notification before I completed typing it in. This is the reason I switched to the Firefox browser for the security that it has for it's accounts. Thank you in advance, any help would be greatly appreciated.

Asked by kimmonneal 1 year ago

Last reply by Paul 12 months ago

  • Archived

Firefox Android Phone Unlock Firefox Password

I have a new Android cellphone and my Unlock Firefox Password did not transfer to my new phone. How do I set a new Unlock Firefox Password. I'm so frustrated. Thank yo… (read more)

I have a new Android cellphone and my Unlock Firefox Password did not transfer to my new phone. How do I set a new Unlock Firefox Password. I'm so frustrated. Thank you for any help you can give.

Asked by MCMarriott 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Firefox Password Protected start

Hello Is it possible to enable a password protection when starting the Firefox app on Android ? In special when saved passwords are used they are entered automatic… (read more)

Hello

Is it possible to enable a password protection when starting the Firefox app on Android ? In special when saved passwords are used they are entered automatically and there is no additional protection of those when going on a website for which the password was saved. E.g. when somebody unlock your device the person is able to start Firefox and going through chronic or pages where you might enabled automatically password fill in. Can this be protected by pin or fingerprint?(like in the Firefox Password manager)

Thank you

Asked by oliver.buss 10 months ago

Last reply by oliver.buss 10 months ago

  • Archived

Screen lock/logins issue on Droid 13

Whenever ZmI go 2 lookup a saved login or to enter my Android pass code 2 do the same, the keyboard to enter it refuses to show so that I can. At 1st I was using an add … (read more)

Whenever ZmI go 2 lookup a saved login or to enter my Android pass code 2 do the same, the keyboard to enter it refuses to show so that I can. At 1st I was using an add on keyboard called Black Red Tech from Play Store. I took that out, restarted & tried with GBoard. No change. I have restarted phone several times. Next step is uninstalling FF but I'm reluctant 2 do that. Any other ideas?? This is what the screen displays in both cases, and there is no way that talking, holding buttons or restarting seems to pop the keyboard up. This is what keyboard looks like. Screenshot of saved logins screen just is blank black.

Asked by Lisa 8 months ago

Last reply by Paul 8 months ago

  • Archived

Bitwarden captcha not showing on login.

The bitwarden captcha doesn't appear on login, I've disabled the ublock origin extension. Browser protection level is at standard level. Can anyone help? Device : Re… (read more)

The bitwarden captcha doesn't appear on login, I've disabled the ublock origin extension. Browser protection level is at standard level. Can anyone help? Device : Redmi 9C Android 10 MIUI 12.0.14

Asked by Raditya 8 months ago

Last reply by Raditya 8 months ago

  • Archived

Keep Saved Passwords Secure

Since thete is no primary password on FF mobile Android. Other then using a global type lock on my phone, what are ways to keep my saved FF logins safe? I heard of somet… (read more)

Since thete is no primary password on FF mobile Android. Other then using a global type lock on my phone, what are ways to keep my saved FF logins safe? I heard of something called lockbox or lockwise but don't see that option anywhere. Are the apps that can seamlessly work with FF?

Also is there someway to see a forum vs. being abstracted awaywith this gui? Or is there no forum access?

Thanks.

Asked by leegold3 8 months ago

Last reply by Paul 8 months ago

  • Archived

Disable viewing all passwords using fingerprint

I like using fingerprint to unlock my mobile and I can manage the risks linked to the weaknesses of the method. BUT I find very dangerous to be able to access all my pa… (read more)

I like using fingerprint to unlock my mobile and I can manage the risks linked to the weaknesses of the method.

BUT I find very dangerous to be able to access all my passwords using my finger. My finger could be used when I am asleep for example and the person would be able to see and copy all the passwords he wants while I am sleeping. I would even not notice he copied anything when I wake up.

When I want to see a password I am proposed to use PIN AND fingerprint. So unless there is a way to disable unlocking the passwords with the fingerprint, I am forced to disable fingerprint to unlock my mobile which is annoying.

My question is -- How do I disable fingerprint for accessing my passwords without removing fingerprint globally ?

Asked by DC 8 months ago

Last reply by Paul 8 months ago

  • Archived

Delete All saved password on Firefox

Hello, I want to delete all the passwords I have saved on FireFox, I have saved a lot of passwords so it is too heavy for me to delete them one by one, so please sugge… (read more)

Hello,

I want to delete all the passwords I have saved on FireFox,

I have saved a lot of passwords so it is too heavy for me to delete them one by one, so please suggest some solution or something by which the entire saved passwords can be deleted at one go.

I have some personal reasons due to which I am requesting you.

It is not even giving the option to delete Saved password.

Asked by TAUFIK 8 months ago

Last reply by Paul 8 months ago

  • Archived

Firefox Android autofill with external app

I use an external password manager on my Android phone - Nextcloud Passwords. It works with Google Chrome, Firefox Focus, DuckDuckGo, and other browsers. However, the m… (read more)

I use an external password manager on my Android phone - Nextcloud Passwords. It works with Google Chrome, Firefox Focus, DuckDuckGo, and other browsers. However, the main Firefox browser does not allow me to use the autofill feature with this manager app. Here are the steps to reproduce:

  1. On a page with a username/password field, select one of the fields (give it focus)
  2. The soft-keyboard appears and an "Autofill" popup appears (good!)
  3. Pressing on the "Autofill" popup opens my password manager (good)
  4. Selecting the password to fill in the manager app returns me to the page
  5. Another popup should appear with the name of the site password selected in the manager app, and it looks like it does briefly, but another "Autofill" popup appears immediately. No username/password is filled.

This results in an endless loop of pressing the "Autofill" popup, selecting the password in the manager app, then the "Autofill" popup appears again.

System Information: Samsung Galaxy S22 Android 13 Kernel version 5.10.136 Build number TP1A.220624.014.S901U1UEU3CWGI Firefox Android version 117.1.0

Asked by Elliott 7 months ago

Last reply by Elliott 7 months ago