• Archived

Downloading pptx files

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tappin… (read more)

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tapping the link send the pptx to my downloads, where I can open it in other apps, PowerPoint or Notability for example. Firefox instead opens it in a new tab. I have tried press ‘more’ then ‘share page with’ to send it to PowerPoint, but it doesn’t work. How can I get Firefox to download these, like how Safari does?

Asked by Eliot 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Firefox iOS v40 update makes browser inaccessible

Hey Everyone, I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1. Menu icons and address bar are visible but not acces… (read more)

Hey Everyone,

I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1.

Menu icons and address bar are visible but not accessible. None of the menus or functionality are working. It shows just a solid black screen.

I’d delete and re-install but will lose a bunch of bookmarks. Is there a way to rescue those before deleting and re-installing app? Thanks!

Asked by mmryspace 5 months ago

Last reply by Kiki 5 months ago

  • Archived

YouTube keeps wanting to go to a different application, then says the address is invalid

YouTube doesn’t work. Every time I try to play a video it say would you like to go to (insert insanely long URL here) and when I press ok, it says the address is invalid.… (read more)

YouTube doesn’t work. Every time I try to play a video it say would you like to go to (insert insanely long URL here) and when I press ok, it says the address is invalid. I have gone through the settings and restarted the phone but nothing works.

Asked by Joshua Terry 1 year ago

Last reply by Joshua Terry 1 year ago

  • Archived

Reader view on Firefox for iOS does not function correctly for a web site that I frequently visit.

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page a… (read more)

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page and select a link to a news article then that news article's web page is correctly displayed. When I then select reader view I get a garbled version of the previous (home) page. I can clear the problem by toggling back and forth between the desktop version of the article and the mobile version, using the relevant item on "Page Actions". The problem is not evident on Safari. Firefox is my default browser. I am on iOS version 14.4 and have the latest versions of Firefox for iOS and Safari. Any (polite and helpful) suggestions please?

Asked by peter.bourne.au 1 year ago

Last reply by Kiki 1 year ago

  • Locked
  • Archived

Back button returns me to the top of the page, not where I left off

The back button returns me to the top of the page instead of where I left off when using my iPhone. It’s annoying to have to keep scrolling down and waiting for more of t… (read more)

The back button returns me to the top of the page instead of where I left off when using my iPhone. It’s annoying to have to keep scrolling down and waiting for more of the page to load to find where I left off. Any idea how to fix this? Chrome also does this. Shopping on sites like Nordstrom Rack becomes so frustrating.

Asked by lisa.rambarran 1 year ago

Last reply by Kiki 7 months ago

  • Solved
  • Archived

no firefox option in notification center; can't enable push notificaitons

hi all. i'm trying to turn on push notifications for firefox in hopes that it will solve the issue of me not being able to send tabs to my phone (says 'sent' on my comput… (read more)

hi all. i'm trying to turn on push notifications for firefox in hopes that it will solve the issue of me not being able to send tabs to my phone (says 'sent' on my computer but tab never arrives). one main fix i've seen for this is to make sure push notifications are enabled. however there is seemingly no where on my phone to enable this!!!

firefox instructions say "go to notification center in settings app and scroll down to firefox. however there is no firefox in my notification center. (screen shot of the apps notification center in alphabetical order showing no 'firefox') i've also tried looking in the in app settings, and the firefox settings in the settings app; no notification options in eithr of those places.

no idea how this could be! or how to remedy. any thoughts? thanks!

Asked by abritelight 1 year ago

Answered by Kiki 12 months ago

  • Archived

Cannot close tabs

Firefox Daylight 34.0 (4920) on iPad Air (4th gen) iPadOS 14.6 Cannot close tabs by touching x in the tab header. This applies only to tabs opened after startup. Tabs op… (read more)

Firefox Daylight 34.0 (4920) on iPad Air (4th gen) iPadOS 14.6 Cannot close tabs by touching x in the tab header. This applies only to tabs opened after startup. Tabs opened by browser at startup, e.g. to resume session, can be closed normally. This is new with the latest FF update. Thanks for any help.

Asked by JT 11 months ago

Last reply by JT 7 months ago

  • Solved
  • Archived

Impossible to use facebook

facebook is not working properly anymore : I am not able to click on links, I get blank pages I have tried it all : remove protection or lower it, delete cache etc nothi… (read more)

facebook is not working properly anymore : I am not able to click on links, I get blank pages I have tried it all : remove protection or lower it, delete cache etc nothing worked

I will have to change browser if it does not work

Asked by fchamplon.pro 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

New home button

I realize that this may seem trivial, but, while I don’t mind the idea of a home button being accessible on the toolbar, surely it could have been placed in a less inconv… (read more)

I realize that this may seem trivial, but, while I don’t mind the idea of a home button being accessible on the toolbar, surely it could have been placed in a less inconvenient place. Every time I go to refresh the page I end up on my home page instead. On my desktop, I purposely have the page forward, page back and page refresh separated from my home button. And my home button and bookmark button separated from everything else so as to not inadvertently click on those buttons when I meant to click something else or vice versa. So, while having a home button on the toolbar may seem like a nifty, handy idea, not so if it costs moving the page refresh button from it’s more common placement to an obscure part of the header bar where you are more likely to end up on that pinned tab page or in reader view when trying to refresh. Please put the page refresh back where it was.

Asked by lpsears63 7 months ago

Answered by Kiki 7 months ago

  • Archived

Bookmarks toolbar no longer pinned to screen

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a butt… (read more)

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a button. How can I make my bookmarks toolbar visible while browsing?

Asked by andrewabad 2 years ago

Last reply by maxglitz 1 year ago

  • Archived

Firefox browser not registering

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a T… (read more)

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a THE firefox browser?

I’m bewildered. Any help would be greatly appreciated.

Asked by frequentseas 1 year ago

Last reply by leelow6 1 year ago

  • Archived

Anyone having troubles with closing tabs on the latest Firefox for iOS, Daylight 34.0 ?

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the… (read more)

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the tabs overview, there I can close the tab(s) I want.

Asked by matti.vuolanen 11 months ago

Last reply by Daniel Ethier 9 months ago

  • Archived

Search default

I got some kind of update to Firefox, and it changed my default search to yahoo. i went to change it back to google, and it would not let me. only option in the preferenc… (read more)

I got some kind of update to Firefox, and it changed my default search to yahoo. i went to change it back to google, and it would not let me. only option in the preferences is yahoo -- which contradicts the guidance in the firefox settings info. how do i fix this.

Asked by dan129 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Update to iOS15 followed by Firefox app crashes

After update to iOS 15 this week, my previously rock-solid FF app (on auto-updates) is now crashing repeatedly on switching to the app or opening the app. I keep 6-8 tab… (read more)

After update to iOS 15 this week, my previously rock-solid FF app (on auto-updates) is now crashing repeatedly on switching to the app or opening the app. I keep 6-8 tabs open for quick access which are not full of video, music, or animations. IPhone 12 mini has plenty of storage.

Quick reference between other tasks is not quick when switching to or opening FF brings up the “this is embarrassing” message and then I have to wait for tabs to reload.

Have not updated iPad yet.

Asked by Foxfree99 7 months ago

Answered by Kiki 7 months ago

  • Archived

Sync Issues with New iPhone

Hi all, A few weeks back my iPhone stopped working and Apple sent me a new one, and since that time Sync has not worked properly on the new device. I'm still able to send… (read more)

Hi all,

A few weeks back my iPhone stopped working and Apple sent me a new one, and since that time Sync has not worked properly on the new device. I'm still able to send tabs from one device to another, but I'm not able to see recent bookmarks, history, or open tabs.

Things I've tried: - hard restart on the phone - reinstalling the iOS app - signing out and then back into Firefox on the device - disconnecting the device from the "Manage Account" page in my browser, then syncing again using the QR code

Another note: when on the Manage Account page, the status of my phone is always Last Seen whenever I first log back in on the device, but no activity after that.

Not really sure what to try next... Is it still trying to sync with Firefox on my old device of the same name for some reason? Might renaming my current device help? Any help would be great!

Asked by mrstephens 1 year ago

Last reply by iamjayakumars 1 year ago

  • Archived

Sync is stuck on brand new iPad

I just got a new iPad and was excited to start using Firefox on it. To my disappointment, for some reason Sync is not working. When I go to Firefox Settings on the iPad, … (read more)

I just got a new iPad and was excited to start using Firefox on it. To my disappointment, for some reason Sync is not working. When I go to Firefox Settings on the iPad, below "synchronize" it shows "2020-06-20 23:05:56" as the previous sync date. This does not change after I tap on it to sync. For a little while it spins the arrows and says "Synchronizing..." (rough translation as I have language set to Finnish) and then it just shows the same date again.

It has not synced my newest bookmarks from my desktop or Firefox on my Android phone and if I send tabs to the iPad, they never arrive. The curious part is that I got the device on 25th of June, so I haven't even used it on the 20th, which is the previous sync date. It has synced my older bookmarks, but doesn't sync any of the new ones I make. Also when I try to access my (synced) credentials and passwords it just loads forever.

When I go to my Firefox account details on my desktop and view the connected devices, it shows that last activity on the iPad was a few seconds ago. If I change the device name from the iPad, it updates in the list.

The Firefox version on the iPad is 27.0 (18428) and iPadOS version is 13.5.1 which is the latest version. I do not have any restrictions on my network that I know of, I don't use a VPN or proxy and I even enabled background updates for the Firefox app without any help. I tried logging out of Firefox Sync but after logging in I got the same last sync date.

I wonder if this is a bug or if something has gone wrong in my Firefox account.

Asked by Niko 1 year ago

Last reply by Niko 1 year ago

  • Archived

Mozilla updates on AppStore

Every time Firefox tells me to access a new feature, it doesn’t work, and it tells me to download the latest version. Being iOS, I have to go to the App Store, and it alw… (read more)

Every time Firefox tells me to access a new feature, it doesn’t work, and it tells me to download the latest version. Being iOS, I have to go to the App Store, and it always says I have the app and does nothing. There is no update button. This has happened (again) with the picture in picture feature for videos. It doesn’t work - there is NO button - and I can’t update the software as it tells me too.

Asked by gozziesgang 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Login window is blank, eventually times out

Today I noticed that I can no longer log into my Firefox browser on iPad. No matter what process I use to evoke the login window, I never reach the point of entering cred… (read more)

Today I noticed that I can no longer log into my Firefox browser on iPad. No matter what process I use to evoke the login window, I never reach the point of entering credentials. Instead, the blank window times out and I'm served the error message, "Could not load page". I've deleted Firefox and reinstalled. This wiped out all of my bookmarks, but did not resolve the problem. I have a good internet connection. Any ideas?

Asked by Julian P. Harvey 1 year ago

Last reply by OBW47 1 year ago