Firefox for iOS Support Forum

Help me synch all passwords from Firefox on my MS Surface Pro to my new iphone 15promax. It was synching just fine with my iphone 13 but with new phone I am lost. I have selected the option to Sync passwords but it is not working.

Hello,

Firefox for iOS always worked with autofill until a couple of days ago. I cannot for the life of me get it to work. I deleted app, reinstalled, resynced and it still doesn’t work. I can see my passwords in the passwords section under privacy but it won’t autofill. I’m wondering if the latest update broke it.

My passwords do not sync from windows. I have verified they are both connected but my ios never has my desktop passwords. I have verified connected the setting is checked to copy passwords i have hit the sync shile sitting at my desktop but the passwords never are on my phone.

Mon i phone et mon mac sont connectés à firefox avec le meme account. Mes mots de passe sont dans mon iphone, aucun mot de passe sur mon mac..., toutes les synchronisation sont activées!! Comment exporter mes mots de passe pour les charger sur mon mac ou plus simple ou faire en sorte que la synchronisation fonctionne entre les deux appareils.??

Merci pour votre aide,

Sidonie [removed phone# from public]

I by mistake have synced into wrong account. I believe i did have same account with same email only but my data was not there when i tried loggin in by resetting

password

I am using Firefox 124.2 (40108) on my iPhone with iOS 16.7.7 (20H330) and using DuckDuckGo as the default search engine. Loading settings with their Cloud Save service does not work as expected: the settings reset each time you restart the app.

How to get DuckDuckGo settings to persist across sessions in the app?

I’ve used Firefox for many years on both my pc and mobile and keep them both up to date and use sync. However recently when using the app and wish to enter my username and password with autofill, after using my phones passkey, I can find the website on my password list but the username and password are not being displayed and will not autofill to the website I am attempting to use. However, when I am using the website on my pc I have no issues at all. Even after manually entering the username on the app password list and attempt to access it again at a later time, the username and password are not being displayed or deleted. Please see attached photo as an example.

For some reason accounts/passwords are not syncing on Firefox across my iPhone and MacBook. I have both signed into the account and have set up sync but it is not sharing across the devices.

I have tried this multiple times after force closing and restarting my iPhone, all to the same result: When I tried to use the + to add a new website, username, and password, the screen just flashes, and does not actually add the new info. Strangely, it offers to input a password when I place the cursor into the box for entering the brand new password I am trying to save. This seems to be a bug, but I cannot find how to report a bug.

Only a small portion of logins are synced across the desktop and iOS device. It appears only the logins that have been recently updated manually are synced. All other logins that were auto-imported are not synced from the desktop to the phone.

New iPhone 14 pro - Moved everything over from the old phone - Signed into Firefox and synced - All bookmarks are present - The option to use saved login information from FF is present - The websites where I have saved logins are all present and listed in the same order as my desktop (desktop version works fine btw)

The problem is that the usernames and passwords are not present for any of the websites. They are just blank when I try to use it directly from a login screen. (pic#1) I can select the website from the list and FF recognizes and recommends the correct website’s “info”, but when I tap it it just autofills blanks.

If I access passwords from the menu options while I am not trying to login to a specific website, I can see the same correct list of websites with saved info, but it says “no username” for all of them and the passwords are blank. (pic#2&3)

If I send tab to my ipad (ios v12.5.5) from my PC (win 10), it wont arrive on my ipad. I can send tabs from my ipad to my PC or iphone and all work fine. PC to iphone (ios 15.5) or iphone to ipad, again all work. It's only PC to iPad. In fact, I send tabs back & forth from 2 laptops, 2 PCs & iphone and all work fine just PC to ipad

I have notifications on, have signed out of all devices & signed back in, removed devices from sync and re-entered, I have deleted Firefox on ipad and PC, cleared cache & cookies on ipad &PC, still the same issue.

Is it an ios 12.5 issue which is the latest version I can install?

(copy of sync log added above 'Share Data' below

Samsung Tablet: installed ‘FireFox Beta’ iPhone: installed ‘FireFox’

I am able to share tabs through ‘Send to Device’ on my iPhone to my Samsung tablet, but I am unable to share tabs from my Samsung Tablet to my iPhone.

(My Samsung tablet says ‘Tab Sent’ but I don’t receive any notification or tabs through sync)

Hi. I love firefox and have been using the app for the last 5 years.. I generally use the same firefox account on all my devices (laptop, android and iOS) and love the pocket recommendations on the homepage. I tried enabling it on my iOS device (iPhone 13 pro) but it’s not showing even when it’s turned on!! I reinstalled the app several times and enabled it to see if that fixes the issue but it’s still not resolved. Kindly help me with this because one of the main reasons why I’m using firefox is because of the pocket recommendations!!

Cheers!

This appears to be a problem that others have had (with no response). I'm posting it to let the Mozilla team know it continues to be a problem for some users.

Yesterday FF (whatever the latest version is running on an iPad Pro running iPadOS 15.7) crashed, and restarted with the usual "This is embarrassing..." message, and asked whether I want to restore all tabs. I hit yes, and it restarted with all tabs missing. Of course it then proceeded to erase all synced tabs the next time it connects to Mozilla's servers, so now all the tabs are gone.

Questions:

1. Is there a way to restore this to its previous state? As far as I can tell, the moment the mobile FF loses all its tabs and syncs them to the cloud, there's no easy way for the user to get the old tabs back.

2. Is it possible to have Sync set up so it doesn't erase all the tabs automatically? I mean, it should be clear that when this occurs after a crash, this may not be the desired behavior. At the very least, there should be an option to undo.

3. Is there a way to just "bookmark all tabs" on mobile FF? That way users can easily save the current state of their mobile browser without having to bookmark each tab individually. I understand this feature has been requested from time to time, and at some point saw a response from a Mozilla engineer saying it has been implemented but not released for UI reasons.

4. Can I download all my Firefox Sync data? Since Sync seems to write over previous state with no method for recovery, it cannot be relied upon as a backup. I would like to be able to make my own backups of my browser states to the extent I can.

Thanks! In principle I support open source and would like to continue using FF. If these usability / reliability issues can be resolved I think it would make at least a few FF users quite happy.