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Technical

Help! I’m trying to access my saved articles in airplane mode while traveling. This used to be no problem but new app last year won’t let me. Tell me the secret of how to… (read more)

Help! I’m trying to access my saved articles in airplane mode while traveling. This used to be no problem but new app last year won’t let me. Tell me the secret of how to do it! Thanks.

Asked by janegilbert01 3 months ago

Last reply by Kiki 3 months ago

Hacking

I have tried to report a sophisticated hack. I have attempted to blow the whistle on some serious corruption. https://i.imgur.com/tpXd1a0.png I’m sure I can provide addit… (read more)

I have tried to report a sophisticated hack. I have attempted to blow the whistle on some serious corruption. https://i.imgur.com/tpXd1a0.png I’m sure I can provide additional information pleas save this or report it to authorities.

Asked by Joseph Butler 3 months ago

Last reply by Paul 2 months ago

Why can I no longer download Firefox to my cell phone without using apple App Store?

I typed my question in the subject line. I want to use Firefox on my new iPhone and can’t seem to download without using the App Store. Is there any way? Goggle is all ov… (read more)

I typed my question in the subject line. I want to use Firefox on my new iPhone and can’t seem to download without using the App Store. Is there any way? Goggle is all over my Apple when I want to be on line Thanks

Asked by mysterydot77 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

VPN for Apple tvOS

It has been a while since Apple introduced the use of VPN on their Apple TV hardware on tvOS. When will Mozilla offer an app for tvOS. Should be a prime use case for VPN.… (read more)

It has been a while since Apple introduced the use of VPN on their Apple TV hardware on tvOS. When will Mozilla offer an app for tvOS. Should be a prime use case for VPN. TIA.

Asked by mick28 3 months ago

Last reply by Paul 3 months ago

Cookies getting deleted every once in a while on iOS -- how do I prevent this?

Every few months or so, after closing and reopening the app I find that all my stats etc. are gone on any websites that store stats. It's not a cookie selection I made, t… (read more)

Every few months or so, after closing and reopening the app I find that all my stats etc. are gone on any websites that store stats. It's not a cookie selection I made, these websites manage to keep the cookies for weeks or months (exactly 150 days this time according to a streak I had on a daily game) and then one day it's all gone. Is there some sort of cookie expiration setting or storage cap I can change to prevent this?

Asked by reneebrody1 3 months ago

Last reply by Kiki 3 months ago

No Longer See ‘Recommended by Pocket’ option

Hello: I’m running iOS 17.3.1 on iPhone. The problem I’m experiencing: I used to see the Recommended by Pocket articles on my iOS Firefox homepage, but they stopped appe… (read more)

Hello: I’m running iOS 17.3.1 on iPhone. The problem I’m experiencing: I used to see the Recommended by Pocket articles on my iOS Firefox homepage, but they stopped appearing a few weeks ago. I’ve searched for a resolution, but all I can find are the steps for customizing/personalizing my HomePage: the problem is that although I’m signed into my Firefox/Mozilla account and have chosen Firefox as my Homepage for New Tabs, and I’ve signed out, restarted the app and changed my Firefox settings several times, the option: ‘Recommended by Pocket’ ( along with the actual articles appearing on the homepage) doesn’t even appear anymore: I’m at a loss as to locating that option, as well as, again, seeing the Recommended Articles as they appeared previously. Thanks so very much for any help !

Asked by theport 2 months ago

Last reply by Paul 2 months ago

Looking for the “Trackers Blocked” toggle. My first time on the Firefox app.

Looking for the “Trackers Blocked” toggle. This is concerning the Firefox Focus app, which I’m using on my iPhone. My first time on the Firefox app. I’m following the … (read more)

Looking for the “Trackers Blocked” toggle. This is concerning the Firefox Focus app, which I’m using on my iPhone. My first time on the Firefox app. I’m following the directions to allow some ads, in order to view a video clip on MSNBC, which is in an email I received from them.

Asked by pcnv 2 months ago

Last reply by Kiki 2 months ago

Opening links in outlook won’t open in Firefox

When I am opening a link in outlook to something on the web it will not open it in Firefox but if I change my browser to safari it will open it up . This used to work but… (read more)

When I am opening a link in outlook to something on the web it will not open it in Firefox but if I change my browser to safari it will open it up . This used to work but now it doesn’t. Why?

Asked by swimjim55 1 month ago

Last reply by Infinity__ 1 month ago