Firefox for iOS Support Forum

After the most recent update to version 106.1 on my iPhone 11 iOS 15.6.1, every time I open Firefox and open a new tab the browser is unresponsive for several seconds, then slowly registers my input in the search bar, and occasionally crashes during that process. It also hangs up and crashes at random. It will no longer open links to PDF files. I love Firefox, but this is becoming unusable.

I’ve been using Firefox synced to my account on my iPad for a while with no problems, and only started running into this problem today. The app for the most part works normally, but when I open specifically the history tab the whole app crashes. I can still use Firefox on my android and computer completely fine, and have tried clearing some of my history using my phone, to no avail. Only the history tab does this- downloads, bookmarks, and reading list are all fine. Any advice on how to fix this?

Every time I try to add a search engine (the one I’m trying now is “wiki.pokemoncentral.it”) Firefox on my 6th generation iPad with iPadOS 15.6 (latest version) crashes, and it does that even with my iPhone Xr. I don’t know what to do, I think it’s a bug or something like that. Please Mozilla, if there isn’t any solution I can do, fix it.

After a Firefox update the app stopped working. It crashes all the time when being open.

Firefox asks if I want to restore tabs, but no matter the answer it always crashes. I did reinstall the app on the phone - did not help.

Here is the video of two consecutive crashes: https://youtube.com/shorts/lHyN8Lq1GBY

Hello as I mention in topic. I have the Firefox app. And I use Firefox on my desktop. I sync my bookmarks to my app. When I click on desktop bookmark in the Firefox app. The app keeps on crashing I don’t even have a chance to click on a bookmark. It just crashes. Not sure why. Please help. Thank you

I am regularly getting crashes on Firefox When browsing using my iPhone 12 mini running on iOS 16. As soon as there is any sort of ‘heavier’ task, such as loading a PDF or browsing an online news site with loads of ads, the whole browser just freezes up and I can’t do anything unless I force close the browser via the multitasker.

It is happening multiple times per day.

What information can I provide to you to help troubleshoot this issue?

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scrolling, switch tabs, and open settings. 3.sometimes it outright crashes after a very bad stuttering. this happened even when i only have couple of tabs opening.

i had tried everything i can think of with no success. 1.clear all browsing data. 2.delete and redownload the app(+delete firefox's folder in files app). 3.update iOS(both security patches and to next version).

the only thing i haven't tried is too factory reset the iPad. which i hope to avoid.

Dears,

Since a week of 2 Firefox freezes when I type text in the address bar. After some time the text I typed start appearing. Also websites loading are sometimes freezing. Switching to another app on the iPad makes Firefox unfreeze. However need to use the reload function. Version Firefox 106.2 (21661) iPad Pro (11-inch) iOS 15.7 I removed Firefox, rebooted the iPad and reinstalled Firefox. That shortly seem to help, but now same issues apparent.

Thanks and best regards,

Jelle Klaas

Hey, Since I've updated my ipad to the newest os (15.7) my Firefox got really slow and buggy. Often it simply crashes once it's loading a page. I am not be able to use my enpass password manager anymore too... It simply won't show the keyboard once I want to log into anything. A look in the reviews section of the app store shows me I am not alone.

What's going on? I am using Firefox on so many devices but not on my ipad it's just not usable anymore.

Thanks in advance for help .

I had about 250 open tabs and they just disappeared and I can’t retrieve them. By any chance is there any way that you have a record of what I’ve searched. I never saved them in my history and was bookmarking them slowly until last night when they just disappeared. And this is the second time it’s actually happened

Is there any way that Firefox can send me my search history so I can find the missing tabs. And why does it happen

Dear Firefox Mobile Support Team, Sirs, I am deeply grateful for your help, products, and efforts to keep users safe, with adequate tools. I use FF on all devices I have, iphone, laptops, iPad... The query now: Few hours ago, the Firefox mobile, on my iPhone, ver. 7, 2018 model, IOS 15.7.1, 256 GB memory - 120 GB full, crashed. I had about 50 sessions opened. As from similar situations before (such errors do not happen often - maybe 1/2 per year), an error message came stating the usual, "It is embarrassing, do I want to Restore sessions, with Options No or Okay". After choosing the second option, Okay to restore all sessions, a restoration was performed. But NO sessions were restored, except that a new tab, empty, was opened.

Practically, the Restore function form the error message did not worked.

I checked the history from the 3bars, History, there is a long list of searches... But there are NO other options available in the controls row in the top there for the History to help restore the sessions. The controls seen are: Bookmarks (asteric), History (a clock), Download (arrow down) and Reading List (a book icon).

There, in the 3 bars, the History choice is as above. The Settings option is with no command to Restore Sessions. A check of the other options also does not lead to a function restore sessions.

Please advise if I can restore the sessions (opened tabs) from various searches and how to do it. I can't imagine there is no way to do it.

The Search history is also available from the empty opened page, Recent history, with the control link - Show all. But as from the above, the history is a history, and not for long period back, traced up to a month, although it may hold for longer period history links....

Similar situation happened about an year and a half, with probably 70-80 sessions/tabs opened. But there, the message was that they were archived. But there was no way, or option to return to the archived sessions. I started/continued then with new sessions, they grew with various searches until today. When the crash happened. Few days ago another crash happened, but then the function Restore Sessions worked, and all sessions were opened.

Either I am not aware of a solution that already exists in Firefox for IOS, or there are misses for such common situations as controls, commands to help to deal with them.

Please help. There must be an option to copy the history (as of now as list) and save it in a file (which to be able to be attached to email and send). Now there is NO such option (on the FF mobile. There must be a function from the 3bars, or help or settings, or the History, as a control/command - Restore previous sessions/tabs. Now there is NOT such a function.

Crashes happen, for many reasons. Therefore the aim is to offer functions to deal with them, safely, for both desktop and mobile FF.

Please help. Many thanks. Stan

P.S. I write here from my laptop. Not the iPhone. For ease. Similar functions should exist (be added if not yet there) for both desktop (laptop) and mobile Firefox. My style of searching (and many like me) is with a lot of sessions/tabs, to which I return now or then. Hence the browsing history from one tab (session) is not of interest (as of now many links but from a single session/tab), but the links from the various sessions. Reason - sessions/tabs cover usually different directions of search, while each one session/tab is for a single website and being opened one can follow the new updates of data there. Chronological list of history shows many searches from a session/tab, which is not much of interest. Maybe a way for better organization of future versions.

The issue has been reported here: https://github.com/mozilla-mobile/firefox-ios/issues/12053

I have Firefox as my default browser on iOS. However, tapping “search web” from the context menu that appears when text is selected, opens Safari instead of a new tab in Firefox. The only workaround is to tap “look up” from the context menu and tap “search web” in Siri, breaking up what earlier required a single step into two steps.

Every time I open the current Firefox app it immediately opens and crashes. This starting happening a few days ago randomly but now happens all the time. I’ve deleted the app and reinstalled it but it didn’t help. Also restarted the iPhone 13 too. Suggestions? Thanks.

iPad Air 4th gen running most recent iPad OS and Firefox is crashing on load. I have already tried restarting the iPad and reinstalling the app. Please advise. Thank you.

I do get a “Well this is embarrassing…” dialogue box for after crashing, but the app doesn’t run long enough for me to tap on anything.