Firefox for iOS Support Forum

Recently, I reported a glitch with e-mail messages from you. The text of the messages was darkened either completely or almost to the point of being unreadable--actually, backgrounded--always at least partially covered by a pop-up telling about the trackers that were derailed by the DuckDuckGo browser. Since then, I have made a discovery: The problem occurs when using Apple's iPhone Mail app, but not at all when using Microsoft's iPhone Outlook app. It should be noted that e-mails from you go to my Microsoft (Outlook.com) account. I hope that helps.

Prevent websites from auto-reloading while reading/scrolling. Sites where this reloading problem occurs reliably (so you can test, for example), include HuffingtonPost and CNN.

‘Pay with PayPal’ functionality on websites is broken for me and has been across updates of both Firefox and iPadOS for as long as I can remember at this point. I’m using an iPadPro running iOS 16.7.2 with Firefox for iOS version 120.4 (36613). When I’m checking out at e-commerce sites (e.g., J Crew), and I click on the PayPal button when selecting a form of payment, a new tab opens, but it’s literally blank — nothing even tries to connect or load. This happens across e-commerce sites. It doesn’t happen with Firefox on my PC/Windows laptop or on my iPad with other browsers (Chrome, Safari). I have tried everything that I can uninstall/reinstall, deactivate, or toggle, and nothing seems to fix this. I have cross-site tracking disabled in iOS. Some people have suggested that websites are not fully supporting Firefox any longer or that there is a problem with Firefox and Apple’s proprietary rendering engine. I’m really at the end of my wits about this. After having used Firefox faithfully since Netscape disappeared, I’m honestly on the verge of giving up. Please help.

Sorry, but this feature is a PITA. Is there a way to turn it off.

I've been a firefox user for > 15 years but I won't continue to be if I have to put up with this.

You should make it so you have to opt to turn in on.

Harry Pollard

When I scan any QR code it goes to a Firefox start page instead of the site the code it’s written to. The same for links from other apps. My software is up to date. I have tried powering down and restarting. I really like Firefox and would like to keep it as my primary browser. What should I check?

Hi all, opening of external links (e.g. out of AppleMail or any other App) is no longer possible since FF version 123.0 (IPhone 6S+ mit IOS 15.8.2, FF is standard-browser). The last weeks I followed the article (https://support.mozilla.org/en-US/questions/1442950) which should be fixed with version 124. Meanwhile I updated to FF version 125.2 but the issue is not solved for me yet. When I click on an external link in AppleMail or other Apps, FF starts and shows the startscreen. Then the screens "flickers" one time but nothing else happens. Because not many users are reporting this issue I think that may be a configuration set on my IPhone is the cause of this and not a bug in FF. Has anyone an idea what can be the issue and how to solve it ?

I'm now very annoyed by this issue and if I don't find a solution soon, I'll install another browser.

Thank you in advance for your support Udo

Hi ! I´m using firefox 125.1(40778) on ios 17.4. Recently I faced a problem with the password manager of Firefox, as it doesn`t automatically fill in username and password on a site I visit on a regular basis. But when you click on the username the keyboard pops up and there I found the option to use the password manager of firefox. After re-authentification (fingerprint on my mobile) it opens the password manager and suggests the appropriate password. Clicking on it and you are in.

So the password manager still works although in a more complicated way because once you´re in the house you don´t need the door key anymore.

Regards Günter

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

It used to be that when I typed in the beginning of a URL, Firefox would suggest a massive list of matching URLs from my history that would slowly dwindle as I typed more, but now I get only three suggestions.

I didn't change anything, so is this a change in Firefox? If so, can it be changed back? Or made an option?

Firefox for iPadOS (version 125.1) does not completely download files. I get the blue „Completed“-bar at the bottom of the screen. Most of the time it gives the correct file name in the download folder and sometimes, as with Thingiverse, the name of the download is „Unknown“. But always the download is just a few kB big. I have to copy&paste the URL to Safari and redo the download. Safari always does downloads correctly. Suggestions highly appreciated.

Regards Gerhard Barbist

Pic.1 Download should be 2MB. Filename not correct. Filename see pic. 3 Pic.2 Blue bar at bottom indicating completed download Pic.4 Files in my „Files“ app. Every download just 7kB

Dear Firefox community,

in the bookmarks page on iOS devices, Why can't we swipe back to the previous state and we have to press the previous arrow, Is it an issue or just something else?

Would want to make this post along time ago but I thought users and developers would notice it.

really appreciate it

best regards,

For the past three days every time I initially open Firefox on my iPhone, I get a page that pops up. I'm assuming asking me if I want to switch my Firefox to a different language. I can't really tell what it's asking because it's in a different language. How do I stop this from happening? It is extremely annoying.

YouTube has blocked it's videos with an Adblock notice even after all such adblocks were removed. After removing my History and then my Cache, the Adblock notice reappeared blocking any video that I might try to watch. This has been happening all week, I called Apple five times and the final call ended by telling me they had no further ability to help me with such a software issue. This is no way to treat a satisfied customer, I listen to music to meditate each morning and now spend hours trying to avoid the blockage before my morning can begin. My days have been miserable as a result. Please help!

I have internal web sites, which have self-signed certs. Firefox iOS will no longer allow me to access them. It simply shows a blank screen until it times out. There is no setting I can see to change this behaviour. Please change.