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Can't log in to my Kaiser.com web site

I get the following message when I try to log in to my Kaiser.com account. "The page isn’t redirecting properly Firefox has detected that the server is redirecting the … (read more)

I get the following message when I try to log in to my Kaiser.com account. "The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." I can get to the Kaiser web site but I get this message when I click on "sign in". I don't have a problem accessing and signing in using Safari or Chrome. I can't figure out how to disable or turn off cookies for the Kaiser.com website. And I've never had to do that before today.

Asked by gkukus 4 weeks ago

Want To Remove ALL Google-sponsored shortcuts

How do I remove ALL google-sponsored shortcuts on my Firefox iPad home page? When I click on a Google-sponsored shortcut and then click on Remove, it removes only that o… (read more)

How do I remove ALL google-sponsored shortcuts on my Firefox iPad home page? When I click on a Google-sponsored shortcut and then click on Remove, it removes only that one but then replaces it with another one. How do I get rid of ALL Google shortcuts?

Asked by jmm0255 4 weeks ago

Cannot use password manager when adding new site. "You must have a device passcode enabled."

Just started getting a pop-up when trying to add a new site to the password manager. Passwords already in the manager work fine. Face ID is used for the device passcode… (read more)

Just started getting a pop-up when trying to add a new site to the password manager. Passwords already in the manager work fine. Face ID is used for the device passcode. See attached.

Asked by knewbizz 1 month ago

How to pin webpage to iPhone FIrefox app homepage

I have the Firefox app on my iPhone. When I click it to open the app, the first thing I see is the Firefox logo on the top left. Below that are eight icons (webpages), se… (read more)

I have the Firefox app on my iPhone. When I click it to open the app, the first thing I see is the Firefox logo on the top left. Below that are eight icons (webpages), seven of which I have pinned. Below that are my "Jump Back In" options. How do I add a "pin" to a webpage I go to all the time?

Asked by Anon1234987 1 month ago

Can't use keyboard on pop ups

Pop ups in Firefox sometimes disallow use of the keyboard. Is this a bug or a settings issue? See here: https://share.icloud.com/photos/07cM4-NZ1Ox2NEA8axnIgbWEg … (read more)

Pop ups in Firefox sometimes disallow use of the keyboard. Is this a bug or a settings issue? See here: https://share.icloud.com/photos/07cM4-NZ1Ox2NEA8axnIgbWEg

Asked by Brian Frumberg 1 month ago

  • Solved

Export passwords on iOS mobile device

Is there a way to export passwords on the Firefox iOS mobile app? I know how to do it on my desktop/Windows device, but not on my iPhone (iPhone 13 Pro, iOS 17.5.1). Plea… (read more)

Is there a way to export passwords on the Firefox iOS mobile app? I know how to do it on my desktop/Windows device, but not on my iPhone (iPhone 13 Pro, iOS 17.5.1). Please help!

Asked by Cecc 1 month ago

Answered by Paul 1 month ago

how to delete addresses on ios only

I deleted and reinstalled firefox mobile ios, but multiple incorrect addresses are still there. I cannot delete or modify them. There are no saved addresses on my firef… (read more)

I deleted and reinstalled firefox mobile ios, but multiple incorrect addresses are still there. I cannot delete or modify them.

There are no saved addresses on my firefox account that I am able to view from my desktop. The addresses appearing on firefox mobile are incorrect, and not the addresses from my contacts.

Asked by RittenRemedy 1 month ago

Autofill Help

Can’t get Firefox to autofill user names & passwords on my iPad. Also, can’t enter addresses to be used later to autofill forms & not sure if it’s remembering new… (read more)

Can’t get Firefox to autofill user names & passwords on my iPad. Also, can’t enter addresses to be used later to autofill forms & not sure if it’s remembering new logins.

When I try to access my passwords I get a message that I must have a “device passcode enabled”. I don’t know what this means or where it’s located. (See image).

These features were working previously but I must have changed vital settings. When I search help I’m unable to follow the instructions because my display does not show the items mentioned.

Any help much appreciated.

Asked by jeeper152 1 month ago

Text boxes keep prompting password / signin prompts

My Firefox on iPhone (latest version) will pop up the sign in / password dialogue whenever I click an input field for text. It’s not detecting OTPs more than half the tim… (read more)

My Firefox on iPhone (latest version) will pop up the sign in / password dialogue whenever I click an input field for text. It’s not detecting OTPs more than half the time, and even OTP dialogue boxes cause Firefox to try and open the Keychain and sign in, even if it’s not on the sign in page! I find this very concerning. Reinstalling Firefox doesn’t fix it and rebooting phone doesn’t fix it. Any ideas?

I would include a screen but it’s displaying personal information every time I click a text field.

Asked by 4g7bhhjqdh 1 month ago

Switching to PayPal

When I’m on a website and I want to pay for something via PayPal it switches onto a new tab that’s blank. It won’t go to the PayPal website. Any thoughts please? Jeff … (read more)

When I’m on a website and I want to pay for something via PayPal it switches onto a new tab that’s blank. It won’t go to the PayPal website. Any thoughts please? Jeff

Asked by jeffm65 1 month ago

Bad firefox sync instructions for iOS

The instructions are wrong and convoluted. How can I scan a QR code if it is on the iOS device???????? Mozilla just doesn't know how to get around the iOS limitations. … (read more)

The instructions are wrong and convoluted. How can I scan a QR code if it is on the iOS device???????? Mozilla just doesn't know how to get around the iOS limitations.

I will no longer use firefox on my iPAD if I can't sync my bookmarks from my Android/Windows bookmarks.

Asked by etootill99 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Saved photos not showing up in Photos (iPhone)

I just downloaded dozens of photos — long press, then “add to photos” — and they are nowhere to be found. I discovered too late that I hadn’t turned on permissions for F… (read more)

I just downloaded dozens of photos — long press, then “add to photos” — and they are nowhere to be found. I discovered too late that I hadn’t turned on permissions for Firefox to access photos. But not once did I get a warning about that. Are those photos actually saved somewhere, or Is there any way to recover them? Either way, why did I not get a warning that Firefox couldn’t access my photos?

Asked by dwrd3adm8x 1 month ago

Is there any way to save data for certain sites and delete the rest?

Question: is there a way to clear all website data except for certain ones? Like a white list. I have an iPhone 13 Pro with ios 17.1.1. I have Moziilla Firefox for iOS 1… (read more)

Question: is there a way to clear all website data except for certain ones? Like a white list.

I have an iPhone 13 Pro with ios 17.1.1. I have Moziilla Firefox for iOS 126.1.

I would like to clear all private data except for Cache and Cookies on certain websites that I frequently visit, so that I don’t have to log in each time and my data from that site won’t be lost.

Currently I have to go into Settings-Data Management-Website Data-and select each site separately to delete unwanted data. It will only allow me to delete 10 sites at a time. When I click on “show more” it reveals the whole list. However, when I click on one, the list disappears.

Is there any way to save data for certain sites and delete the rest?

Asked by bmb4jc 1 month ago

No Longer See ‘Recommended by Pocket’ option

Hello: I’m running iOS 17.3.1 on iPhone. The problem I’m experiencing: I used to see the Recommended by Pocket articles on my iOS Firefox homepage, but they stopped appe… (read more)

Hello: I’m running iOS 17.3.1 on iPhone. The problem I’m experiencing: I used to see the Recommended by Pocket articles on my iOS Firefox homepage, but they stopped appearing a few weeks ago. I’ve searched for a resolution, but all I can find are the steps for customizing/personalizing my HomePage: the problem is that although I’m signed into my Firefox/Mozilla account and have chosen Firefox as my Homepage for New Tabs, and I’ve signed out, restarted the app and changed my Firefox settings several times, the option: ‘Recommended by Pocket’ ( along with the actual articles appearing on the homepage) doesn’t even appear anymore: I’m at a loss as to locating that option, as well as, again, seeing the Recommended Articles as they appeared previously. Thanks so very much for any help !

Asked by theport 4 months ago

Last reply by Paul 1 month ago