Firefox for iOS Support Forum

‘Pay with PayPal’ functionality on websites is broken for me and has been across updates of both Firefox and iPadOS for as long as I can remember at this point. I’m using an iPadPro running iOS 16.7.2 with Firefox for iOS version 120.4 (36613). When I’m checking out at e-commerce sites (e.g., J Crew), and I click on the PayPal button when selecting a form of payment, a new tab opens, but it’s literally blank — nothing even tries to connect or load. This happens across e-commerce sites. It doesn’t happen with Firefox on my PC/Windows laptop or on my iPad with other browsers (Chrome, Safari). I have tried everything that I can uninstall/reinstall, deactivate, or toggle, and nothing seems to fix this. I have cross-site tracking disabled in iOS. Some people have suggested that websites are not fully supporting Firefox any longer or that there is a problem with Firefox and Apple’s proprietary rendering engine. I’m really at the end of my wits about this. After having used Firefox faithfully since Netscape disappeared, I’m honestly on the verge of giving up. Please help.

I had been using Firefox on my iPhone for forever. All of a sudden the icon just disappeared, so I can no longer use it as my browser. When I check my apps in Settings, it's there, and checked as my browser, but there's no longer an icon to click on. I went to the app store thinking it had somehow become deleted, and instead of being able to get the app, it just says Open, meaning that it should be on my phone. How do I get the icon back? The way it is now, I can't even delete and re-install it.

When I scan any QR code it goes to a Firefox start page instead of the site the code it’s written to. I suspect it is a changed preference since this used to work fine. What should I check?

Video of the issue

If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i clicked on will be loaded instead of just displaying search engine search results where i clicked the wikipedia link. 

Another thing that happens is if i click on the link, still being wikipedia, get redirected to the app, then close out firefox, the next time i open firefox, it will redirect me back to the wikipedia app.

This issue I have been having is not just related to Wikipedia, this is for any other link that may open a related app I have installed on my phone.

iOS 17.5 iPhone 14 Pro

Hi,

I keep getting the red padlock but when I tap on it it says my connection is secure and when I tap on that it shows that I’m connected to HTTPS. What’s causing this? Is my connection exposed? When i shutdown and reopen the app the red padlock goes away but I'm confused as it says 'connection is secure' either way.

Thanks, See photo

Hi all, opening of external links (e.g. out of AppleMail or any other App) is no longer possible since FF version 123.0 (IPhone 6S+ mit IOS 15.8.2, FF is standard-browser). The last weeks I followed the article (https://support.mozilla.org/en-US/questions/1442950) which should be fixed with version 124. Meanwhile I updated to FF version 125.2 but the issue is not solved for me yet. When I click on an external link in AppleMail or other Apps, FF starts and shows the startscreen. Then the screens "flickers" one time but nothing else happens. Because not many users are reporting this issue I think that may be a configuration set on my IPhone is the cause of this and not a bug in FF. Has anyone an idea what can be the issue and how to solve it ?

I'm now very annoyed by this issue and if I don't find a solution soon, I'll install another browser.

Thank you in advance for your support Udo

Hi ! I´m using firefox 125.1(40778) on ios 17.4. Recently I faced a problem with the password manager of Firefox, as it doesn`t automatically fill in username and password on a site I visit on a regular basis. But when you click on the username the keyboard pops up and there I found the option to use the password manager of firefox. After re-authentification (fingerprint on my mobile) it opens the password manager and suggests the appropriate password. Clicking on it and you are in.

So the password manager still works although in a more complicated way because once you´re in the house you don´t need the door key anymore.

Regards Günter

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

It used to be that when I typed in the beginning of a URL, Firefox would suggest a massive list of matching URLs from my history that would slowly dwindle as I typed more, but now I get only three suggestions.

I didn't change anything, so is this a change in Firefox? If so, can it be changed back? Or made an option?

Firefox for iPadOS (version 125.1) does not completely download files. I get the blue „Completed“-bar at the bottom of the screen. Most of the time it gives the correct file name in the download folder and sometimes, as with Thingiverse, the name of the download is „Unknown“. But always the download is just a few kB big. I have to copy&paste the URL to Safari and redo the download. Safari always does downloads correctly. Suggestions highly appreciated.

Regards Gerhard Barbist

Pic.1 Download should be 2MB. Filename not correct. Filename see pic. 3 Pic.2 Blue bar at bottom indicating completed download Pic.4 Files in my „Files“ app. Every download just 7kB

Dear Firefox community,

in the bookmarks page on iOS devices, Why can't we swipe back to the previous state and we have to press the previous arrow, Is it an issue or just something else?

Would want to make this post along time ago but I thought users and developers would notice it.

really appreciate it

best regards,

A private site that authenticates via user certificates works successfully with Safari, but fails in Firefox iOS (yet works fine in Firefox for Windows) Firefox seems to neither: 1. access user certificates from the iOS Configuration Profile 2. manage certificates in its own store.

On initial load, Safari prompts for which certificate to use, while Firefox displays an NSURLErrorDomain message.

Is there a way to use user certificates in Firefox iOS for authentication (i.e. am I doing something incorrectly)? If not, can such functionality please be added.

For the past three days every time I initially open Firefox on my iPhone, I get a page that pops up. I'm assuming asking me if I want to switch my Firefox to a different language. I can't really tell what it's asking because it's in a different language. How do I stop this from happening? It is extremely annoying.

YouTube has blocked it's videos with an Adblock notice even after all such adblocks were removed. After removing my History and then my Cache, the Adblock notice reappeared blocking any video that I might try to watch. This has been happening all week, I called Apple five times and the final call ended by telling me they had no further ability to help me with such a software issue. This is no way to treat a satisfied customer, I listen to music to meditate each morning and now spend hours trying to avoid the blockage before my morning can begin. My days have been miserable as a result. Please help!