Firefox for iOS Support Forum

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

My Firefox keeps going into private browsing on its own. I deleted the app and cleared it and it’s done it again. When I go into settings there is no way for me to uncheck private browsing

Hello,

I am having an issue where my Firefox is displaying suggestions from sites I have visited only ever in private browsing mode. When I type a letter with this site, it appears as a “Firefox Suggested” search, not a Google search which I have already disabled. I have cleared my history, cleared my cache, reinstalled, done the same on all my devices, ensured I have no bookmarks or any remnants of the site visited, yet they remain visible on my phone. I am on Firefox for IOS, my IOS and Firefox are updated to the latest edition as of 04/11/2024. I am ensure what to do, as I really can’t allow this. Is there a way to turn this off, or is my only option to just switch back to Safari for the time being? Please let me know, as I need this turned off or to figure out how to clear this specific suggestion despite it being nowhere in my history, bookmarks, cache, downloads, or anywhere else.

Hi - I deleted & reinstalled Firefox focus for IOS because I was unable to email myself articles from FF. Now, every time I open an email on my Protonmail app, instead of it opening in Safari, it opens in FF (where I have Safari turned off). What have I done? (lol) And could you please help?

These are questions for the company . You have been in business since 2018. For the six years since then, please provide data on the largest percentage increase in any account under your management, and also the smallest percentage increase in any account under your management. Please assure me that you are fiduciaries and how much you charge for your services. My account is slightly above 2-1/2 million.

In response to another of my now archived posts, Mozilla emailed me suggesting I update my version, which I had mentioned that I had done. So, to be clear to Firefox/Mozilla: my phone is completely up to date (iPhone 14 max pro), my Firefox app is completely up to date, all settings are properly set to default to and stay in private browsing mode.

In spite of this, after closing Firefox for a few hours or more, when opened, it reverts to NON private browser, thereby allowing more data collection…which is exactly what private mode is designed to limit.

I have posted this multiple times, and I think in different areas. I have replied to Firefox/Mozilla's email and forum responses that this continues to be an issue in spite of their commentary that they are “working on it.” This has been happening for over a year and does not happen on other browsers; and in spite of me having already done everything they have suggested to resolve this.

Others appear to have this issue. While I have changed to a competing browser, I still prefer Firefox and check back frequently, but there is no movement and there only seems to be limited lip-service from Firefox/mozilla.

Greetings Mozilla Community,

I hope this message finds you well. I am reaching out to seek assistance with a compatibility issue I have encountered on Mozilla Firefox related to my dog insurance website. While the website functions seamlessly on Google Chrome, I have noticed some troubleshoot problems when accessed through Mozilla Firefox.

The issues include troubleshooting while using on Mozilla. I have thoroughly tested and ensured the compatibility on other browsers, and the website is optimized for a smooth user experience.

I would greatly appreciate your expertise and guidance in resolving these compatibility challenges on Mozilla Firefox. If anyone has encountered similar issues or has suggestions on how to address this matter, please share your insights. Your support will be invaluable in ensuring a consistent and reliable experience for users across different browsers.

Thank you in advance for your time and assistance. I look forward to your valuable input.

Best regards,

I ALWAYS use FF in incognito mode. I do not ever switch to non incognito. However, after closing FF (iphone14 pro max, all fully updated) for a couple of hours, when I open, it’s magically back on NONincognito mode.

Also, when in incognito mode, FF still keeps cookies after I have deleted them and cleared caches.

hi

i use the ios firefox app on iphone 13 ios 16.5.1

the firefox app used to open automatically where it was left off for example if i had closed it while in view mode of all the private tabs and reopend it would still be there in private mode with all tabs in view.

it no longer does this instead it always opens on the standard browsing mode. it also only opens links from other apps in standard browsing mode too now when i open them in the app.

i noticed this start happening maybe a few weeks ago not sure exactly when. i dont think it was a change in my settings because i searched them all for something like this and recall it always being the previous way where it would stay in private mode after being closed.

does anyone know how to fix this or experienced the same?

thanks

Recently Firefox has started to automatically log me out of the sites that I regularly visit on the iOs version of the browser. I then have to keep logging back in each time I visit the sites. It's also incredibly finicky in the fact that sometimes I will be logged into one site, but not another, as if it's slowly deleting the history/logins or temporarily remembering certain sites before forgetting them again.

I'm on the regular tab for the browser app, not in the private/incognito one, but this continues to happen.

Trying to find an answer online leads me to people talking about a "never remember history" toggle, but never where to find it on iOs, just on the desktop browser. The only equivalent I can find for this is the "clear private data" under the data management tab, but when I try to toggle those off for browsing history, cache and cookies, they are auto switched back to on when I leave the settings as there is no way, or indication, of saving.

I don't know if this is something to do with the most recent update(Firefox 115.0) or what, but I'd like to figure out an answer because the continuous having to log in on my own device that I only use into what are my accounts on sites is starting to get frustrating.

Since the most recent update, Firefox now does not close the private tabs on app closure as it should even though the button to say delete this is actually active.

Also, when listening to music through Soundcloud or Bandcamp or YouTube, even after the tab with the music is closed, the music continues to play. This has all started today and is highly frustrating. As is trying to find this feedback page! 45 minutes into trying to “get help” I finally found somewhere to write this problem out. (Though I doubt Mozilla are interested in fixing the issue, judging by the complete lack of customer support and their labyrinthine Help section which I have to say is NOT in any way helpful, just needlessly stressful).