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Access to Firefox

I use an Apple IPhone 14 I recognized Apple charge what browser was required. I’m having problems with my iPhone 7plus sign in. I’m unable to gain access to the Appl… (read more)

I use an Apple IPhone 14

I recognized Apple charge what browser was required.

I’m having problems with my iPhone 7plus sign in.

I’m unable to gain access to the Apple store to download the Firefox app.

Do you have an support unit that can help problem solve

Asked by Andrea L Struble 1 month ago

Last reply by Tomatoshadow2 1 month ago

Send Tab no longer working IOS to other devices

I am having an issue sending a tab to another device from the Actions menu on IOS. I used to be able to click the Firefox icon and it would give me the options to: Open,… (read more)

I am having an issue sending a tab to another device from the Actions menu on IOS. I used to be able to click the Firefox icon and it would give me the options to: Open, Load, Bookmark, add to reading and send to Device. When I select "Send to Device" it says "You don't have any other devices connected to this account available to sync.

It is worth noting that if i am in firefox i CAN send tabs and all the available devices show up. This issue is ONLY from the action button which I use quite a bit to send stuff to my desktop to read later.

Asked by alexcrushspam 4 months ago

Last reply by Furyfox Loliusr 4 months ago

i can't find hardware acceleration on my settings

i have an ipad, and i've been searching up and down in the settings for a "general" or even "performance" tab like i've read articles and such tell me to do but i can't f… (read more)

i have an ipad, and i've been searching up and down in the settings for a "general" or even "performance" tab like i've read articles and such tell me to do but i can't find them, how do i turn off hardware acceleration? please and thank you!!

Asked by Maxine Haymaker 4 months ago

Last reply by Paul 4 months ago

Billón- refund

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it … (read more)

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

Asked by Maritza Stenehjem 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Clicking on links opens to blank page

Sometimes randomly, but happens often when using EBay, clicking on link opens to a new blank tab. The tab lists about:blank. Sometimes the link will work after a couple t… (read more)

Sometimes randomly, but happens often when using EBay, clicking on link opens to a new blank tab. The tab lists about:blank. Sometimes the link will work after a couple tries, but sometimes can take more than 5 times to get the link to open. On some sites it can happen randomly, but it’s pretty repeatable while using eBay. I have deleted the app from iPad, did a hard reset, and reinstalled the app, but there is no difference in behavior. Behavior started with the most recent Firefox iOS update. Firefox iOS, Firefox 124.0 (39709), iPad iOS running all latest versions and updates as of 03/24.

Asked by davidcarlo3 1 month ago

Last reply by nirolf 1 month ago

Autofill

I’ll be damned if I can find where the browser is storing an address that I don’t believe I ever actually stored as a default address. How do I access this information? … (read more)

I’ll be damned if I can find where the browser is storing an address that I don’t believe I ever actually stored as a default address. How do I access this information?

Asked by gpfoster 3 months ago

Last reply by Kiki 2 months ago

Starting new Mozilla Firefox account in iOS

I am trying to install Firefox and uBlock origin. I believe I downloaded Firefox just fine and created an account. When I tried to download uBlock origin, I click on th… (read more)

I am trying to install Firefox and uBlock origin. I believe I downloaded Firefox just fine and created an account. When I tried to download uBlock origin, I click on the link and I get a notice saying the Firefox download is “almost complete” but gives me no options. Please advise

Asked by AlexP 3 months ago

Last reply by James 3 months ago

Cookies getting deleted every once in a while on iOS -- how do I prevent this?

Every few months or so, after closing and reopening the app I find that all my stats etc. are gone on any websites that store stats. It's not a cookie selection I made, t… (read more)

Every few months or so, after closing and reopening the app I find that all my stats etc. are gone on any websites that store stats. It's not a cookie selection I made, these websites manage to keep the cookies for weeks or months (exactly 150 days this time according to a streak I had on a daily game) and then one day it's all gone. Is there some sort of cookie expiration setting or storage cap I can change to prevent this?

Asked by reneebrody1 3 months ago

Last reply by Kiki 3 months ago

sharing browser tabs from macbook browser to iphone browser

i have searched for hours on how to share a webpage (in firefox broswer) i am viewing on my iphone 15 to my macbook firefox browser when it is open. i have had no succ… (read more)

i have searched for hours on how to share a webpage (in firefox broswer) i am viewing on my iphone 15 to my macbook firefox browser when it is open.

i have had no success

Asked by Jimmy MacDonald 3 months ago

Last reply by Kiki 2 months ago

Firefox for iOS keeps requiring login on Google.com for search

Hello, for weeks now, upon doing Google searches using Firefox for iOS, I have been prompted to log in to my Google account, even though I was already logged in before an… (read more)

Hello, for weeks now, upon doing Google searches using Firefox for iOS, I have been prompted to log in to my Google account, even though I was already logged in before and did not log out. It's not just to the extent that every time I start a new browser session and do a search, I have to log in -- I just navigate away from the app to another one and return, and I'm prompted to log in again even though I didn't quit the browser.

I've already searched for solutions to this problem and found the suggestions to clear browser cache, which I did, and to make sure cookies are enabled ... which I can't seem to do because I cannot find any such setting in the Firefox app settings itself, or in my phone's system settings under "Firefox".

I also realize this might be an issue with Google or my phone itself.

I'm using an iPhone 11 running iOS 17.2.1 and my Firefox app is up to date.

Any help would be appreciated, thanks

Asked by seastrains 3 months ago

Last reply by Kiki 2 months ago

Compatibility Challenge: Dog Insurance Website Encountering Troubles on Mozilla Firefox

Greetings Mozilla Community, I hope this message finds you well. I am reaching out to seek assistance with a compatibility issue I have encountered on Mozilla Firefox re… (read more)

Greetings Mozilla Community,

I hope this message finds you well. I am reaching out to seek assistance with a compatibility issue I have encountered on Mozilla Firefox related to my dog insurance website. While the website functions seamlessly on Google Chrome, I have noticed some troubleshoot problems when accessed through Mozilla Firefox.

The issues include troubleshooting while using on Mozilla. I have thoroughly tested and ensured the compatibility on other browsers, and the website is optimized for a smooth user experience.

I would greatly appreciate your expertise and guidance in resolving these compatibility challenges on Mozilla Firefox. If anyone has encountered similar issues or has suggestions on how to address this matter, please share your insights. Your support will be invaluable in ensuring a consistent and reliable experience for users across different browsers.

Thank you in advance for your time and assistance. I look forward to your valuable input.

Best regards,

Asked by DanBolte 5 months ago

Last reply by Paul 5 months ago