Firefox for iOS Support Forum

Hello Since the release of 116 for iPhone, my iPhone 8 freezes. I have to switch the phone off and reboot it. Only for it to occur a few minutes later. I know from the comments on the App Store that I’m not the only one.

I’m running iOS 16.6, with around 21GB of free space.

Thanks for your prompt attention. I’m having to use the G**gle app to get round this problem, which doesn’t sit well with me.

Jan

Whenever firefox is running in the background waiting to be used, it crashes as soon as i click an external link or open the application from my home screen. Opening the app after not using it for 5 minutes causes the app to freeze, and won’t respond until the app is restarted completely.

For the two nights any tabs i have open on mozilla are wiped out. Not the first time this happened, and last time i managed to somewhat fix it. I tend to keep a lot open, but today it was well under 20 and it still every tab vanished and i had to go digging to find the windows i was keeping to read, listen to music, and last few times i lost a lot of art references and recipes i never found again. Finding the ‘need to haves’ in history only works for tabs i kept outside of private browsing, and looking for the lost tabs is well over an hour for only 10-13 tabs to be found since i look up a lot of random things. Am beyond wits end as i spent three hours up late trying to fix it, only to spend another two trying to fix it when it happened again

I updated the app and all my tabs are gone. I don’t have a pc so I exclusively use firefox on my IOS, so I don’t think I can sync it with anything. I really don’t know how any of this works but I had 100+ tabs open and this is very distressing, please let me know if there’s any way to recover them

I’m having a issue with the app on iOS where sometimes if I leave the app to do other things then return to the app later on it will be frozen. Sometimes I can open the keyboard and type but nothing happens. I also can’t scroll web pages and the app doesn’t come back alive. Instead I have to force close it.

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being very old. I was trying to clear some of them up and I noticed that a good portion of them will not load. Even though I can see their titles in the tab, when I select them, only a blank white page loads up, not even with a URL bar, so I am unable to reload the site. When I try to tap on the tab for longer than a few seconds to bring up additional options, the whole app crashes.

What can be done about this?

Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the restore tabs button, it did not work and nothing came back. Can you please help me restore the session? I really need those private tabs back so I can save them accordingly. The history is there for the normal tabs but the private ones are the ones I really need back. I just need to be able to restore that session. I can provide log files as needed. I would really appreciate it. Thank you.

I am trying to make a purchase on the 5% nutrition website. The browser will not allow me to change flavors from the drop down menu. When I select from the drop down the page reloads to the default. The website works on other browsers. I am running version 116.0.2. Thanks, Jesse

Hello Since few week I’m not able to use fiorefox on my iOS devices (iOS 16.5). The application is unusable :( it crashes in few seconds even if I don’t try to open new tabs. I tried to remove the app and reinstall again Firefox but without success at the moment I have the version 114.3. Do you have any suggestions on what I can try? I don’t know if this can help but Firefox focus and DuckDuckGo browser are working fine on my devices (I guess they share a good amount of the Firefox source code)

Thanks a lot Andrea

V 109 firefox focus. The app will freeze and the force the iPhone to restart. This started happening a few days ago after I updated to the latest version. IOS 16.2

When I try to login and it can detect my email so I don’t need to key in my email I just key in my password. after keying in my password it say missing parameter:client is but if I log out and re login again by re keying in my email information and password there won’t be this error message.Even with this error message I will still be logged in as I will receive a email to say I am sign in and when I go back to the home page and go back to the account page again I will be already logged in.I will still be logged in afterwards when I re enter the account page but this message will pop up if I just key in the password without my email as it can detect my account but if I just re enter my email and password I don’t face this message.This is not the first time I faced this

I absolutely cannot get the attached screen shot procedure to work, or, if I do, then the PDF is not formatted properly, please advise……. I use this type of feature all the time to save on having to print an actual printed paper copy

My Firefox on my iPad alsways crashes when I try to select a synched tabs from another Firefox on a different device. The tabs from the other devices show up and the sync is always up to date, but the windows does not react on any interaction, instead the Browser crashes after about 1 minute of inresponsiveness and returns to the home screen of my iPad. I already discenneted and reconnected the Firefox account used for sync on this browser, it did not help. I use the same Firefox version on my iPhone and that does not have this issues, selecting tabs from other devices works as intended.

Firefox version: 114.3 (31916) iPad OS: 16.5.1 (did not work in iPadOS 16.5. either)

I had about 500 tabs on FF on my iphone open. The browser crashed and now all of those seem to be gone. "Recently Closed" is empty. Starting the browser just opens an empty page. I had sync turned one but oh magic the synced tabs pretty much immediately diappeared from the other devices as well. Any ideas how I might be able to recover those tabs? Could they still be saved somewhere on the iphone or in the cloud?