Error Message: The media could not be loaded either because the server or network failed.

Since the latest update there are some - not all - websites that I receive the following error message when trying to play a video: The media could not be loaded either b… (read more)

Since the latest update there are some - not all - websites that I receive the following error message when trying to play a video: The media could not be loaded either because the server or network failed.

Asked by Willow13 2 days ago

Search in PDF files not working

Hi, Every time I open a PDF file with the Firefox app, and want to search for a word, it says 0/0, even if that word is actually in the document, and Safari and Google D… (read more)

Hi,

Every time I open a PDF file with the Firefox app, and want to search for a word, it says 0/0, even if that word is actually in the document, and Safari and Google Drive can actually find it. I use iPhone 13 with ios 17.4.1. I have also tried it with English and non-English characters.

Thank you Noemi

Asked by Nonó 1 week ago

Pocket recommended articles

On my old macbook pro, when I opened Firefox recommended Pocket articles appeared automatically on each tab I opened. This is not happening on my new macbook air. How can… (read more)

On my old macbook pro, when I opened Firefox recommended Pocket articles appeared automatically on each tab I opened. This is not happening on my new macbook air. How can I enable this?

Asked by satsuma_sally 1 week ago

Last reply by satsuma_sally 1 week ago

Someone is using my name on your site

Somebody is using my name on your website with a different email address and it is not me. I need your help. My email address is Bobbiledvina85@icloud.com I don’t know wh… (read more)

Somebody is using my name on your website with a different email address and it is not me. I need your help. My email address is Bobbiledvina85@icloud.com I don’t know who this is

Asked by Bobbi 1 week ago

Dark Mode stopped working on iPad after an updae

I found a bug in your Firefox for iPad in Version 125.2 and earlier that has been recurring. Once I establish Dark Mode in one tab, (Tab 1) via system dark mode on iPad s… (read more)

I found a bug in your Firefox for iPad in Version 125.2 and earlier that has been recurring. Once I establish Dark Mode in one tab, (Tab 1) via system dark mode on iPad settings and Firefox Settings, When I open a new tab,(Tab 2) it will be in Light Mode. When I switch Tab 2 to Dark Mode via Firefox settings, it will automatically switch Tab 1 into Light mode. If I switch all odd # tabs into Dark Mode, all Even # tabs will be a weird Light Mode but with the videos in screen paused in a strange negative photo view. After reading up on all websites, forums on Mac, iPad and Firefox, it seems this is a Firefox Bug. To correct this, all tabs opened in either light or dark mode should be the same mode as the new tabs opened. My iPad update has been updated to the latest version 17.4.1 iPad 9th Gen.

Asked by lostbydesign 1 week ago

App deleting username and passwords

I’ve used Firefox for many years on both my pc and mobile and keep them both up to date and use sync. However recently when using the app and wish to enter my username an… (read more)

I’ve used Firefox for many years on both my pc and mobile and keep them both up to date and use sync. However recently when using the app and wish to enter my username and password with autofill, after using my phones passkey, I can find the website on my password list but the username and password are not being displayed and will not autofill to the website I am attempting to use. However, when I am using the website on my pc I have no issues at all. Even after manually entering the username on the app password list and attempt to access it again at a later time, the username and password are not being displayed or deleted. Please see attached photo as an example.

Asked by Noel 1 week ago

Search suggestions all but disappeared this week

It used to be that when I typed in the beginning of a URL, Firefox would suggest a massive list of matching URLs from my history that would slowly dwindle as I typed mor… (read more)

It used to be that when I typed in the beginning of a URL, Firefox would suggest a massive list of matching URLs from my history that would slowly dwindle as I typed more, but now I get only three suggestions.

I didn't change anything, so is this a change in Firefox? If so, can it be changed back? Or made an option?

Asked by mr.mattkatz 3 weeks ago

Billón- refund

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it … (read more)

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

Asked by Maritza Stenehjem 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Firefox going into private browsing mode on its own

My Firefox keeps going into private browsing on its own. I deleted the app and cleared it and it’s done it again. When I go into settings there is no way for me to unchec… (read more)

My Firefox keeps going into private browsing on its own. I deleted the app and cleared it and it’s done it again. When I go into settings there is no way for me to uncheck private browsing

Asked by stillblest2007 3 weeks ago

Cannot access internal self-signed web pages

I have internal web sites, which have self-signed certs. Firefox iOS will no longer allow me to access them. It simply shows a blank screen until it times out. There i… (read more)

I have internal web sites, which have self-signed certs. Firefox iOS will no longer allow me to access them. It simply shows a blank screen until it times out. There is no setting I can see to change this behaviour. Please change.

Asked by 70tas 1 month ago

New page asking if if I want to switch Firefox to another language.

For the past three days every time I initially open Firefox on my iPhone, I get a page that pops up. I'm assuming asking me if I want to switch my Firefox to a different … (read more)

For the past three days every time I initially open Firefox on my iPhone, I get a page that pops up. I'm assuming asking me if I want to switch my Firefox to a different language. I can't really tell what it's asking because it's in a different language. How do I stop this from happening? It is extremely annoying.

Asked by jkhcast 1 month ago

Google on iOS Firefox

Hello, recently switched over to Firefox. Whenever I exit Firefox and reopen it to search something, I am signed out of my Google account. If I refresh the page it signs … (read more)

Hello, recently switched over to Firefox. Whenever I exit Firefox and reopen it to search something, I am signed out of my Google account. If I refresh the page it signs back in. Is there any way to prevent this?

Asked by w_meade 1 month ago

Can't find synced bookmarks from Firefox on iPad

I have Firefox on my desktop and iPad and both are synced. I love Firefox on my desktop but, honestly, I have to continue to use Safari on my Ipad because the iOS version… (read more)

I have Firefox on my desktop and iPad and both are synced. I love Firefox on my desktop but, honestly, I have to continue to use Safari on my Ipad because the iOS version of Firefox is nowhere near as good. One of my biggest obstacles to converting to Firefox on my iPad is trying to save bookmarks so I can access them on my desktop. When I bookmark a page on my iPad I cannot find it's location on my desktop. Can you please advise where Firefox places bookmarks that are saved on my iPad. Thanks

Asked by mjbmail32-reg 1 month ago