Firefox Support Forum

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) drive, 1.03 TB free space. This has been the standing configuration for many years, working with no problems.

Problems began with FF update 111.0. Any attempt to download files (.jpg or .pdf) would cause the “save” button to freeze, and after a seconds FF would crash. If an attempt was made to change a setting FF would again crash so quickly it was impossible to attempt any changes. Oddly enough, FF update 111.0.1 fixed the issue (or so I thought) and things returned to normal. I assumed whatever caused the problem had been fixed.

Unfortunately, every update beyond 111.0.1 reverts back to the same freezing and crashing behavior. I have attempted the following with all updates above 111.0.1 in an effort to correct the issue. So far nothing has worked. BTW, Brave and Chrome work just fine.

Cleared out all cache and cookies. Changed download folder Opening in safe (trouble shooting) mode Clean install(s) Disabled hardware acceleration. Putting the entire program on C:\ drive (apparently the newer FF installer does not allow custom installations any more). Checked and updated all drivers

Currently I have disabled automatic updates as none of them have the same freeze/crash issue. I am out of ideas and would certainly be glad to get any advice. At this point Brave is going to be my new default browser. Yes, I know 8.1 is no longer supported but I am not in a position to replace this PC at the moment.

I have an issue related to copying the address from the website. When I try to copy the Location address from the webpage [removed] it does not allow me to copy the address. I have tried many times but it does not allow me to copy the address.

It is hard to describe in nerd language what's happening, but I'll try in human language:

1. Firefox frequently takes forever to even begin loading websites! 2. After today's update (16-OCT-2022) search engine search fields won't accept any text! 3. Absolute slowness on Firefox, but when I try other browsers, the problem is not there.

For many years Firefox has been trouble. I keep on trying it and I end up dumping it.

Why can't Mozilla hire people who CAN do it?

The Firefox app on my iphone11PRO does not retain history of sites visited. When I go to settings and click on History, there is an icon with a folder that says Recently Closed. Below that, there is the notation "Websites you've visited recently will show up here." But... Nothing is there. When I look at Homepage, "Recently saved" and Recently Visited" are both turned on. What am I missing?

How can I disable the extension group/ extension drop-down and go back the way it was and show all the extension at once like how it used to be? If not, can i know which version it was introduced so i can revert back accordingly? Thankyou

I have windows 8.1 and just downloaded firefox update. Msg said was last update and to download a file for extended coverage until Sept 2024. Did that and now all my previous settings and ALL BOOKMARKS gone !!! How do I get them back? I know there is json file but how do I access and utilize to get bookmarks back? Thanks. [removed email from public]

Hello,

Lately play buttons haven't been working, it may have started with the latest update. It works on YouTube videos but I can't start a trailer on IMDB or play a song on Bandcamp, and lots of other sites aren't working. Firefox 111.0 64-bit and Windows 8.1

Not sure which update caused the issue, since I've been delaying updates for a little while (maybe 15 days or so). Immediately after starting Firefox, the Intel graphics driver stops working, which causes Firefox to hang on a white screen. The windows warning is something close to "Intel graphics driver stopped responding and has recovered". The only way I can start Firefox is in troubleshoot mode. I tried disabling hardware acceleration, which solves the problem but I'd like to keep using the GPU so it's not really a good solution. So I forced Firefox to use the NVIDIA GPU (gtx 960m) on the NVIDIA control panel. This worked, Firefox starts and works as normal again but within just a few hours has already caused the NVIDIA GPU drivers to stop responding once, prompting Firefox to stop responding too and hang on a white screen. Restarting Firefox fixed the problem. This might have been a fluke but I'd like to keep using the Intel integrated GPU, if possible.

I'm using Windows 8.1 and my laptop has an i7-4720HQ (Intel HD Graphics 4600) and a GTX 960m. I'm using the latest version of Firefox 106.0.2

Any idea what might be causing the problem? I haven't had any trouble with either GPU on any other occasion

I have Firefox open. When I click on a link in Thunderbird instead of opening the page in the open Firefox window, it opens a second Firefox window? This just started happening and I don't know what I might have done to cause it. Using Windows 8.1.

I had to create a new account so I could migrate all of my firefox info to my new computer. after verifying with the code, i got a error 404 code. when i log in now, it says my account is not active. how do i fix this???

Hi,

Firefox will not let me switch between tabs using the mouse.

I can open new tabs but cannot navigate between them.

I can pin tabs and close tabs by right clicking and selecting from the menu but when I left click a tab to select it nothing happens.

It is not my mouse as this is working fine in other apps and navigating between tabs in chrome works fine.

I tried updating to the latest version of firefox (as at 15/11/22) but this has still not resolved it.

I also cannot get into settings or extensions as when I click on those it opens a new tab but I then cannot navigate to it.

Please can someone help as currently it is completely unusable.

Thanks.

G

For the past few months, i have encountered regular tab crashes when a website has an on page video i try to access.Also, when trying to advance a You tube video or backtrack, the tab crashes. No other browser does this. I am reluctant to dump Firefox as i have passwords and bookmarks i'd like to keep. I did a refresh weeks ago that only worked for a short time.

When visiting hulu the page is blank and takes a while when going to search bar the results do not show for a minute. It's only happening on firefox and no other browser.

Whenever i attempt to save my passwords or login, it will not be saved in the browser. It will also prompt me to enter in my primary password to view saved logins which are still not saved in the browser. I have enabled autofill on the account but the issue continues to happen.