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  • Archived

Closed Caption is out of sync with Audio on HULU and Prime Video Works great with Netflix, HBO Max, Disney

I am having a problem with the Audio and Closed Caption The CC leads the Audio by 40 seconds to a minute. Very frustrating... I seem to only have this problem with HULU a… (read more)

I am having a problem with the Audio and Closed Caption The CC leads the Audio by 40 seconds to a minute. Very frustrating... I seem to only have this problem with HULU and Prime Video. All other streaming platforms work great. I am using Windows 7 64 bit

Any help would be appreciated

Thanks,

Bill

Asked by Bill 1 year ago

Last reply by chzuck 1 year ago

  • Solved
  • Archived

after updating to 100.0, forefox "Loses" connection.

I have this problem CONSTANTLY with 100.0. i keep 2 browsers open, (1 Email, 1 ebay) After 5-10 minutes, firefox "Loses" internet connection. and i have to clear the star… (read more)

I have this problem CONSTANTLY with 100.0. i keep 2 browsers open, (1 Email, 1 ebay) After 5-10 minutes, firefox "Loses" internet connection. and i have to clear the startup cache, to get back online, only for it to happen again... and again, and again, and again! Didnt have this issue with the previous update. PLEASE HELP! and please keep the answers simple, im not well versed in programming language

Asked by thegearworks 2 years ago

Answered by thegearworks 2 years ago

  • Archived

website yecustom say it not secure

I used to go to this website which i have account and now it will not let me login it says it is unsecured how can i get it back to secured so i can login i get this mess… (read more)

I used to go to this website which i have account and now it will not let me login it says it is unsecured how can i get it back to secured so i can login i get this message An error occurred during a connection to yecustom.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Lupe 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Multiple questions on profile backups

I will be moving all of my data to a new laptop and want to know if I need to have both my personal Firefox profile and the "default-release" profile backed up. The "defa… (read more)

I will be moving all of my data to a new laptop and want to know if I need to have both my personal Firefox profile and the "default-release" profile backed up. The "default" one is over 3GB and has over 20k files in it, and my personal one is only 113 MB with 1300 files — and my thumb drive needs all the extra space it can get. (Why would the "default-release" profile be so much larger than my personal one?)

The old laptop runs on Windows and the new one will have the Linux OS. Will that make a difference in using a backed up Firefox profile? I mean, will the data still work in the new OS?

Asked by pad804 1 year ago

Last reply by cor-el 1 year ago

How can I reset all firefox settings

I was having some issue by picking up my laptop and pressed some buttons on the right side of the keyboard. Then I saw for a second an notice screen on the right. Low in … (read more)

I was having some issue by picking up my laptop and pressed some buttons on the right side of the keyboard. Then I saw for a second an notice screen on the right. Low in the firefox screen. But I didnt recognize what it said to me.

Now my back key doesnt work to go back on pages. It work before

So now I got an likely screen when I picked up my laptop and press down some keys

When I press the back button on the keyboard it says in an little notice window that dissapear after 3 seconds.

Use / to search on the page.

So I think I could been pressing some key combination to disable or activate how my keyboard should work in firefox.

So I wounder how to reset all settings and configurations in firefox to standard

Asked by mattias_1982 4 months ago

Last reply by mattias_1982 4 months ago

  • Archived

Satellite maps mirrored diagonally

The satellite imagery on google maps is mirrored diagonally, while the road map displays correctly over it. Win7, Firefox 108.0.2. started happening with Firefox 107.x.x… (read more)

The satellite imagery on google maps is mirrored diagonally, while the road map displays correctly over it. Win7, Firefox 108.0.2. started happening with Firefox 107.x.x and tried resetting Firefox, but no luck. Satellite imagery displays correctly in troubleshoot mode and private browsing. Cleaned out my cookies and cache, but no dice in regular browser.

Anyone have experience with that?

Asked by jon.nellis 1 year ago

Last reply by jon.nellis 1 year ago

  • Solved

a site does not display properly

A friend has passed away and I cannot access her obituary page. I could for a couple of days but I can't any more. Is this a problem with the FF latest upgrade? The pag… (read more)

A friend has passed away and I cannot access her obituary page. I could for a couple of days but I can't any more. Is this a problem with the FF latest upgrade? The page is [link removed by moderator]

I do not want her obituary page made public on a forum in case it causes inappropriate comments.

I have just discovered the page works ok on Chrome so I will use that for now, but I am reporting the problem to try and help you. I am using latest version of Firefox.

I have added a screen snip of the part-loaded page.

I just followed the button below about extra troubleshooting information and lost all the information I had typed into this box, which irritates me as well.

Have a look please and let me know, thanks.

Oldjon

Asked by Oldjon 5 months ago

Answered by cor-el 5 months ago

  • Archived

Random crashes

Hello there. Ever since the latest update (to 115.0.2), I've been experiences random crashes. It's only happening with these 2 sites: https://www.mapsofworld.com/ and htt… (read more)

Hello there. Ever since the latest update (to 115.0.2), I've been experiences random crashes. It's only happening with these 2 sites: https://www.mapsofworld.com/ and https://www.buongiorno.sk/ (there may be more but I haven't discovered any others as of yet). I open the sites and FF immediately shuts down. And then, after I restart it, there are no crashes listed in the logs (about:crashes). I've tried everything. Cookies, cache, a "refresh", a fresh install and I've also checked my system and HDD for errors but nothing helped. Any idea what I should do? The problem seems to be on your side, not mine

Asked by holland25 1 year ago

Last reply by holland25 12 months ago

  • Archived

Has update to Firefox 115.1.0esr (64-bit) broken things for other users as well?

Has update to Firefox 115.1.0esr (64-bit) broken things for other users as well? The update applied itself about 20 minutes ago, and then I tried to log in to my Hostinge… (read more)

Has update to Firefox 115.1.0esr (64-bit) broken things for other users as well? The update applied itself about 20 minutes ago, and then I tried to log in to my Hostinger account. Instead of the two-factor authentication kicking in as normal, I got a message about a Captcha check failed - even though there is no captcha.

So I went to google, typed in my search term, hit return, and instead of google going searching, I got a new line in the search box!

Google Chrome browser (which I hate) is still working fine. So is someone going to fix this? (I seem to get daily messages from Firefox about a new update available), so hopefully....

Sorry about the confrontational tone - I'm from an era when software was tested before it was released, not released and then fixed daily! And that was a bitchy remark too!

Asked by Grumpy Steve 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Solved
  • Archived

firefox is storing my bank account number

Hi, when I log into my bank I give my account number and then a password. I have told firefox not to remember my password but it is remembering the bank account number wh… (read more)

Hi, when I log into my bank I give my account number and then a password. I have told firefox not to remember my password but it is remembering the bank account number which automatically pops up when I am on the banks log in page. How do I stop this? Also when I signed up for this firefox help it asked for an email address and all my email addresses poped up for me to chose from. I didn't like this either. Appreciate any help. If these features can't be turned off whats the last version I can use that won't do this? cheers Neil

Asked by ihatespam666 1 year ago

Answered by Balázs Meskó 1 year ago

  • Archived

Facebook Crashes Firefox and Shuts Down the Network.

When on Facebook, Firefox will shut down the network connection so that it can't communicate anymore, no incoming or outgoing traffic through Firefox. I opened TaskManage… (read more)

When on Facebook, Firefox will shut down the network connection so that it can't communicate anymore, no incoming or outgoing traffic through Firefox. I opened TaskManager to try to kill the process, but it leaves a single Firefox.exe process running and it CAN'T be killed. I've tried everything I can think of. In an admin command window, normally Tasklist to check for the process and then Taskkill /IM firefox.exe would work. It comes back with process not found, even though it's in the Tasklist and still running in the taskmanager list.

When trying to kill Firefox, it always says "Firefox is currently running" with the option of close Firefox or cancel. If you select close Firefox, the window just comes up again with the same question while leave Firefox.exe still running in the taskmanager. If you select cancel, the windows goes away and the Firefox.exe process stays running in taskmanager.

So I used Sandboxie (sandbox program) to open another Firefox window to continue, which works fine for a while until Firefox decides to shut down the network connection again. I even tried logging off the user account and logging into a different user account, Firefox is still there, running and still can't be shut down. It's like a bad case of Herpes or Chlamydia or something. Then all I can do is shut down and restart the entire machine.

So to reiterate, Firefox cannot be shut down and removed from the taskmanager process list using the typical right upper corner "Red X" kill, or by way of taskmanager "end process" or "end process tree" and cannot be shut down by an admin command window Taskkill command or logging off and switching users.

I don't know if the "autoscroll issue" is an inherent attached problem or separate, but I have that one as well. I'll be looking at asomething and Firefox with a mind of its own will scroll down maybe 2 to 10 threads, sometimes stop, sometimes continue scrolling all on its own. It's annoying as hell. I will try the layout.css "false" fix and see if that works.

Both these issues only occur on my cheezy 3rd gen motherboard/computer, so the specs for cheezyness...

Windows 7 x64 up-to-date DH77KC with i7-2700k BIOS: KCH7710H.86A.0112.2018.1025.1133 BIOS Date: 10/25/2018 8g RAM 256g SSD 1GB plus 2GB Hard Drives GTX-680 Video Card Soundblaster X-FI PCIE Card USB 3 PCIE Card 650w Power Supply

Any solutions would be greatly helpful...

Asked by Meckanic 7 months ago

Last reply by Meckanic 7 months ago

  • Archived

Location

Every time I go to a website that show location (Home Depot, Indeed) it shows my location as Philadelphia, PA. I am in Holley, NY. That's how it used to show up on Inde… (read more)

Every time I go to a website that show location (Home Depot, Indeed) it shows my location as Philadelphia, PA. I am in Holley, NY. That's how it used to show up on Indeed. Why is it doing this now?

Asked by ldm2645 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Disable pop up blocker

I cannot access certain email documents because my pop up is blocked. I have tried a number of searches as to where to disable the pop up for firefox but keep hitting de… (read more)

I cannot access certain email documents because my pop up is blocked. I have tried a number of searches as to where to disable the pop up for firefox but keep hitting dead ends.

Asked by obx105 8 months ago

Last reply by Terry 8 months ago

  • Archived

why can't i open a new tab in non private mode

Folks, my basic settings are "always use private browsing mode". I occasionally run into sites that don't allow this. I see there is the keystroke support for the ab… (read more)

Folks, my basic settings are "always use private browsing mode". I occasionally run into sites that don't allow this. I see there is the keystroke support for the ability to open a new tab in private mode. Can you develop one to open a tab in non private mode ?? it's a major pain to have to change the main private browsing mode setting to off, use the site that demands it off, then change it back afterwards.

Thanks,

  Tony

Asked by thahn 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do I stop Firefox from constantly popping up that there is a new version?

The last time I updated Firefox it forgot my open tabs and browsing history. I never want to update Firefox again so how do I disable this annoying popup about a new vers… (read more)

The last time I updated Firefox it forgot my open tabs and browsing history. I never want to update Firefox again so how do I disable this annoying popup about a new version? If I cannot eliminate this I will change to another browser.

Asked by s.wisher 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

firefox 110.0 does not run after update

The new Mozilla Firefox (version 110.0) does not run after update on my system. After run it shows the window, but this window doesn't respond. The clean installation (of… (read more)

The new Mozilla Firefox (version 110.0) does not run after update on my system. After run it shows the window, but this window doesn't respond. The clean installation (of course with profile folder erase) doesn't fix the problem. I have tried both x64 and x86 versions.

The previous version installation (109.0.1) works fine.

There are some screenshots included. I use Windows 7 on Ryzen 7 2700X processor. Could you please advice, what can be done here?

Asked by VZtXRbQfVD 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to stop annoying message

I am running Windows 7 (and will not downgrade to one of the newer versions). Firefox has stopped supporting Windows 7 with version 115, which I am currently running. How… (read more)

I am running Windows 7 (and will not downgrade to one of the newer versions). Firefox has stopped supporting Windows 7 with version 115, which I am currently running. However, I get a pop-up message each time I launch Firefox asking if I want to download the latest version (which cannot be installed).

Is there some way to stop this annoying message from appearing?

Call me old-fashioned, but I miss Netscape...

Asked by groston 12 months ago

Last reply by James 12 months ago