Showing questions tagged: Show all questions
  • Solved

SSL_ERROR_BAD_MAC_ALERT

A couple users at our site intermittently receive a SSL_ERROR_BAD_MAC_ALERT error when navigating to Google in Firefox. This happens in Version 99.0.1 (64-bit) on Windows… (read more)

A couple users at our site intermittently receive a SSL_ERROR_BAD_MAC_ALERT error when navigating to Google in Firefox. This happens in Version 99.0.1 (64-bit) on Windows 10 computers. When the issue occurs, users can navigate to other websites without issues. Navigating to Google in a different browser works no problem. Restarting the browser will resolve the issue. Clearing cookies and site data has no effect. Users can also refresh the page after some time and the issue will go away.

Any idea as to why this is happening?

Asked by krisa15 4 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Firefox starts but does not work

Firefox starts but when I type into the search box nothing happens. My RoboForm link does not work and neither do the bookmarks. I have had to resort to using Edge to g… (read more)

Firefox starts but when I type into the search box nothing happens. My RoboForm link does not work and neither do the bookmarks. I have had to resort to using Edge to get onto the internet. Jim Klein

Asked by JimKlein 17 hours ago

Answered by jscher2000 - Support Volunteer 4 hours ago

  • Solved

How do I disable the mute button on tabs? Setting "browser.tabs.showAudioPlayingIcon" to false does nothing

The mute icon only shows on hover and takes up 50% of the tab size so I'm constantly accidentally muting tabs without realizing it and silencing video calls and the like.… (read more)

The mute icon only shows on hover and takes up 50% of the tab size so I'm constantly accidentally muting tabs without realizing it and silencing video calls and the like. The top Google result for this issue -- rightfully yelled in all caps because this is an absolutely horrid UX -- says to set browser.tabs.showAudioPlayingIcon to false, but that does absolutely nothing in FF 100.0

Asked by exasperated_plum 1 week ago

Answered by RobertJ 1 week ago

  • Solved

Can't open links from Gmail, can't serach and Gmail goes unresponsive

So weird, in the last few days, I've had intermittent behavior using FF. Some examples - I log into my Gmail account, and it works for several minutes and then goes unre… (read more)

So weird, in the last few days, I've had intermittent behavior using FF.

Some examples - I log into my Gmail account, and it works for several minutes and then goes unresponsive and I can't get new mail, when I click the refresh icon or refresh the browser. - Last 3 days, when I click a hyperlink in an email, a new browser tab opens, but it's blank, the url doesn't seem to pass to the new tab - When I type a search term in browser address bar and hit enter, the tab refreshes but nothing happens... e.g. https://www.google.com/search?client=firefox-b-1-d&q=firefox

Troubleshooting steps tried. - Disabled all extensions - Started to uninstall FF, but got prompted to "refresh firefox" instead, which I did yesterday, but still have the same problems...

I can access Gmail and other functionality works fine on Chrome on same laptop. I've used different laptop with FF and it works fine, both machines on the same network....

Asked by jkersh4 1 day ago

Answered by Terry 1 day ago

  • Solved

Can't connect to Google since Firefox 100

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me th… (read more)

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.

Asked by peterkronenberg 2 days ago

Answered by Terry 1 day ago

  • Solved

Firefox can't Be uninstalled

Trying to open Firefox in Windows 10 is suddenly only showing a completely white screen (no title bar, closing X, etc) and can only be closed by right clicking on the sta… (read more)

Trying to open Firefox in Windows 10 is suddenly only showing a completely white screen (no title bar, closing X, etc) and can only be closed by right clicking on the start bar icon and selecting "Close Program"

Have tried everything to fix the problem so decided that I would have to use the Control Panel and completely remove/uninstall the program and then re-download and install new (was able to save the bookmarks in html format from the "c" drive.

When selecting the Uninstall option in the Control Panel, rather than uninstalling as with any other program, a dialogue box appears offering to repair/reinstall the program, but on clicking the accept option another dialogue box appears stating that Firefox must be closed first --- but it is closed and also proved to be closed through the Task Manager section.

The Firefox version is 100.0.2

How can I completely uninstall Firefox when no option will allow this to happen. I have even tried via the "CMD" command.

Any assistance will be greatly appreciated as I have been working on t his problem for three days without any success.

Asked by car201 3 days ago

Answered by Dropa 1 day ago

  • Solved

cookies

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have… (read more)

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have tried umpteen ways around this to no avail. Google Chrome does not have this problem!! I am using version 100.0.2

Asked by Elgar 1 day ago

Answered by cor-el 1 day ago

  • Solved

Firefox quick access to saved logins

Is there a way in Firefox to have quicker access to saved logins than through the menu structure? The menus are four layers deep, which is frustrating as it is difficult … (read more)

Is there a way in Firefox to have quicker access to saved logins than through the menu structure? The menus are four layers deep, which is frustrating as it is difficult to remember the route when only using the feature occasionally. Some websites don't respect the Firefox Password Manager, so it sometimes becomes necessary to manually find the credentials.

Is there any way to create a bookmark to the saved login section?

Is there perhaps an add-on?

Thanks for any answers.

Asked by autahi 1 day ago

Answered by TanKS 1 day ago

  • Solved

Automatic redirect

How do I shut off "Firefox prevented this page from automatically redirecting to another page"? I have pages that need to refresh automatically and this function is preve… (read more)

How do I shut off "Firefox prevented this page from automatically redirecting to another page"? I have pages that need to refresh automatically and this function is preventing these pages from automatically updating. I have searched settings multiple times and have not been able to fix this. This just started after a Firefox update a month or so ago. PLEASE HELP!

Asked by lhmackie 1 day ago

Answered by cor-el 1 day ago

  • Solved

Google and its subdomains not functioning/resolving/communicating properly

Since the Firefox 100 update, I have had issues with Firefox connecting to Google and its subdomains. When the browser is first started, all google domains work fine. A… (read more)

Since the Firefox 100 update, I have had issues with Firefox connecting to Google and its subdomains. When the browser is first started, all google domains work fine. After a few minutes though, a dialog at the top of G-mail (multiple accounts) appears stating it wants to re-connect, and will try and reconnect indefinitely with no success until the browser is closed and reopened. Also, calendar will stop working, and attempting to connect to any other google service (search, keep, drive, etc.) results in no DNS resolve, with sometimes the search bar URL changing to "about:blank." I have tried resetting the browser and re-installation (both at a user and administrative permission level) with no avail. Is this a known problem, or is it suspected there is another culprit here? It is worth noting that this is my company laptop, and that my coworker has also recently began running into this issue.

Thanks!

Asked by cjcullen4 1 day ago

Answered by cor-el 1 day ago

  • Solved

Manually Deleting History Resource Usage

If you visit a website frequently and want to wipe delete a website from your historical record, Firefox blocks on the UI thread to do this. In my experience, depending o… (read more)

If you visit a website frequently and want to wipe delete a website from your historical record, Firefox blocks on the UI thread to do this.

In my experience, depending on how often the site is visited, the single thread on a processor can be pegged for many minutes, consuming gigabytes of memory.

If this is not a bug, then it is a very poor user experience. I was only able to resume after terminating the application in Task Manager.

Version 100.0.2. Desktop. Windows 10.

Asked by Allen Clark Copeland, Jr. 2 days ago

Answered by Allen Clark Copeland, Jr. 1 day ago

  • Solved

Settings: Downloads: "Always ask you where to save" function is not working in the last few versions

Good day Even though my settings is set for "always ask ..", in the latest Firefox versions all files are automatically saved to "Downloads" on my hard drive. Could you p… (read more)

Good day

Even though my settings is set for "always ask ..", in the latest Firefox versions all files are automatically saved to "Downloads" on my hard drive. Could you please rectify this error?

Regards

George

Asked by George 2 days ago

Answered by cor-el 2 days ago

  • Locked

AOLattachments not opening

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enh… (read more)

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enhanced tracking has not fixed it. My attachments open in Edge and Chrome. Like others I would like to stay with Firefox but cannot live with this problem. Help please

Asked by DavidWalker 2 weeks ago

Last reply by cor-el 2 days ago

  • Solved

Where're the Cookies?

I went to sign in to a website today and could not - nothing pertinent would load. I disabled ad blocking and tracking blocking extentions one by one in an attempt to fig… (read more)

I went to sign in to a website today and could not - nothing pertinent would load. I disabled ad blocking and tracking blocking extentions one by one in an attempt to figure out which of them might be the problem. When that didn't work, I disabled all of them together - still the page would not load. I then went to MS Edge, and the page loaded fine - I have only one ad-blocker extension on MS Edge. That left me to believe that the issue may have been that I am blocking ALL 3rd party cookies in FF. I decided that WAS the problem after returning to FF and removing the checkmarks from Tracking Content, Cryptominers and Fingerprinters.

I called the website to talk to technical support. I wanted to find out what 3rd parties were involved so I could decide if I wanted to turn off the blocking of those cookies while using that website.

I was told the company and it's website are not affiliated with any 3rd parties, and so their website does not attempt to set any 3rd party cookies, the user does not need to allow/accept 3rd party cookies while on their site, and therefore, my blocking of 3rd party cookies would have no affect on whether or not I can access their website. INSTEAD... I was told that the 3rd party cookies are in my browser, a part of my browser, so that my browser, and in this case, specifically Mozilla, can keep track of my movements/activities and taylor advertising and other such crap to me.

Now...I did not think my browser actually cared where online I go unless it's one of those websites that FF will block my progress to, advise of an issue and ask if I really wanna keep on going. I thought a browser was simply the vehicle, like a car, that gets you to the store, and it's the store that has the salepeople trying to get you to buy stuff. If Mozilla is setting [tracking and 3rd party] cookies for Mozilla's benefit, why would users be given the tools to block cookies and trackers and other such invasions? Or are these tools just there to make the user feel like they have control, and in reality those tools/settings mean absolutely nothing?

Am I wrong? Or did the individual I spoke with just not know what the bloody hell they were talking about?? 'Cause if they are right...then I'm VERY disappointed in Mozilla and FF. I've been using FF for MANY years because I had more control than what users of Microsoft browsers (and a few others) have.

WHO is setting the cookies? _____________________________________________ Win10 Home, Vs 21H2 (OS Build 19044, 1645) Mozilla Firefox, 100.0 (64-bit)

Asked by FitAintBrkDntFxIt 2 weeks ago

Answered by FredMcD 2 weeks ago

  • Solved

Corrupted App Icon

One (and only one) of the App icons, on Outlook.com, for OneDrive is corrupted, and will not open. It is unique problem that only occurs when using the Firefox Browser, a… (read more)

One (and only one) of the App icons, on Outlook.com, for OneDrive is corrupted, and will not open. It is unique problem that only occurs when using the Firefox Browser, and only when trying to open OneDrive by clicking on the OneDrive icon in the app launcher feature through Outlook.com. One Drive will open from that same app icon in other browsers and One Drive will open using the Firefox Browser when accessing it from every other option. It is only a problem, when on the Firefox Browser, and only when trying to access OneDrive through the app launcher icon for OneDrive, while in Outlook.com. I've tried "Refresh Firefox" and the issue temporarily goes away, and access is successful through the link I have described, but, only immediately after the refresh. Later, it will again no longer connect again...unless I again Refresh Firefox. The issue appears (to me) to be a broken address stream when the problem occurs, but, again, this only occurs under the conditions I have described. It has worked fine for many years and just within the last four days suddenly became a problem. Yes, I have other options to access OneDrive, but the app for OneDrive while on Outlook.com emails is the most convenient since I am often communicating with a recipient of a link to a file stored in a file on the online OneDrive. I've tried the Troubleshooting Mode, and nothing appeared to be highlighted, and I have tried clearing the cache numerous time. Please help.

Asked by anastasiaanthony8 6 days ago

Answered by jonzn4SUSE 4 days ago

  • Solved

Expired Certificates

Why do I keep getting this message from my A/V software (Bitdefender): firefox.exe attempted to establish a connection relying on an expired certificate to si1.lunrac.com… (read more)

Why do I keep getting this message from my A/V software (Bitdefender): firefox.exe attempted to establish a connection relying on an expired certificate to si1.lunrac.com?

Asked by trainerjk 5 days ago

Answered by cor-el 4 days ago