Firefox Support Forum

Hello,

I recently updated Firefox to the latest version, and in the process lost all data.

How do we backup all data, for recovery later, in case your browser update deletes everything again?

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't use their website https://www.google.com or search using Firefox's address bar or search bar. Searching with other search engines like Bing is working normally. In order to get Google search working again, I have to close and restart Firefox. However, after some time, it stops working again. How can I fix this problem?

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:config . . . keyword "footer" . . . there, I would have to change it for 5 different ways of printing (to printers or to PDF)

I need to get rid of printing the URL in the footer - many times, it's too long, and I don't need it.

Where did the Page Setup option go?

I see in the current Print Options, you have to go to - More Settings / Margin / Custom - to see those. Why would they put this so many levels down?

It used to be: File / Page Setup / Margins & Header/Footer . . . "Customize" Headers & Footers:

Option 1 (left) . . . there are two leading spaces:

 > > &T
 > > &U . . . &D . . . &PT

Option 2 (left) . . . get rid of the ">"s, and just have the two leading spaces:

 &T
 &U . . . &D . . . &PT

A few days ago I was downloading a ZIP file and was warned that "This file contains a virus or malware". Fine, thank you for telling me but now how do I seeing the same warning every time I start Firefox? The file in question does not exist on my computer so far as I can tell and I did a thorough search through 3.5tB of storage on the machine to make sure. How do I stop this warning?

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

Hello. I can't copy and paste in Figma in Firefox whatsoever, both plain text and images. Tried doing it in Vivaldi and that browser showed a dialog prompt asking whether or not I want to allow the page to access the clipboard. I granted the permission and it's working there now. Can I do the same in Firefox somehow?

Firefox 114.0.1 on Windows

Up until Firefox 116, Reopen Closed Tab (Ctrl+Shift+T) would reopen closed tabs, and Reopen Closed Window (Ctrl+Shift+N) would reopen closed windows. There was a clear bifurcation, so I could freely close windows and not worry about it polluting my tab history in another window.

The latest change has thrown out that advantage, and now Reopen Closed Tab reopens both tabs and windows, while Reopen Closed Window still just reopens windows. This makes the later essentially useless and the former much more difficult to use for me.

I assume this was done to just continue copying Chrome in all respects since that's how it handles it, but the changelog just vaguely states, "This change is in anticipation of upcoming changes to recently closed tabs."

Does anyone know if there's a setting to separate the two functions again?

As said in the title, both Firefox, Firefox DE and Chrome will open and crash/close instantly on my new Lenovo Legion PC with Windows 11 installed on it. Only Edge works, and so far I've tried a lot of solutions : -Restart PC -Uninstall, delete files and fresh install both programs -The MSCONFIG thing and unchecking start programs -Every update Windows update recommended me -Entire new windows install, without any linking with my previous pc (which had the same problem two times already, both fixed by returning to a previous version of windows)

I believed it was a ram problem with my previous pc because it was old, but this one is completely new and has the same problem, while there's nothing except my microsoft account that is common to both PCs

I'm completely lost, help me please (writing this on another PC)

I turned off Firefox updates because I'm sick and tired of having to download a new version at least once a week. So now I face a different problem. Every time I turn on Firefox I'm greeted by this annoying, unwanted pop-up spam message:

https://i.imgur.com/qFtXPXr.jpg (also see: attached image)

I want to disable this. I do not want to update, and I do not want to be reminded to update. Please don't waste both your and my time by replying "but you have to update". No I don't. I have nothing sensitive on this PC so even if I got infected by a virus or whatever because it's not the newest version, nothing bad will happen to me. At least nothing I consider as bad as having to update every single week. If there is no solution possible, I will simply stop using Firefox and use a different web browser instead. Thanks.

Hi

I don't know what's happened to cause this, but for the last few days if I grab a torrent file online, I only get the option to save the file, no option to automatically open in my torrent client.

I have been to Firefox general settings, and Applications - "Choose how Firefox handles the files you download from the web or the applications you use while browsing" but .torrent is not listed. When I search "torrent" in the Applications search box, I get only "magnet" as a result, nothing for "torrent" files (see image).

Any advice on how to automatically open .torrent files from the web in my torrent client would be appreciated.

Firefox version: 102.0 (64-bit) System: Windows 10 21H2

I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows Defender and Malwarebytes but I deleted it anyways; however, I still get a download popup every time I open Firefox telling me that "This file contains a virus or malware." I've cleared the download library and browser history (cookies, cache, etc.) but I still get the popup from the Firefox.

Is there any known fix for this? Thanks!

Yesterday I started having trouble logging into Gmail and associated apps (calendar, contacts, docs, sheets, shared folders, etc., as well as google.com) in Firefox. All other sites are loading with no problems. Google apps are working fine in Chrome. Still having problems today.

My office uses Google Workplace for everything so this is really messing me up, I've lost several hours of work trying to get things to load. The IT person told me that if Firefox is having problems I should use Chrome instead. I hate Chrome! I want to use Firefox, but I can't get my work done if it won't load Google apps.

Please note that I have tried the following solutions thus far: restarted Firefox (several times) restarted computer removed add-ons cleared cached web content cleared cookies and site data refreshed Firefox solution at https://support.mozilla.org/en-US/questions/1200943 solution at https://support.mozilla.org/en-US/questions/1132284 solution at https://knowtechie.com/is-mozilla-firefox-not-loading-pages-for-you-heres-the-fix/

After each fix things start working for a while but then everything Gmail-related freezes or crashes and I need to start all over again. Help!!!

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I opened Setting>Download but there is no disable button or checkbox for that. Please help me. Thank you in advance.

READER VIEW icon is missing from the toolbar, and ENTER READER MODE is missing from the VIEW menu, even on sites/pages where it is enabled on my other computer. Firefox version 104.02

After upgrading firefox to 110.0, WhatsApp web failed to load. I refreshed the browser also as I found one solution on forums, but after QR code came but failed to load the chat.

So for starters I am fully aware of the "When you open a link, image or media in a new tab, switch to it immediately" setting, it is turned off.

What I want to do is be able to open new tabs from my bookmarks bar without immediately switching to them. Regardless of middle mouse click or right click and open new tab. Considering the mentioned setting is turned off I would assume that would solve the problem but it hasn't. It has however made it so when I'm browsing or looking through search engine results it doesn't open a new tab right away. But when I have a home/new tab open and am opening tabs from my bookmarks bar, it unfortunately switches to the new tab immediately. I have had this working on a previous install but am stumped as how to replicate.

Any help appreciated, thank you!

I have Firefox Browser version 112.0.1 (64-bit). Firefox says that there is a new update. In order to install the new update it is required to have Administrator privileges in the computer. Until now, to update Firefow, Administrator privileges were not required.

I've been trying to get a video to play for over a day now, drm-controlled content is checked but firefox won't install the widevine plugin, it just keeps saying that it will install shortly. I even deleted the cache in hopes to fix the problem, but it did nothing. What can I do to fix this? Also, and I don't know if this is a related problem, some websites just don't show up. It will say they are loaded but all I get is a blank screen (dailymotion and instagram so far).

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented with a blank page, or a Firefox error message. Sometimes I'm even presented with the DDoS protection error, even though my computer is clean having being scanned by Kaspersky and Malware Bytes.

I reiterate this and say that it's only Cloudflare sites that are causing problems. Very occasionally they will work for up to an hour or so but most of the time it is error messages or blank pages. Interestingly, other web servers such as Amazon, OVH SAS and Akamai all run with no problems so I wonder what is Cloudflare's problem? Is this something to do with my browser or the web hosting services?