Firefox Support Forum

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data.

New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me

Even though I am signed in to the main support page, attempting to sync tabs leads to the page

"Blocked by Content Security Policy

This page has a content security policy that prevents it from being loaded in this way.

Firefox prevented this page from loading in this way because the page has a content security policy that disallows it." at the address: about:accounts?action=signin&entrypoint=preferences

what other ways are availabe to sync?

Hi,

first of all thank you all in the community for your amazing work on Firefox!

I have cloned my $HOME (including ./.mozilla/firefox/) to another Linux device.

Now I realize that changing the Firefox Sync device name on the new device would also change it for the other device when checking "Connected Services" https://accounts.firefox.com/settings. I also can only see the new device name when using "Send to device" from any device.

I guess I have to unlink my new device and somehow assign it a new device ID for Firefox Sync to recognize the new device. How can I do that?

I have 2fa enabled on my account, is there a way to skip/disable the third step where I have to enter a code from an email? It's already redundant with 2fa. Plus, the runaround of "enter your email, enter your password, get email, enter the code, oops your password is wrong!" is irritating enough :) It just seems unnecessarily difficult.

I know there's [[an article|https://support.mozilla.org/en-US/kb/sync-custom-preferences#w_sync-custom-preferences]] on how to sync custom preferences. I wanted to sync my toolbar customizations and some other preferences like disabling disk caching. And I don't even have other firefox instances, instead I just want to sync only on one device, so that I can continue the same setup when I signin later on the same device.

I've tried to add services.sync.prefs.sync.browser.uiCustomization.state, "services.sync.prefs.sync.browser.cache.disk.enable" and set it to true. But it doesn't work. What am I missing? No one seems to address this. May I am missing something.

Every time i setup a new Firefox install and login with my Mozilla account: my homepage configurations reset. I lose all my pinned shortcuts and the related layout settings.

And I doing something wrong? I install, make a few basic config changes in Firefox to match what I want, then I sign in, and poof: i lose my homepage on ALL my active sign-ins.

• • Fix Title Type-o: O to o

I don't know why but sync button is not appearing in my Firefox settings (image attached). I guess it's because something I've done in settings that has cause this to disappear. Can you help me? Thanks!!

I do not remember my password from almost 3 years ago. I am not sure my passwords still stored in my old firefox account but I found my recovery key. I will try to do password reset but it says resetting password resets the account data. I got the e-mail for password reset but I am not sure to click it if because I am afraid that it resets my data. When I enter it does it provide option for to enter recovery key to not to delete the data I have?

Hi,

I come back to use Firefox and discovered my personal email was associated with an account I created 5 years ago with my professional email that has been destroyed since then.

In the Firefox account settings it says: "Access your account if you can’t log in to your primary email."

But if I try to "Make primary" my secondary email it asks for a confirmation code from the primary email which I don't have access.

If I want to remove my secondary email in order to use it to create another account, it asks for a confirmation code.

If I want to delete the account, it asks for a confirmation code.

It's hard to understand what the use of a secondary email if it can't be used when needed.

What are my option to be able to use my personal email (secondary email of an existing account). Doesn't matter if I have to recreate an account but my personal email is locked to that account.

PS: I have access to the Firefox account but can't access the primary email.

Regards,

When I scan the QR code shown on my computer with my phone and press the sync buttons, I get a message on my phone to; "Open the authentication app and enter the security code it provides."

I have no idea what this app is or where to find it to open it. Is it on my phone or my computer? Why can't you just show the code on my computer sync screen?

And, your help pages just repeat the same instruction verbiage as the sync app on my phone. No additional help at all!

I use synching between phone and desktop. I deleted some bookmarks on my phone and synced phone and desktop Firefox. I would expect that the deleted bookmarks also disappear on my desktop FF under "Mobile Bookmarks", but nothing changes. Worse than that, after I added one more bookmark on my phone and synced, the deleted bookmarks showed up again on my phone. It seems the not deleted bookmarks on desktop are transferred again to my phone. This is actually not what I want...

According to this support page (https://support.mozilla.org/en-US/kb/sync-custom-preferences#), setting ``services.sync.prefs.dangerously_allow_arbitrary`` to True will sync all my preferences.

I have set it to true on the two devices I want to sync (2 desktops, Windows and Ubuntu). However, the preferences are not synced. For example, ``browser.compactmode.show`` keeps its default value "False" on my Ubuntu installation, despite it having the modified value "True" on my Windows installation.

I have tried pressing "Sync now", and restarting the browsers - to no avail.

Could anyone tell me what am I doing wrong?

Firefox version: Mozilla Firefox for Linux Mint mint-001 - 1.0 (123.0 64-bit). OS: Linux Mint 21.3.

I have signed into my account and turned on sync. I have also clicked "Sync now". It does not sync. I have seen numerous support requests like this. The usual responses (make sure you are logged in with the right account, sign out and sign in again, restart Firefox, uninstall and reinstall) do not produce the desired result.

From the other questions I have seen, people are as perplexed about this as I am. Some wait days before, by no apparent trigger, sync starts working. Or perhaps it doesn't.

It is very important to me that this should be syncing. I really do not want to wait days on the off-chance that something might happen.

And yes, I am 100% certain that I am logged into the correct Firefox account.

Grateful for help in resolving this.

Hi. I am a graphic designer and Web master. I use your browser since I think it's the best. I did a format of my pc and I forgot the password of my account. So I did forgot password. Thinking all my password would of sync and follow me. But it didn't. I had over 1000 password from site that I have recently work on and some still working on it. Which were most of them auto generate. Which I wouldn't have a clue of any of them. PLEASE Is there a way for me to regret my passwords? Only the password. Please thanks!

Hi, I am trying to sync my Firefox account with a new laptop. Unfortunately, I am asked to verify a code sent to my e-mail, but my e-mail password is stored in my Firefox account so I can't open it. I am unable to access my e-mail any other way at the moment. Please contact me ASAP with a way to unlock my account so I can get my passwords. My regular account e-mail is [email-removed].

XP FF68esr needed upgrade, wont sync, blue snake chasing tail. Installed Linux and FF78 (dual boot) on same machine. Deleted key4 cert9 and places carried over key3 cert8 and logins from xp68 and got everything back in order and working, except for sync. I was running FF79 on my Firestick and login to my FF account I could see the Linux machine but no sync between the two. I just installed FF120 Nightly on the Firestick to try to get used to it, but it wont sync to the Linux. It did sync to the FF79 on the Firestick however.

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop bookmarks" and vice versa the phone bookmarks are in folder "Mobile bookmarks" in my desktop Firefox. Is this normal behaviour? I would expect them in one common folder to have a seamless synching.

Best regards, Walter