Firefox Support Forum

Hello,

I am running the newest update for firefox (Version 38.0.1) on Mac OS Version 10.6.8. When I open a new window in firefox, the close, maximize, and minimize buttons are located in the top left corner, as usual. However, if I enter fullscreen mode on a video, and then exit, the buttons are not there. They are not simply invisible - clicking in their usual location has no effect.

Thanks, ReOsIr

I use FlashPlayer to watch videos on YouTube. To get rid of the notification "Press Esc To Exit Full Screen Mode," I went to about:config and changed the value of "full-screen-api.approval-required" to false. It worked until I restarted Firefox and now it doesn't.

As a matter of fact, every time I restart Firefox, it does a lot of things against my Preferences, too. It signs me out of YouTube and every other site even though I have the box checked to NOT do that.

Any real answers or am I deleting Firefox permanently and going back to Safari?

For some reason the red, yellow, and green buttons at the top of the browser window are now touching the upper edge of the frame, at least when there aren't any tabs open. It's a bit awkward. How can I fix this?

Just in the past month, some of the teachers at my school have been having problems with downloading from Firefox. They're on Macs on OS 10.7.5 using the latest version of Firefox. If they download a pdf file, there's a message that the file is empty when you try to open it. Other downloads fail. I have reset the downloads folder, reset firefox, cleared history, cache and cookies, disabled hardware acceleration. No extensions are loaded that need to be disabled. Firefox is using the default theme. There are no Add-Ons loaded. I've created a new downloads location and/or tried saving downloads to the desktop. All of those fixes I've gotten from a search for this problem. Nothing is working. Firefox on the computer I'm on now is working fine; this is happening to others.

Any help would be appreciated.

Using Firefox 36.0.4, the Awesome Bar and the icons below the Awesome Bar are "covering" several of the icons that should be seen on my Optimum e-mail page. The previous version of Firefox did not have the words and icons for Most Visited, Getting Started, Latest Headlines, Apple, Yahoo!, News, and Popular. The e-mail page info that I no longer see was, with the original Firefox, displayed where those icons and labels are now displayed.

How do I delete or shrink those labels/titles and icons?

My Clear History settings are all checked, yet when I quit FF my history is not cleared. Additionally, FF hangs up and I must quit manually, but wouldn't expect manually quitting to overcome history settings.

After quitting whether manually or on the occasion FF does fulfill the quit command, I find I am able to restore the last session.

Is this a bug in FF, an incompatibility with MAC OS 10.6.8, or something else? I have not found my question answered sufficiently in the forum where a similar question was asked.

Hi, Does someone have a list of steps that will take the new firefox Australas UI to look like this (Firefox ESR 24.7.0 with old menu system, tabs like this, address bar and other icons below the tabs, etc...), and could pictures be included to show how well the add-on customizations worked?

This is what I'd like the customized Australas UI to look like:

Screen shot 2014-07-23 at 3.01.45 PM.png (image posted below)

Thanks!

Two different websites, even google map cannot find my location but geo position is enabled and permissions are given. Google maps says your location could not be determined. Everything works fine on Chrome. This started a few days ago, before that everything was working fine.

One fine day I was being clever and deleted the history from the right hand bars sign: now it never shows any history and I can not recall how to undo my deed. Thanks.

Mac User: I've always used Firefox and never had this issue until recently. Missing close, min and max buttons in upper left corner of web browser... They seem to disappearing randomly. All I can find is old info online on how to fix..

I have, over the years, created little blue folders on my toolbar which are filled with URL links that I need to revisit from time to time. I have always done it this way. I believe they are not the same as 'bookmarks', but I am not sure. You will see from the attached photo that the folders are named things like 'Apple' / 'MP3 Blogs' / 'Audio Production' / 'MusicBlogs' / 'Art' etc.

I use a MacBook Pro running OS 10.6.8 (admittedly a bit out of date now). Recently Mozilla Firefox (v 38.0.5) has been constantly crashing or 'hanging', not streaming video properly and generally malfunctioning. I came across 'Refresh Firefox' as a way of speeding things up, but I am very concerned that it could delete all of my URL link folders. Is there a risk that this will happen?

Thanks

At random times our computer will just play an advertisement. We could be sitting in the same room watching TV and all of a sudden our computer is talking to us. We could be tucked in bed and our computer starts talking to us. I could be typing this description and an advertisement will randomly play.

This seems to happen after I've used Firefox for a long time, or I've had several tabs open. The block covers all windows, whatever application I choose, and can't be dragged. I have to close Firefox and reopen it to remove it.

Okay, I've got a doozy for you. I was working with my Hotmail/Outlook web-based email while using Firefox today on my desktop Mac with OS 10.6.8, and I kept getting an intermittent message at the top of my email window, "We can't connect to Outlook right now. Please try again later." These messages usually appear once every so often and are no big deal, albeit not with the frequency that they appeared today.

I eventually completed my email and went to print my Sent message, and noticed that the content of the Sent message was not accurate. Paragraphs were missing and the entire message was goofed up. Luckily I had copied my message to the clipboard before sending it, so I pasted my message content into a new email and resent it to the recipient. The same thing happened again! When I viewed the second Sent message, the body of the message was identical to the prior goofed up Sent message.

I opened up my Safari browser and went to the Sent messages folder and located those same two Sent messages to see if the issue was there. Both Sent messages were 100% accurate and correct when viewed in Safari. So I returned to Firefox, cleared everything in the history (the cache, cookies, saved searches, download history, etc.)m and shut Firefox down and reopened it. When I returned to my email and checked my Sent messages, the same incorrect Sent messages were still present in my Sent messages folder.

Then I went to my iPhone to check on the appearance of my Sent messages there, and everything was correct. I forwarded one of my Sent messages from the phone to my email address, and returned to Firefox on my desktop to see how it looked as a new message. The email was 100% correct when I viewed it within the Inbox, however, once I moved it into the Sent Messages folder and opened it up, the content magically converted to the same goofed up message as the prior sent messages! Now that is bizarre! What on earth??? So then I moved the converted goofy message back to my Inbox to see if it stayed messed up or reverted back to the correct original version, but unfortunately it stayed all goofed up.

Can anyone explain what is going on here? And how do I fix this? What would cause Firefox to retain these incorrect Sent messages, while the correct versions appear in Safari on my desktop and iPhone? Could it have something to do with the "We can't connect to Outlook" message that I kept getting intermittently when I was working on my email in Firefox? Even more perplexing, why would FF take the forwarded accurate message from my phone, which appeared normal and correct in my Inbox, and convert it to the messed up version after I moved it to the Sent messages folder? Is there a persistent corruption affecting my Sent messages folder in Firefox, which isn't getting fixed with the self-help measures I attempted?

Web-based email should be the same no matter what browser you use to access your email, so this is very odd indeed. What do I have to do to fix this? I don't use Safari at all. Firefox is my default browser. If my Sent message appears wrong in Firefox that will cause me future problems, especially if I need to forward the Sent message to another party. Thank you.

In trying to figure out how to get out of full screen mode (which I have since restored) I went into appearance and chose default which prevented the extensions I had running from appearing. How do I bring them back so I can use them? Please help. I'm using mac OS X 10.6.8