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  • Archived

When I try to go to youtube it says "Secure Connection Failed"

WHEN I try to go to youtube it says Secure Connection Failed and under that it says An error occurred during a connection to www.youtube.com. PR_CONNECT_RESET_ERROR … (read more)

WHEN I try to go to youtube it says Secure Connection Failed and under that it says An error occurred during a connection to www.youtube.com. PR_CONNECT_RESET_ERROR

Asked by lnirupa72 2 years ago

Last reply by cor-el 2 years ago

  • Archived

PDFs opened using, Windows Default application, Always Ask, fails to occur

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save … (read more)

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save for PDFs.

BEFORE the problem: The PDF opens in Acrobat Pro IX. After clicking save I would be asked, where to save. I select the location to save the PDF. Then after this, subsequent PDFs downloaded would be saved to the last saved location. This process would repeat for a new website PDF load and save. This is the behavior I want now.

NOW with the problem: The PDF opens in Acrobat Pro IX. 1. Immediately, after a reboot, the save icon on Adobe is grayed out. I select save as and point to the desired directory. 2. For any subsequent PDF opened, the Adobe save icon is available. Files are saved to the desktop.

Please note I believe I once did get a popup asking where to save and I know I selected desktop.  Since that selection I am no longer asked where to save.

Please note I have looked and tried some of the suggestions at: https://support.mozilla.org/en-US/kb/cant-download-or-save-files#w_choose-a-different-download-folder

but some of this advice needs to be updated for the new FireFox version--ex no JSON file is found at the file location covered in the advice.

I believe this issue started after the last FireFox update. Please help me restore behavior listed above under “BEFORE the problem”. Thanks.

Asked by omega8 2 years ago

Last reply by maxthewildcat 1 year ago

  • Archived

Firefox not loading some web pages

Firefox 98.0.1 will not load some web pages that other browsers will. I get a message about Network Protocol Error with the option to "Try Again" which hasn't worked. I'v… (read more)

Firefox 98.0.1 will not load some web pages that other browsers will. I get a message about Network Protocol Error with the option to "Try Again" which hasn't worked. I've tried many of the fixes suggested here but nothing changes. If I copy the link Firefox won't open and paste it in Brave or Opera the link loads fine. I don't want to quit Firefox but I can't spend time every day trying to fix it either.

Asked by jkmcg 2 years ago

Last reply by dom1941 1 year ago

  • Archived

web mail

Thought I should bring it to your attention. My default browser is Firefox and I use Earthlink as my email. Earthlink just informed me that Firefox no longer supports Ear… (read more)

Thought I should bring it to your attention. My default browser is Firefox and I use Earthlink as my email. Earthlink just informed me that Firefox no longer supports Earthlink. They have asked me to switch to Google Chrome where my email works fine. If you need to contact me , my phone is [phone# removed from public] and my name is Ken Westlund. My email is [email removed from public].

Asked by west47916 2 years ago

Last reply by Chris Ilias 2 years ago

  • Archived

PDF preview's download button changed behaviour.

Hello Community. I've selected an option to open PDF's in Firefox for preview. And if I wanted to download the PDF after preview, I simply clicked the downloab button fr… (read more)

Hello Community.

I've selected an option to open PDF's in Firefox for preview. And if I wanted to download the PDF after preview, I simply clicked the downloab button from the preview app/tab. The files were downloaded with default filename and to the downloads folder without prompts. But since a while ago the dialog where the save location must be selected and filename given for the file opens up after the click of the download button.

How can I change it back to the previous behaviour without having to input filename and select the file download directory?

Asked by playpig_ 2 years ago

Last reply by Terry 1 year ago

  • Archived

How to make attached files in email open up without requiring saving the file before viewing

Recently, I purchased some software to scrub my hard drive due to my Dell Desktop running slow. That is when the way I normally access emailed attached files changed. N… (read more)

Recently, I purchased some software to scrub my hard drive due to my Dell Desktop running slow. That is when the way I normally access emailed attached files changed. Normally, if I receive a WORD or EXCEL (MS file) in email, I can open the email and access the attachment without having to download and save to my desktop or hard drive. I have changed all settings in the Privacy Area / Trust Area of MS but this did not change anything. MS Representatives stated I would need to use Outlook to make this work, but I know it will work without using Outlook. I think the Scrubbing / Cleaning software I purchased changed a setting with my email for safety purposes since there is risk in opening a file directly from email. Any suggestions on how to change back to how this worked previously - without having to download and save the file? Thanks for your help.

Asked by Will Phillips 2 years ago

Last reply by Terry 2 years ago

  • Archived

transfering logins from one profile to another profile

How can I transfer the logins file from an old profile to a new one? When I search online all I get is references for transferring Firefox folders to another computer. An… (read more)

How can I transfer the logins file from an old profile to a new one? When I search online all I get is references for transferring Firefox folders to another computer. Any help gratefully appreciated.

Asked by mlp43 2 years ago

Last reply by TechHorse 2 years ago

  • Archived

Google Visited Links Color

I'm looking for a reliable way to mark Google visited links This seems to work everywhere but google a:visited { color: FF0000; } "Custom Google Visited Link Col… (read more)

I'm looking for a reliable way to mark Google visited links

This seems to work everywhere but google

a:visited {

   color: FF0000;

}

"Custom Google Visited Link Color" seems to work sometimes, but the page needs to be refreshed. No support site. https://addons.mozilla.org/en-US/firefox/addon/google-link-color/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search

Asked by noel_envode 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Canvas Issues

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and t… (read more)

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and tried running Canvas in Chrome, where it worked just fine. My internet connection is also stable. All other websites seem to be working in Firefox, but for some reason Canvas doesn't load after any amount of time and the interface appears as the attached image. Any help? Firefox is my preferred browser and I actually cannot do any online coursework without Canvas, so any suggestions or advice are very welcome.

Asked by krismalbo86 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

After latest update, Firefox won't let Adobe Digital Editions open/read .ascm files directly as intended

Maybe this is a bug report? Adobe Digital Editions software is used by Archive.org, Open Library, Kobo store, and many other entities to deliver DRM-ed material in the … (read more)

Maybe this is a bug report?

Adobe Digital Editions software is used by Archive.org, Open Library, Kobo store, and many other entities to deliver DRM-ed material in the form of .ascm files all named the same "URLLink.acsm" In the past, the download dialog box asked if you wanted to open the file in Adobe Digital Editions or save it to a location.

After the latest update today March 11, Firefox does not allow you to open the files in Digital Editions. It goes directly to "Save to" download location. This is not how the .acsm files are supposed to be handles. They all have the same name and are supposed to be opened into Adobe Digital Editions directly.

In Firefox Settings there is a box for - "Applications

Choose how Firefox handles the files you download from the web or the applications you use while browsing."

However, .acsm files do not appear and typing ".acsm" or the filetype name "Adobe Content Server Message" yields nothing inside this box so I cannot get Firefox to open these files with Adobe Digital Editions.

This is beyond annoying. These files are meant to be opened straight by Adobe Digital Editions. I tested it on Chrome and Chrome lets you open them fine.

Either the "Applications Choose how Firefox handles the files you download from the web or the applications you use while browsing." box functionality needs to be fixed to recognize .acsm filetypes or the previous default functionality of allowing me to choose "Open with Adobe Digital Editions" or "Save to" for this filetype needs to be restored.

If there is some other way to get this functionality back in the most current Firefox version, please advise.

Thanks!

Asked by ZenmasterJ 2 years ago

Last reply by .mau. 1 year ago

  • Archived

FF suddenly auto downloads to download folder. How to stop it?

For over a decade I've used FF, and when I download things (99% of the time from Yahoo) I set FF to "always ask" what to do with downloads. Suddenly that changed and it … (read more)

For over a decade I've used FF, and when I download things (99% of the time from Yahoo) I set FF to "always ask" what to do with downloads. Suddenly that changed and it started downloading everything automatically to the Download Folder.

I went to options and changed everything back to "always ask."

FF does always ask... but... it ALSO still auto downloads to the Downloads Folder now.

And I can't figure out how to stop that.

Any help is appreciated.

Asked by lewistonlaw 2 years ago

Last reply by cor-el 1 year ago

  • Archived

the downloads icon in toolbar keeps randomly opening

the downloads icon in toolbar (the one that says, "Display the progress of ongoing downloads" when hovering cursor over it) keeps randomly opening and showing me the file… (read more)

the downloads icon in toolbar (the one that says, "Display the progress of ongoing downloads" when hovering cursor over it) keeps randomly opening and showing me the files that have downloaded as if i clicked on it. my cursor is nowhere near the icon, so no accidental clicking on it. and it seems to happen when I'm not touching the keyboard, mouse or trackpad. it just pops open. and there are not current downloads--just a list of files that have already been downloaded. odd...

Asked by Angstromm 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox increasingly stopping log in boxes etc from working/showing

Firefox is steadily being unusable for me. On numerous occasions websites fail to show log in pop ups etc which work without issue in Chrome. Latest example : https:… (read more)

Firefox is steadily being unusable for me. On numerous occasions websites fail to show log in pop ups etc which work without issue in Chrome. Latest example : https://www.gog.com/en/games Clicking "Sign in" should show a pop up to allow me to sign in. In Firefox this does not show. I thought it may be a "pop-up" issue, so deselected "Block pop-up windows" in settings. Still the same. I added the website as an exception and still the same. Anyone have any ideas what is going on ? TIA, ZTB

Asked by ZalidTheBur 2 years ago

Last reply by James 2 years ago

  • Archived

Taskbar problem

In hidden Taskbar mode (W11), Firefox (98.01) is the only program that will not allow the taskbar to appear when hovering the pointer over the bottom area. All my other … (read more)

In hidden Taskbar mode (W11), Firefox (98.01) is the only program that will not allow the taskbar to appear when hovering the pointer over the bottom area. All my other programs -and browsers- let the the Taskbar appear normally. What can this be? Thanks very much, Mark

Asked by markvanderwilligen 2 years ago

Last reply by carol.rembo 1 year ago

  • Archived

Sync does not sync all extensions and their data between PC(windows) and Mac(Monterey 12)

Hi , My main machine is a personal windows laptop. Firefox sync works fine and syncs all things including "all" my installed extensions . recently company issues me a m… (read more)

Hi , My main machine is a personal windows laptop. Firefox sync works fine and syncs all things including "all" my installed extensions . recently company issues me a macbook and on it when i install firefox and login my account for sync it syncs other things like bookmarks but does not sync all my extensions only a few of them.

I already tried multiple things like sync delibrately from windows and then pressing sync on mac or reinstalling firefox on mac . but its the same issue.

few of the extensions that are missing :

  1. Auto Tab Discard
  2. Download Manager (S3)
  3. DownthemAll
  4. Stylus ( very important for me)
  5. Tab Session Manager (THE most important for me)
  6. TamperMonkey ( Important)
  7. (Temporary Containers)
  8. uBlock Origin
  9. Xkit Rewritten
  10. Zoom Image

Asked by Ali A. 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Cached Web Content (320kb)

I cannot clear this cache to zero no matter what I try. How can I clear this cache. It just started happening after a recent update. I clean my caches after every use b… (read more)

I cannot clear this cache to zero no matter what I try. How can I clear this cache. It just started happening after a recent update. I clean my caches after every use but not any longer.

Asked by Jason Allen 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox mishandles action selected for opening files

I want to open online PDFs in Acrobat. I've modified the setting is in Firefox to "Always ask," yet when I click on a PDF it opens as it should AND Firefox automatically … (read more)

I want to open online PDFs in Acrobat. I've modified the setting is in Firefox to "Always ask," yet when I click on a PDF it opens as it should AND Firefox automatically downloads the file to the Downloads folder even though that destination is greyed out in settings and the radial button for "Always Ask" is selected. How can I block this activity in either Firefox or in the registry.

NOTE: ALL OF THE SETTINGS IN FIREFOX SAY "ALWAYS ASK." This a software bug in Firefox, not a user switch setting. This activity began today (March 11, 2022) after months of normal, expected activity. I've reset Firefox and I've done a complete uninstall and clean install and this still happens.

Asked by Andy 2 years ago

Last reply by gkrmbl 1 year ago