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  • Archived

Firefox still won't play the videos on MSN websites.

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now. All cookies and other cache i… (read more)

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now.

All cookies and other cache items have been cleared and Firefox has been refreshed and it still does the same exact thing only on MSN websites. All other websites are ok and all other browsers except Firefox have no issues playing videos on MSN.

Asked by jpreiss 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

about:config shows Javascript enable to be true but still getting errors from website forms

I am getting errors from online web forms that tell me I must have JavaScript enabled to continue, but when I check about:config, it shows Enable JavaScript to be True?? … (read more)

I am getting errors from online web forms that tell me I must have JavaScript enabled to continue, but when I check about:config, it shows Enable JavaScript to be True?? Is there some reason why this may happen, or do I just need to use a better browser?? Thanks in advance!!

Asked by zlloyd2 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Colorways themes

I chose lavender as the background color, but I hate it. It has changed all my links to lavender and I want to go back to the default settings before I added the lavender… (read more)

I chose lavender as the background color, but I hate it. It has changed all my links to lavender and I want to go back to the default settings before I added the lavender. I want the default settings before the Colorways options were made available.

Even though I have figured out how to change the themes, the lavender color is still present in certain words. I want it to go. I want what I had before I added the lavender theme.

I have looked at the articles, but I cannot find an option that says "go back to what you had before" or "undo" or "restore default settings". I'm possibly missing a step. Don't know. I'm frustrated that I can add something so easily, but not get rid of it so easily.

Please help me restore my back ground colors to pre-Colorways add-on lavender. I have a Mac OS High Sierra 10.13.6.

Asked by larouselle17 6 months ago

Last reply by cor-el 6 months ago

  • Archived

FireFox browser video's closed-caption order problem

In playing stream video with closed caption in FireFox browser, Closed-Caption is displaying in reversed order. for example, If Actors says "Hi everybody, <Line Fee… (read more)

In playing stream video with closed caption in FireFox browser, Closed-Caption is displaying in reversed order.

for example, If Actors says "Hi everybody, <Line Feed> I'm gonna give you one of my favorite"

Firefox browser's closed caption shows this way. Old caption is located below. "I'm gonna give you one of my favorite <Line Feed> Hi everybody, "

Chrome browser or other browser don't have same problem. works well.

Asked by whitebrownie 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

When exiting fullscreen videos, Firefox's window size changes to maximixed even if it was smaller pre-fullscreen

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window… (read more)

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window size is now maximized, when it was a smaller window before clicking the fullscreen button.

I am running Ubuntu 21.10 and I don't recall having the issue in previous versions.

Asked by Anthony 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Crashes at start

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds … (read more)

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds in both situations. ID: bp-94ac7ca8-275b-48a3-b8ad-27f7e0211119

Asked by arek77rz 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Print webpage enlarges 4x

When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE… (read more)

  • When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE, it prints correctly. If I scroll to the bottom of the Firefox Print Dialog window and select "Print using system dialog" it also works correctly.
  • I have the zoom set to 100 and the Print Dialog paper size set to Letter, It is set to print to page width, I tried it with Scale 100 but it didn't help. I also went to about: config and checked that the paper size and scaling were set to 1.
  • The the picture of the Print Preview looks exactly like should be when printed, but when it is sent to the Lexmark S505 printer the size is too large.
Since I print 50-100 individual webpages a week, I cannot use Firefox if this can't be corrected.

Thanks, Randall Win7 Pro

Asked by ZZZRSC 6 months ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

  • Archived

Cookies...17,179,869,184 GB in 24 hours

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clea… (read more)

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clearing the cookies.

I’ve attached an image. I cleared the cookies and cache within the last 24 hours. I have been on both youtube and intuit today but not extensively.

I have ad blocker active on both youtube and intuit.

Asked by erin4 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Firefox add-ons/extensions not showing in toolbar

My firefox extensions are not showing up in my toolbar. I've tried everything I've seen, turning on Private Browsing, checking the customize tab, removing Ublock Origin, … (read more)

My firefox extensions are not showing up in my toolbar. I've tried everything I've seen, turning on Private Browsing, checking the customize tab, removing Ublock Origin, but nothing has changed and they are still not there. Help!

Asked by johncenaanims 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Passwords

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I wan… (read more)

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I want to save the password I click yes. When I check the logins/passwords on FF it's empty. I found someone else had this same issue and tried what was suggested and it did not work for me. I really need to save several passwords. This is quite frustrating. Help!

Asked by digitarius3 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Google NOT my default search engine

I have my default search engine set to Bing. All of a sudden, today when I type a search in the address, I get redirected to what I initially thought was google homepage.… (read more)

I have my default search engine set to Bing. All of a sudden, today when I type a search in the address, I get redirected to what I initially thought was google homepage. So I went to my settings & removed google as a search option. No change; still be redirected to google homepage. after looking at the site more closely, I realized it was

            https://www.google.com/webhp

Now I need help in getting rid of this. And how did I get it in the first place.

Asked by rjuneau 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Lost Logins on Firefox for Windows

I may have had a system crash, but in any case I lost all my logins saved in my Firefox for Windows (the most recent version). I still have all of my bookmarks and histo… (read more)

I may have had a system crash, but in any case I lost all my logins saved in my Firefox for Windows (the most recent version). I still have all of my bookmarks and history, etc., but no saved logins. Is there a way to restore these? (perhaps from some back-up file in the firefox folders?).

Many thanks in advance for any help you can provide!

David

Asked by geerinck 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Firefox Bookmarks duplicating.

For some reason, sometimes in minutes and other times hours, my bookmarks keep duplicating. Often a duplicate shows up under the original bookmark as well as A-E alphabet… (read more)

For some reason, sometimes in minutes and other times hours, my bookmarks keep duplicating. Often a duplicate shows up under the original bookmark as well as A-E alphabetically duplicating at the natural end of the bookmarks, i.e. after the last (Z) alphabetical bookmark. I deleate the duplicates and they come back within minutes. I logged out of sync but still have duplicates forming. How do I stop this?

Asked by vjparker 6 months ago

Last reply by cor-el 6 months ago

  • Archived

minimize, maximize, restore, close buttons missing

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer. Sudden… (read more)

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer.


Suddenly, after doing NOTHING except restarting my computer, my 'minimize', 'maximize', 'restore' and 'close' buttons are missing.

Any 'solutions' I've looked up talk about "Tablet Mode" (which I highly doubt I'm in) or other nonsense, the options for which either didn't exist when I opened suggested menus, or were simply techno-jargon-gobbledy-gook.

I doubt it's anything to do with Windows, since 'Waterfox', 'Microsoft Edge', 'Chrome' and other browsers all have their buttons intact.

When I opened Firefox in 'troubleshoot mode' the buttons were back. But nobody in those unhelpful 'help articles' said what to do after opening in troubleshoot mode, so I closed it, opened Firefox the usual way again, and the buttons were still missing.

Some logical, properly explained help would be greatly appreciated.

Asked by befir 6 months ago

Last reply by FredMcD 1 month ago

  • Archived

RBC - Problems downloading, now can't even signin! Firefox 94.0.1 (Nov. 2021) Mac

Hi. Since a few days ago, whenever I tried to download a statement, I would get the error msg "Bad Request - Your browser sent a request that this server could not unders… (read more)

Hi. Since a few days ago, whenever I tried to download a statement, I would get the error msg "Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit".

Now, I can't even access the login page for RBC!!!

With Safari, I have no problems at all accessing the site or downloading statements!

What's wrong???

Thanks.

Asked by Michel.Lukawecki 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

INCREDIBLY slow to load pages and tab crashes

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and … (read more)

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and Safari because of the data mining they do.

That said, I am very frustrated with Firefox performance on both my Windows PC and my Apple MacBook. I have several pinned tabs. It takes what feels like FOREVER for the pinned and other tabs to open and fully load from the previous session. In fact, some tabs, pinned or not pinned, take easily 15 -20 minutes before they fully load, if they ever load. I also have several tabs that crash all the time - TitanTV, LinkedIn, IMDB, iCloud, Cozi, YahooMail, etc. There are also times where a tab or page gets so hung that I have to close Firefox and start it again. I have uninstalled and reinstalled numerous times. I have not found any useful assistance on this support forum or with general web searches.

Can someone PLEASE help me solve this as it is way beyond annoying?

Asked by BBBB1290 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Firefox unresponsive when windows speech recognition turned on

I use windows speech recognition (not dictation, different thing) when my wrists are acting up, but firefox always immediately turn unresponsive when i turn it on. i can'… (read more)

I use windows speech recognition (not dictation, different thing) when my wrists are acting up, but firefox always immediately turn unresponsive when i turn it on. i can't switch tabs or interact at all with the browser. Are there solutions for this? If my wrists were slightly worse i would probably just stop using firefox :[

Asked by leylin 6 months ago

Last reply by cdeland 3 months ago