Firefox Support Forum

Been having this issue for the last few weeks where Firefox just won't load YouTube properly. In particular, livestreams won't play, chat always show as "disconnected from chat" and I can't even access the profile menu (clicking on my profile pic on the top left just shows a loading icon forever).

Tried the following without any luck: 1. Safemode 2. Clearing all cache 3. Refresh firefox (When I first did a refresh, it started working again, then I went to sleep and the next morning the same problem is back again)

Any help would be much appreciated.

Desktop FireFox browser v. 84.0.2 (64-bit)

I made the mistake of asking to always open a site in a container and for it to remember my choice. Now I can't get it to open in no container. The context menu choice to "Reopen in Container" => "No Container" seems to ignored.

The issue: I have to different logins for a site (dev.azure.com). I open one in the work container and the other in no container. I didn't realize the open in container would operate only on the domain, which makes sense in hindsight. However, now the site is broken for one of the sites, and I can't find where to reset this choice. How do I do that?

Hi,

Firefox 84.0.1 (64-bit) on Linux Mint 18.3

I have the 'Use the address bar for search and navigation' option selected in settings but when I enter a search all I get is 'Hmm. That address doesn’t look right. Please check that the URL is correct and try again.'

Any ideas please?

Today, when I go to print out a web page, the format of the Print Preview window has changed and the"Simplify Page" option is missing. I use this feature all the time. Without it many pages are impossible to print. How can I restore this feature?

I had to reset my computer and lost my data, unfortunately I did not create a firefox account beforehand. Is it possible to recover that information or is it lost indefinitely. I managed to find some appdata information locally on my computer, but I do not know how to go from there.

Yesterday I got a new Mac, running macOS Big Sur (11.1). Previously I was using Mojave (10.14.6). Now on Firefox a lot of pages fail to load -- they show a blank page. Among them:

https://web.whatsapp.com/ https://open.spotify.com/ https://www.nytimes.com/puzzles/spelling-bee Citibank (after the login)

Some of these pages do open in a Private window. However, I already cleared all my cookies and cache contents, and I still cannot load thes pages in a normal window.

Can you suggest what I need to do? Thanks!

ADD: When trying to login at https://profile.theguardian.com/signin, at first I got an error message saying to "make sure that Javascript is enabled". But now it just goes through, except that the site doesn't know that I logged in. And again, in a private window I am able to log in.

It looks like I should just do all my work in a private window now, which seems strange

Firefox "Print Preview" has disappeared from the File menu in 84.0.2; all I have now is "Print", which brings up a Microsoft Edge style print dialog. Is this an upgrading error, or is it just the way Firefox will be now?

Firefox has a "list all tabs" button, which looks like a "v" in the tabs bar, next to the plus. It works great but when I maximize the window (not F11 full screen, but Windows OS Maximize Window), this button disappears. Seems like a bug; I can't think why you would want that button to be removed when the window is maximized.

I am disabled and cannot type, and colleges 100% online this year because of CovId 19. When I tried to download the add-on for Dragon naturally speaking the program I use to write Foxfire says that it appears to be corrupted and will not allow me to download it. I know it's not corrupted because I have downloaded it from the same site for chrome. Can anybody tell me how to get around this problem? My sincerest thanks Kevin Arthur Cleveland

Hello, I have had this problem for a while now and I am not sure when it happened but it's been like this for around a year now.

Some we websites (NOT ALL) appear to me like they have a thin, pixelated font and it's hard to read them sometimes. See screenshot.

I have already checked my Windows' ClearType settings and that seems to be fine. Is there another solution to this?

Other Bookmarks and its contents has disappeared from my toolbar. How do I bring it back? It is visible in my dorp downbox, but I need it available to me in my toolbar. Thank you in advance.

I want to set up a bunch of bookmarks in FF [84.0.1] and I cannot find out what the acceptable bookmark format is. [the bookmarks will come from someone else so I'd like to write a program to generate the appropriate import file]. I've tried edit an exported HTML file and then importing that [modified] file and it doesn't seem to work at all, so I'm clearly not understanding what has to be in the file so it'll work.

My plan/hope was to be able create a file with

<DL><P>
   <DT> FOLDERNAME 
   <DL> <P>
        <DT> <A HREF=URL> name for the bookmark</a>
       <DT> <A HREF=URL> name for trhe bookmakr</a>
               ...
    </DL>
</DL>

Is that even vaguely close to something that'll work?

Dear support team,

hope you are well in these difficult times. My question concerns the support of TLS 1.0 and 1.1. I have a rather old Netgear NAS within my network but it runs quite well. Access to it's web site requires one of the above TLS versions. Netgear has discontinued support for this device. I have found some web content which describes changing the TLS version in "about:config" of FireFox. Changing this parameter worked well already.

How long will Mozilla provide these configuration parameters "security.tls.version.max" and "security.tls.version.min" in "about:config"? If ending availability of older TLS versions in FireFox, I will not be able to run my NAS any more - a very expensive consequence I think (NAS migration).

Thanks a lot in advance, stay safe

Guenther Gredy

Hi community,

Somehow the Other Bookmarks folder showed up at the end of my bookmarks bar. I am pretty sure it was not there yesterday. I assume that somehow I accidentally placed it there.

The problem is that I can't either move it, or remove it from there. When you select it, delete option is grey and not available. Does anyone now exactly how to remove it from the bookmarks bar?

Thank you people... :)

Hi, I just installed Kubuntu 20.10 on an USB flash drive. System's font size is fine. But, the font size of Firefox's interface is so tiny. The font size of webpages are fine and I am able to change it in the Preferences.

When I searched on Google, the other users having same problem recommended to add a 'userChrome.css' file with some code that specify the font size to the Firefox's folder. Then, I came to know that Mozilla has disabled the userChrome.css in recent Firefox versions. I also changed a setting in about:config to make the Firefox accept the userChrome.css. But, the font size is not changing yet.

Please, guide me how to change the font size of Firefox's interface. Thanks in advance :)

Hello, I would like to know how to remove 'other bookmarks' folder from the right side of bookmark toolbar that showed up suddenly on my browser, it's right after the arrows to show more bookmarks. I can't seem to find a way to delete this.

Hi @ all,

our website https://ana-dismissed.de/ is not loading in Firefox, or to be more precise it is loading often but on occasionally not reloading when refreshed. This only happens in Firefox, Safari and other Chrome-based Browsers don't show this, perfectly working there (as far as I could check).

I already checked Firefox developer tools, like console or resource loadings etc. There is no issue I can find. I'm completely lost, no hint at all, why this happens in Firefox only.

Please find a short video here: https://imgur.com/a/31XyiMi

I'm thankful for every hint into the right direction.

Best regards!

After using CCleaner, on opening FireFox I discovered an unwanted, 'other bookmarks' tab sitting on my toolbar. It won't move (click & drag), and I want rid of it. I like having the double right arrow at the edge of the toolbar like it use to be. When I did a full browser 'refresh', it disappeared!

However, on using CCleaner again, the darn thing reappeared.

How to I tell FireFox that I would like to be in charge of how it displayed, rather than some errant code that someone else thinks i want?

Background: I'm currently tutoring full-time, and the site I use allows tutors to download the session afterward as a .zip folder. In the past this has been incredibly helpful, because it allows me to review my lessons and improve my planning.

Current Issue: For some reason Firefox now appears to be misinterpreting these ZIP files as PDFs. When I begin the download, Firefox gives me the option to either open (as PDF) in Firefox, or to download. At this point (before any download occurs) Firefox has already labeled the file as a PDF. If I open it in Firefox, obviously it doesn't work (being a .zip folder.) If I download it, Windows Explorer usually lets me explore it as a .zip folder, but recently, about 10% of the files I download (even if I never open them as a PDF) still download as a PDF and are therefore inaccessible.

Fixes: I've tried downloading instead of opening with Firefox. This works about 90-95% of the time; not sure what the issue is. I've tried re-assigning the file type in Windows Explorer, to no avail. I've adjusted Firefox preferences (from "always ask" to "use Windows Explorer.") I'm not sure this will help, but will try.

Any advice? I hate to sound fussy, but I'm pretty meticulous about saving my lessons and hate losing that much data on my students. While I can save each file independently, it takes much longer. Thank you!

I'm having a new problem with Firefox, which I think appeared with Firefox 84 (but I'm not 100% sure). When I type in some text boxes, the cursor gets very slow and unresponsive to move around by the keyboard _if_ the text in the box is long enough so that a scrollbar appears on the right hand side. Sometimes. It doesn't happen at all sites -- it's not duplicating in this textbox that I'm typing in right now -- but it happens all of the time in the message boxes at playdiplomacy.com, and sometimes on GitHub.com when posting issues. Sporadically and unreliably.

As far as I can tell, the cursor is still moving quickly and responsively, but the blink itself isn't happening so I can't see it. If I hold down the left cursor key, it looks like the cursor isn't going anywhere, but if I hit a letter key that letter appears instantly at the location where the cursor has apparently moved to, with no delay.

The problem does not occur when I hold down shift (to highlight) while moving the cursor via the arrow keys, which further suggests that it is somehow related to the cursor blinking.

Restarting in safe mode makes the problem go away instantly. Disabling all add-ons myself does not. Starting with a brand new profile does _not_ make the problem go away either. So there's something safe mode is doing that a new profile doesn't.

Any idea what might be causing this?

(Ubuntu 20.04, Firefox 84.0).

Thanks!