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Updates

What I need to know is how to get back my tabs that disappeared when you updated Firefox just now? 19h00 June 4, 2020. All I see when I follow Mozilla instructions is an … (read more)

What I need to know is how to get back my tabs that disappeared when you updated Firefox just now? 19h00 June 4, 2020. All I see when I follow Mozilla instructions is an irrelevant Tab that I never had before on Enterprise. All I want and need are my Tabs. I don't understand why they disappear - I need them back...please

Asked by Myrnz 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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FireFox Loads Every ASP page twice. Debugging assistance needed

I have a shopping cart that is now breaking, despite working without a hitch for many years. The behavior happens only when using the FireFox browser. Does not happen on… (read more)

I have a shopping cart that is now breaking, despite working without a hitch for many years. The behavior happens only when using the FireFox browser. Does not happen on Chrome, Edge, Android, etc. I am seeing this behavior from any customer visiting the cart using FireFox. Every ASP page loads twice. A customer puts quantity 1 in their cart, they are presented with an order of 2. I have traced execution, and every ASP page loops thru twice.

After significant debugging, I have the problem stripped down to the simplest form. ASP page consisting of nothing but VBScript which writes a record to a SQL database. Every write happens twice. Debugger shows 2 GETs -- the ASP page and Favicon.ico Tried to nullify favicon, but the problems remained

Below is the stripped down code. Fairly basic. Creates 1 record in the SQL database under other browsers, creates 2 records under FireFox. Any assistance would be most appreciated. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

<% 'DEFINE SQL DATABASE CONNECTION STRING

dim pDatabaseConnectionString, pTrapDbErrors

' database (access, sqlserver, mysql) private const pDataBase = "sqlserver"

' input string filterin type (1-3 being 1 hard, 3 light) pFilteringLevel = 1

' SQL Server local or remote IP in SERVER=

 pDatabaseConnectionString = "Provider='SQLOLEDB';Data Source=HARBORSALES;Integrated Security='SSPI';Initial Catalog='HarborSales'"

' error debug level, trap common DB errors pTrapDbErrors=-1 %> <% ' MAIN ROUTINE -- WRITE A SINGLE RECORD TO THE TABLE. ' THIS ROUTINE RUNS TWICE IN FIREFOX, ONLY ONCE IN OTHER BROWSERS on error resume next

call customerTracking("dummyTrack2.asp", request.querystring)

%>

<% ' SQL INSERT STATEMENT INTO THE DATABASE function customerTracking(pAction, pMisc)

dim rstempgSN, pIdCustomer, pDate, pHour

  mySQL="INSERT INTO customerTracking (idCustomer, action) VALUES ('99','dummy')"
 call updateDatabase(mySQL, rstempgSN, "customerTracking")    

end function %>

<% ' CALLED DATABASE ROUTINES HERE. 'OPENDB(), UPDATEDB(), CLOSEDB() function openDb()

if varType(Cnxn)=0 or varType(Cnxn)=1 then   
  set Cnxn	= CreateObject("ADODB.Connection") 
    
  Cnxn.Open pDatabaseConnectionString
end if   
 
  set openDb = Cnxn

end function


sub updateDatabase(mySQL, rs, scriptName)

 on error resume next 
  set Cnxn = openDb()
  set rs = CreateObject("ADODB.Recordset")
 Cnxn.execute(mySQL)

end sub


function closeDB()

 on error resume next
 rs.close
 set rs 		= nothing 
 Cnxn.close
 set Cnxn	 	= nothing

end function

%>

Asked by Dave Riba 1 year ago

Answered by Dave Riba 1 year ago

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How do I disable that terrible, cancerous, ridiculous MegaBar that I am forced to use now with 77?

The first time I noticed the Megabar (I believe it was FF75) I absolutely hated everything about it and ruins the experience using Firefox. I am also not alone in this ma… (read more)

The first time I noticed the Megabar (I believe it was FF75) I absolutely hated everything about it and ruins the experience using Firefox. I am also not alone in this matter because as soon as the change was established, communities popped within hours to fix the problem. The old way of fixing this eyesore of an issue was the old about:config and changing around the settings then VIOLA! back to normal. Now after the update to 77, the Megabar is back and forced down everyone's throat and the old about:config is no longer the fix to this terrible experience. Literally after an hour of this trashbar being up, videos and guides popped up to try to fix it. Whole communities have been formed to hate this feature and ask Firefox to change it, or at least make it optional to go back. My question is, looking through google has only come up with the chrome.css(?) fix to this mess. Is there any way to change it back to the old url bar without having to go through the chrome.css fix or just uninstalling and reinstalling a previous Firefox or do I have to just migrate to another browser like Opera or Chromium?

Asked by Joe 1 year ago

Last reply by cor-el 1 year ago

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Why isn't DuckDuckGo, Startpage, Searx, etc. Default search engine?

Hello SUMO Team! I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manua… (read more)

Hello SUMO Team!

  I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manually add Startpage and others... 

 It just hurts me how a privacy browser has the Google search engine as default after all, most people come to Firefox for privacy and Google is the opposite. Maybe one of the developers can change that?

Thank you so much for trying to help me and Stay Safe!

Asked by Tommy 1 year ago

Answered by McCoy 1 year ago

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Trouble with Bookmarks

Ever since I deleted my history, Bookmarks will not allow me to bookmark a page. When I click "Bookmark this page," nothing happens. The Star in the address bar is not hi… (read more)

Ever since I deleted my history, Bookmarks will not allow me to bookmark a page. When I click "Bookmark this page," nothing happens. The Star in the address bar is not highlighted and when I click it, it doesn't respond. When I checked my Preferences, everything is setup correctly. I don't know how long this has been happening, but I noticed it the other day. I have refreshed Firefox, and it didn't help. I have the newest version of Firefox. I only mention the deleting history in the beginning of the post for context. Thanks.

Asked by phillip.zonkel 1 year ago

Last reply by FredMcD 1 year ago

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Firefox Scroll bug

There appears to be a bug in Firefox when I use this website, https://www.ourguide.com.au/tv_guide.php?r=melbourne&w=now When you scroll down, the headings move right… (read more)

There appears to be a bug in Firefox when I use this website, https://www.ourguide.com.au/tv_guide.php?r=melbourne&w=now

When you scroll down, the headings move right and show above the wrong information, see attached screen shots.

If you use this website on Chrome, you don't get the scroll issue so I think it is either a Firefox bug or something that needs changing in my Firefox settings.

I am running Firefox 77.0.1 (64-bit).

Any help would be appreciated, thanks.

Asked by Hawkeye 1 year ago

Answered by Hawkeye 1 year ago

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ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 1 year ago

Answered by Wesley Branton 1 year ago

  • Archived

Moving my passwords from old profile to profile in a newer version of firefox

Dear community, Transferring my passwords from an old profile backup (v 49) to a profile in a newer version of Firefox (v 77.01). I'm copying across the logins.json and k… (read more)

Dear community,

Transferring my passwords from an old profile backup (v 49) to a profile in a newer version of Firefox (v 77.01). I'm copying across the logins.json and key4.db files like it says here: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_passwords. but it still doesn't seem to show my passwords in the new Firefox version when I look in the preferences. I did happen to notice that the key file version is named 'key3.db' in the old profile whereas the corresponding file in the new profile is 'key4.db'. I don't think they're compatible. My question is can I move my passwords from the old profile to the new profile in Firefox v 77.01? Please can you tell me if I can do it offline/locally like this? I don't want to do it with Firefox sync. I'm currently having problems signing into Firefox sync so that isn't an option.

Kind regards,

Matt

Asked by mdv.fox 1 year ago

Last reply by mdv.fox 1 year ago

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loading Images

I am not getting images on Firefox with Mac.It says to go to tools...But I don't see tools, other things mentioned, such as content. … (read more)

I am not getting images on Firefox with Mac.It says to go to tools...But I don't see tools, other things mentioned, such as content.

Asked by phred211 1 year ago

Answered by cor-el 1 year ago

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Random tab crashes

Hello! For the past few days my Firefox randomly crashes, specifically - tab crashes. Sometimes it is local news website, there was one fullscreen video that crashed that… (read more)

Hello!

For the past few days my Firefox randomly crashes, specifically - tab crashes. Sometimes it is local news website, there was one fullscreen video that crashed that tab 2 times, and even YouTube tab has crashed.

If it helps, here is last few crash reports: bp-8aa70181-48fc-4c64-a45e-615130200612 bp-1f78d4a1-c489-4e46-bd7e-11b950200612 bp-05cb6a6c-8863-43ca-a395-d509d0200612 bp-46c4dd28-10bc-4015-8ea9-89fd80200612 bp-4b4186f4-6ee9-4bf0-96e9-3331c0200612 bp-986950ea-39d9-4cb5-84d6-1a7460200612 bp-90d58c69-469e-4af4-b861-c41940200612 bp-70ab3d45-0433-42d8-acd7-7700b0200612 bp-d1bb4768-61bc-4a2e-98c7-40c810200612

Asked by Kareivis 1 year ago

Last reply by FredMcD 1 year ago

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download Firefox browser

Thank-you so much for your help.....I have done what you said and used the link to install Firefox.....it went through the whole procedure and I thought that it was all o… (read more)

Thank-you so much for your help.....I have done what you said and used the link to install Firefox.....it went through the whole procedure and I thought that it was all ok.....but right at the end of it I pressed the Finish icon which also said open Firefox now and the same "My backup" website came up......maybe the download is somewhere else that I do not know about......? I also pressed the icon which said make Firefox my default browser......sorry I am appearing a bit confused as to whether I have understood but I am trying......Regards Mark

Asked by mark196 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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What are the best ways to copy existing settings to a new profile?

Hi, I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser. Debugging advice often involves ""saf… (read more)

Hi,

I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser.

Debugging advice often involves ""safe" mode," which disables some safety and accessibility tools, or "refresh Firefox," or otherwise using new profiles, which require me to set up the safety and accessibility tools before I can do anything. (For example, by default Firefox uses blinking cursors, autoscroll, and smooth scrolling, all of which trigger my migraines.)

In the past I've sometimes copied specific items, or cleared out a new profile folder and copied everything from an already-set-up profile folder.

Are there better or worse ways to copy bookmarks, saved passwords, about:config settings, user css, add-ons, and add-on settings?

(The previous time I asked this, I somehow got diverted to the wrong forum.)

Asked by MarjaE 1 year ago

Last reply by cor-el 1 year ago

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New Keyboard Input Problems

Sorry that I don't know the version when this started, but within the last couple of months I have noticed that keyboard inputs are being processed incorrectly in many pl… (read more)

Sorry that I don't know the version when this started, but within the last couple of months I have noticed that keyboard inputs are being processed incorrectly in many places.

The CMail web interface is one example. At the moment, in almost every GMail that I compose, I find "pieces" of things that I type in the wrong place. For example, I'll see a character on the end of a word somewhere in the message and notice that the same character is missing from a word later in the paragraph.

I also use some keyboard macros, and this new behavior has essentially stopped the use of these macros in FF.

One good example is that, for years, I have used a macro to dial voice calls using Google Voice. When google force the change to the new (green) version of Google Voice about six months ago, I had to spend several hours testing timing "delays" to get the macro to work in the new interface.

Those changes worked until the keyboard input problems started sometime in the last couple of months and the dialing macro not only became unusable, editing the timing delays didn't help.

If I fire up Chrome and use the same macro that fails in FF in Chrome, the macro works flawlessly in Chrome.

Beverly Howard

Asked by BevHoward 1 year ago

Last reply by BevHoward 1 year ago

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Failing to sclear cookies and site data

Firefox failing to clear cookies and site data. Manage Data is empty. Manage Permission is empty. Task Manager shows Firefox shuts down properly with out hanging up. Priv… (read more)

Firefox failing to clear cookies and site data. Manage Data is empty. Manage Permission is empty. Task Manager shows Firefox shuts down properly with out hanging up. Privacy & Security>Cookies and Site Data are enabled. Have rebooted. Firefox is still failing to clear cookies and site data.

Asked by lee37 1 year ago

Last reply by lee37 1 year ago

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Browser url drop down

With the latest update to 77.0.1 the the little urlbar drop down is gone again. I use this all the time and there are usually 20 or sites I go to that it was nice to have… (read more)

With the latest update to 77.0.1 the the little urlbar drop down is gone again. I use this all the time and there are usually 20 or sites I go to that it was nice to have quick access to those urls. How can I restore it with the latest version of Firefox, the previous fixes that were posted do not work any more.

Thanks, Alan

Asked by apsphoto 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox update check can't talk to the mothership (likely)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact er… (read more)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact error message.

"Firefox can't update to the latest version. Download a fresh copy of Firefox and we'll help you to install it."

My suspicion is my network team is blocking my browsers from getting to the Firefox update servers but I don't know how to test it. One of my browsers is 77.0, the other is 77.0.1. Both of them give me the error in the image. Both of them insist I'm on the latest version of Firefox when I use 'Help/About Firefox' to check.

If anyone knows what data I should collect to get this figured out I'd appreciate it.

Thanks

Asked by Tallbek 1 year ago

Answered by Tallbek 1 year ago