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  • Archived

JPEG photos will not save onto my computer

Please help! Just recently Firefox will not allow me to save jpeg photos from online to my computer. It saves as a weird HTML file that cannot be used. It's sooo frustrat… (read more)

Please help! Just recently Firefox will not allow me to save jpeg photos from online to my computer. It saves as a weird HTML file that cannot be used. It's sooo frustrating!!

Asked by Lindsey 6 months ago

Last reply by cor-el 3 weeks ago

  • Archived

Keyboard text replacements in Firefox (Mac OS)?

I use keyboard text replacements on Mac OS (under System Preferences/Keyboard/Text) and they are present in Safari and Chrome forms. For instance, typing a message in GMa… (read more)

I use keyboard text replacements on Mac OS (under System Preferences/Keyboard/Text) and they are present in Safari and Chrome forms. For instance, typing a message in GMail I can type 'sig' to be replaced by 'NAME' . Can't do it in FireFox. Is there a way?

Asked by adias 6 months ago

Last reply by cor-el 1 month ago

  • Archived

add self-signed certificate to trusted certificates

There is a site which uses self-signed certificate which i have to visit everyday but since the certificate it uses is untrusted i am unable to connect to it without expe… (read more)

There is a site which uses self-signed certificate which i have to visit everyday but since the certificate it uses is untrusted i am unable to connect to it without experiencing some difficulties. How can i get rid of the untrusted certificate error

Asked by andrey.a23 6 months ago

Last reply by smarty 3 months ago

  • Archived

Display problems: italic y and x

I am experiencing puzzling display problems with pages involving lowercase italic “y” and “x”; Lowercase y’s are dropped from displayed text and the space is closed up. … (read more)

I am experiencing puzzling display problems with pages involving lowercase italic “y” and “x”; Lowercase y’s are dropped from displayed text and the space is closed up. The word “type” becomes “the” for example. Lowercase x’s displays as open quotation marks. This seems to happen regardless of the called for font, but only in italics.

The pages where I am seeing this problem display properly in Safari. Running Firefox 70.0.1 (64 bit) on a MacBook Pro, 13 inch, 2018, running Mojave 10.14.6

Asked by dhills1 6 months ago

Last reply by jeremyfox1 4 months ago

  • Archived

Cookies and Website-Data Permissions

I need to allow some websites to store cookies, all other cookies are getting deleted every time I close FireFox. There is a dialogue "Cookies and Website-Data"-->"Per… (read more)

I need to allow some websites to store cookies, all other cookies are getting deleted every time I close FireFox. There is a dialogue "Cookies and Website-Data"-->"Permissions" that lets me whitelist specific websites. Cookies of these websites should be excepted from the deletion when closing FireFox.

The problem is that everytime I close firefox the whitelisted websites disappear... I had this problem already with Version 69, its still there in 70...

Thanks in advance for any hints...

Martin

Asked by martin.m.mayer 7 months ago

Last reply by gungunanaraho 4 months ago

Credentials no more synced with Firefox Sync

Hi, I have Firefox 68 (andoid) registered to Firefox Sync with all my credentials. Now I installed on linux Firefox 70, enabled sync for my account but credentials are no… (read more)

Hi, I have Firefox 68 (andoid) registered to Firefox Sync with all my credentials. Now I installed on linux Firefox 70, enabled sync for my account but credentials are no more synced. I think it is an issue due to a old Firefox account, created when there were no Firefox Lockwise.

I followed the migration guide but probably I was not able to understand the procedure: I

  • disconnected sync on all my browsers
  • sign in again from my android device with sync using the same email (I've read that is possible)

Help please!

PS: I tried to install Firefox Lockwise but credentials are empty for my account, despite I forced manually sync from my android.

Asked by davide.moro 5 months ago

Last reply by Firefox no t1g3r 5 months ago

  • Archived

Everytime I open Firefox, none of my bookmarks, passwords, or history are saved. How do I change this?

I recently had to wipe my MacBook Air clean thus prompting me to download Firefox - version 70.01 (64-bit). I set up all of my work websites, history, passwords, emails,… (read more)

I recently had to wipe my MacBook Air clean thus prompting me to download Firefox - version 70.01 (64-bit). I set up all of my work websites, history, passwords, emails, etc., but every time I close the browser and try to open it again, nothing is saved. I've tried several times and I am at a loss. Yes, I have created a Firefox account, and even this won't leave me logged in if I close the browser. I have to start over every time. Any advice?

Asked by lsrimkus 6 months ago

Last reply by rfkelly 5 months ago

how do i recover logins and passwords from before lockwise

after lockwise, i cant find all of my logins and passwords, i am screwed if i cant find tham, as i had completely trusted firefox. how do i get them back, or read the .j… (read more)

after lockwise, i cant find all of my logins and passwords, i am screwed if i cant find tham, as i had completely trusted firefox. how do i get them back, or read the .json files so that i can write them all down. please help me.

Asked by Novaln 5 months ago

Last reply by FredMcD 5 months ago

Firefox browser keeps crashing with error messages

Repeatedly crashes when trying to view different sites - Youtube, hotmail etc. Same thing happens in safe mode, clear history etc. Multiple crash error codes as display… (read more)

Repeatedly crashes when trying to view different sites - Youtube, hotmail etc. Same thing happens in safe mode, clear history etc. Multiple crash error codes as displayed on attached file

Asked by aditi.nikunj 5 months ago

Last reply by cor-el 5 months ago

Trying to increase volume with the standard WIN hotkey (fn+f12) causes tab to go back one page

When I'm in Firefox watching videos on Youtube or listening Soundcloud and trying to increase volume with the standard shortkey (fn+f12) on my Asus Zenbook, this causes t… (read more)

When I'm in Firefox watching videos on Youtube or listening Soundcloud and trying to increase volume with the standard shortkey (fn+f12) on my Asus Zenbook, this causes tab to go back one page. However I noticed this happens right at the moment when I'm pressing the combination, so if I'm pushing the buttons continiously it happens only once. Seems, that I have no such a problem in other apps. Firefox is up to date ( ver 70.0.1 on Dec 1st 2019). Laptop model UX410UAR, running Win 10. I also have Autohotkey running in the background to hold absent numpad keys. However turning it off doesn't change the behaviour. Any advise, please?

Asked by pestalozzisberg 5 months ago

Last reply by xt1zer 5 months ago

  • Archived

location.assign('') not same as location.assign('/')

location.assign('/') takes me to home page of site location.assign() does nothing (MS edge goes to home page) Not sure which is right, but would like consistency between… (read more)

location.assign('/') takes me to home page of site location.assign() does nothing (MS edge goes to home page) Not sure which is right, but would like consistency between browsers, for now using location.assign('/')

Asked by Col_Boogie 6 months ago

Last reply by jscher2000 6 months ago

  • Archived

Setting up Firefox on new computer; doesn't see new IP address

I am switching to Windows 10 on a new laptop. I downloaded Firefox. Trying to log in using my original email address and password that I use on my old computer for Firefo… (read more)

I am switching to Windows 10 on a new laptop. I downloaded Firefox. Trying to log in using my original email address and password that I use on my old computer for Firefox. Doesn't accept password. When I try to change password email indicates the message is coming from the IP address of my old laptop..... which it isn't.... not sure how to fix this. I cannot log in on my new laptop because of the password. I am sending this from my old laptop simply because I can't log in to help on the new one.

Asked by nikkei46 6 months ago

Last reply by Senali Madawala 6 months ago

  • Archived

Firefox did an update, and now my scanner won't work

Firefox updated, and now when I try to open my HP Deskjet scanner, I get "Retrieving info from device' for a moment, and then that disappears, and scanner doesn't open. … (read more)

Firefox updated, and now when I try to open my HP Deskjet scanner, I get "Retrieving info from device' for a moment, and then that disappears, and scanner doesn't open. Prints OK, and makes copies OK, but scanning for e-mail attachments doesn't open.

Asked by aardbooks2 6 months ago

Last reply by the-edmeister 6 months ago

  • Archived

Firefox crashes

firefox crashes all the time ,especially facebook,i thought it was my video card ,so i went out and bought a new video card,it still crashes,i have uninstalled firefox an… (read more)

firefox crashes all the time ,especially facebook,i thought it was my video card ,so i went out and bought a new video card,it still crashes,i have uninstalled firefox and reinstalled firefox ,i have disabled all addons ,i have disabled hardware acceleration,i have no problems with any other browser but firefox,here are a list of my Submitted Crash Reports

Report ID 	Date Submitted
bp-16b09feb-b3ff-491d-a4df-589610191101	10/31/2019 8:42 PM
bp-05d3f1d6-6544-42b6-8a93-4b7d90191101	10/31/2019 8:42 PM
bp-3d49258d-8329-43bc-b12b-ec6060191101	10/31/2019 8:42 PM
bp-a9bb5b83-0156-4889-8ade-5654a0191101	10/31/2019 8:42 PM
bp-8d65c347-e7da-428c-a0a1-cc73a0191101	10/31/2019 8:42 PM
bp-e997aad8-83fb-463b-95c2-5d09f0191101	10/31/2019 8:42 PM
bp-9dea9c85-c7af-4768-9f07-7d73c0191101	10/31/2019 8:42 PM
bp-4defdd9c-4769-4095-88cc-9dd480191101	10/31/2019 8:42 PM
bp-68a02a5e-a616-4078-a809-38c1b0191101	10/31/2019 8:42 PM
bp-38ce48a5-163f-498b-9e1f-9ffe10191101	10/31/2019 8:42 PM
bp-1adbe766-36f5-4ae4-b136-52caf0191101	10/31/2019 8:42 PM
bp-b612586e-5401-4df6-a224-ed9680191101	10/31/2019 8:42 PM
bp-0ddc7b93-38a3-4eb1-ad63-2b3cd0191101	10/31/2019 8:42 PM
bp-cb27a289-b363-4332-9990-3b2d70191101	10/31/2019 8:42 PM
bp-700f5711-8fa4-48bf-bb16-9ded00191101	10/31/2019 8:42 PM
bp-2f24687f-30f8-4030-a5a4-840ca0191101	10/31/2019 8:42 PM
bp-61276529-8670-4204-a560-deffa0191101	10/31/2019 8:42 PM
bp-721dc18c-d7e9-4aba-bc59-27afb0191101	10/31/2019 8:42 PM
bp-32bfe253-09aa-4429-ad20-74bfb0191101	10/31/2019 8:42 PM
bp-6c1f3094-a02f-4367-92df-bf2e70191101	10/31/2019 8:42 PM
bp-4af7a733-6dbf-4169-ae1d-798cf0191101	10/31/2019 8:42 PM
bp-52d07d13-1be0-47a0-a55b-6a9450191101	10/31/2019 8:42 PM
bp-6308e35e-ab2e-4d33-adc0-953480191101	10/31/2019 8:42 PM
bp-ae7ff966-bec2-48ce-82ed-f41740191101	10/31/2019 8:42 PM
bp-8674aa59-6cb7-4ba3-a875-37d420191101	10/31/2019 8:42 PM
bp-748820ce-efd8-4248-9381-8d0dc0191101	10/31/2019 8:42 PM
bp-bddee557-64ef-43aa-80cf-067860191101	10/31/2019 8:42 PM
bp-f087b130-bf32-4ac6-9b84-b18ee0191101	10/31/2019 8:42 PM
bp-115461f8-bfa5-4acf-86af-e46220191101	10/31/2019 8:42 PM
bp-96539755-a955-47f7-843d-e1e270191101	10/31/2019 8:42 PM
bp-7c01cedd-8a78-4199-91d1-f2e160191101	10/31/2019 8:42 PM
bp-0d7b38ed-ac3a-4823-a207-771360191101	10/31/2019 8:42 PM
bp-91c7fce1-12e9-4e9d-810c-136920191101	10/31/2019 8:42 PM
bp-0eeb5a35-3fd7-4836-8e4f-2066b0191101	10/31/2019 8:42 PM
bp-083c2749-38b9-4962-8bdc-c8ee30191101	10/31/2019 8:42 PM
bp-f807eb85-ebe7-4d7f-9394-afc2d0191101	10/31/2019 8:42 PM
bp-b6898d39-78c7-4508-8be7-1bc840191101	10/31/2019 8:42 PM
bp-17db0d06-6748-451d-911c-6eaab0191101	10/31/2019 8:42 PM
bp-663087ab-ceaa-4d24-85e8-949150191101	10/31/2019 8:42 PM
bp-3b21bd64-701b-4527-8656-1307c0191101	10/31/2019 8:42 PM
bp-1a4a042f-4748-45a0-8c89-e65ae0191101	10/31/2019 8:42 PM
bp-9333a76b-b030-4e2d-9cfe-d7c510191101	10/31/2019 8:42 PM
bp-307473ec-c3e5-4589-b03a-6ac330191101	10/31/2019 8:42 PM
bp-fcb26957-4e74-4f0b-82bd-cb1560191101	10/31/2019 8:42 PM
bp-803163b1-3c52-4e4e-b167-e27860191101	10/31/2019 8:42 PM
bp-45006af9-b3b3-4614-a89a-d7fb50191101	10/31/2019 8:42 PM
bp-26a68211-9a29-45f7-bbae-112d10191101	10/31/2019 8:42 PM
bp-c4802a8d-6106-4bd5-b78f-177960191101	10/31/2019 8:42 PM
bp-5ff6f14c-3d2c-4394-852b-bcf9a0191101	10/31/2019 8:29 PM
bp-5841110f-b418-4ad0-b40b-2f8830191030	10/30/2019 6:30 PM
bp-0c306469-f273-40f6-bedc-947110191020	10/20/2019 1:03 PM
bp-e92d23f7-484d-4924-bdb8-2e2f70191101	11/1/2019 12:02 PM

Asked by dennis215 6 months ago

Last reply by Senali Madawala 6 months ago

  • Archived

Notifications not working

Since updating to Firefox 70.0 my desktop notifications aren't working on Windows 7 PC. I used to get a notification near the Windows taskbar when I received an email or … (read more)

Since updating to Firefox 70.0 my desktop notifications aren't working on Windows 7 PC. I used to get a notification near the Windows taskbar when I received an email or a facebook event. I've checked in Firefox options and they are definitely enabled. I've also checked on the permissions for the individual sites and notifications are definitely set to Allow. I've tried clearing the cache/cookies/data completely. I've also tried disabling notifications and then re-enabling them

Asked by DavidM 7 months ago

Last reply by McCoy 6 months ago