Showing questions tagged: Show all questions
  • Archived

every time firefox updates, my saved logins, passwords and settings are gone. I must uninstall and reinstall to retrieve

For months now, every time Firefox updates, my saved settings, logins and passwords are gone. I have to uninstall and reinstall Firefox to retrieve them. WHY does this k… (read more)

For months now, every time Firefox updates, my saved settings, logins and passwords are gone. I have to uninstall and reinstall Firefox to retrieve them. WHY does this keep happening? Please respond as this is extremely annoying and frustrating.

Asked by Sherrie 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Previous fix to eliminate unwanted question marks no longer works.

The solution below no longer works. My current version of Firefox is 64.0.2 When did this problem start for you? On Mac, Firefox 56 ratcheted up the security sandbox, lim… (read more)

The solution below no longer works. My current version of Firefox is 64.0.2

When did this problem start for you?

On Mac, Firefox 56 ratcheted up the security sandbox, limiting which files pages can use on your system. This apparently prevents Firefox from using font files in a "suitcase" or "Adobe Type 1" format. The developers are aware of this and some fixes were made in Firefox 57, but they might have missed some font types or unexpected font file locations.

To see whether this is the problem, and as a temporary workaround, you can reduce the sandbox security level back to what it was in Firefox 52-55 as follows:

(1) In a new tab, type or paste about:config in the address bar and press Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste sand and pause while the list is filtered

(3) Double-click the security.sandbox.content.level preference and change the value from 3 to 1 and click OK

That change won't take effect until the next time you quit and restart Firefox

Asked by robkuhnjr 1 year ago

Last reply by Franknca 1 year ago

  • Archived

Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (read more)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can't close single pop-up window virus?

I ran into an issue with a pop-up window that didn't want to close, and a simple google search provided the answer of abandon all open tabs and start from scratch... That… (read more)

I ran into an issue with a pop-up window that didn't want to close, and a simple google search provided the answer of abandon all open tabs and start from scratch... That's not particularly an idea I fancy!

I actually discovered a very simple solution, but I can't post it anywhere because all of the posts are archived!

The malicious pop-up was opening another window, to supposedly enter access credentials. This was keeping me from being able to close the window, and when I closed this alternate window, it would pop right back before I could do anything else. A light bulb forms!

I disabled my computers wireless connection, via the network and internet settings, and the pop-up was no longer able to restore the access credentials window. Close the malicious pop-up, and restore internet connection!

I would like to share this work-around with others that may have a similar issue, but can't find any open posts about it. Can a Mod help me out with this task?

Asked by SaltyFinn 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Forced updates is absolutely lame

Background: Was forced to upgrade to version 65 which broke the tabs on bottom setting. Tried to install a ESR version but it kept crashing. Went back to version 64 whi… (read more)

Background:

Was forced to upgrade to version 65 which broke the tabs on bottom setting. Tried to install a ESR version but it kept crashing. Went back to version 64 which was immediately forced to upgrade to the broken version again (which I didn't allow).

The problem is this. The people who have implemented this forced upgrade feature are probably using Windows 10 (forced updating) and are used to being treated like second class citizens by Microsoft. Forced upgrading is completely inappropriate. I've used browsers since Netscape, all of the Firefox versions, rarely use any other browser. Never had a problem except with your forced updates.

Lucky for me I found the registry fix for admins to disable updates. Reasonably inconvenient but a hell of a lot better than putting up with forced updates that break the browser.

Question:

How about bringing back the choice to upgrade. How about, at least giving two reminders to upgrade and then disabling the messaging. This messaging is extremely disrespectful - i.e. we are going to keep on annoying you until you upgrade (to a broken system).

Asked by NormmroN 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Restoring Bookmarks after refreshing Firefox

I had to refresh Firefox because it was getting slow but I am unable to restore my bookmarks. I tried this but it didn't work: 1.Open your profile folder: Click the men… (read more)

I had to refresh Firefox because it was getting slow but I am unable to restore my bookmarks. I tried this but it didn't work: 1.Open your profile folder: Click the menu button , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. o Under the Application Basics section, click on Open Folder. Your profile folder will open. Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox. 2. Click the Firefox menu , then click Exit. 3. Right-click on a file you want to copy and choose Copy. 4. Open the new Firefox profile folder. 5. Right-click inside the profile folder and choose Paste.

Asked by Caden 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Popup windows open on primary monitor

I know this has been asked in the past, but I'm wondering if there has been any work done to try and resolve... I use a dual screen PC and a website that brings up a popu… (read more)

I know this has been asked in the past, but I'm wondering if there has been any work done to try and resolve...

I use a dual screen PC and a website that brings up a popup window to confirm an action and it always opens the popup on the primary monitor, even though my main Firefox window is open on my second screen. I've tested this on multiple PCs.

This is using Windows 10 (latest updates) with the latest Firefox.

Asked by mjruk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

addons gone

All of my addons are gone. I don't recall deleting ALL of them. I didn't change anything. It's all just gone. I have a synced account. I went and looked at my other comp… (read more)

All of my addons are gone. I don't recall deleting ALL of them. I didn't change anything. It's all just gone. I have a synced account. I went and looked at my other computer and after firefox updated it started removing all my addons and it is a Windows machine. My main machine is a mac. How do I get them back.

Asked by geekmechanic 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Question: How can I get involved with Mozilla to make an official Apple TV version of Firefox a reality? (January 27, 2019)

I'd love to use Firefox on an Apple TV, even if it has to be the fifth generation 4K Apple TV or newer, since it'll certainly work very well with all the apps I use on my… (read more)

I'd love to use Firefox on an Apple TV, even if it has to be the fifth generation 4K Apple TV or newer, since it'll certainly work very well with all the apps I use on my black 64 GB iPhone 6s Plus, and maybe an Apple Watch this Christmas of 2019. If Mozilla can make it work on Amazon Fire TV and Amazon Echo, I'm sure they can make it work on Apple TV in addition to those two Amazon devices! One of the many reasons Firefox is my much preferred web browser is that it has the most compatibility and interoperability across operating systems out there, and I'm sure it can work on more!

Asked by Thomas James "Tom" Seymour 1 year ago

Last reply by James 1 year ago

  • Archived

My left shift key doesn't work, but only in FF

On my Lenovo laptop, the left shift key doesn't work within Firefox. Both shift keys work in other browsers, other programs, etc. The right shift key works within Firef… (read more)

On my Lenovo laptop, the left shift key doesn't work within Firefox.

Both shift keys work in other browsers, other programs, etc. The right shift key works within Firefox. When I try to use the left shift key together with another key, nothing happens. For example, a capital H just won't appear and if I type "Hi" it appears as just "i". When I plug in an external keyboard, both the right and left shift keys DO work

What I've tried so far: - Uninstalled and reinstalled FF - Tried FF in safe mode - Uninstalled and reinstalled the keyboard from Device Manager in Windows - Restarted laptop

None of this works! Would appreciate suggestions.

Asked by lkaras 1 year ago

Last reply by McCoy 1 year ago

  • Archived

firefox not keeping book marks

I can click on "bookmark this page" and it appears to work but it doesn't show up. I followed the steps (1 & 2) here: http://mzl.la/1xKrDRg to no avail. I also not… (read more)

I can click on "bookmark this page" and it appears to work but it doesn't show up. I followed the steps (1 & 2) here: http://mzl.la/1xKrDRg to no avail. I also noticed that i can't get autofill to work in the url bar.

Asked by NorthernLady 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

website loading problem

With Firefox I can open the Acronis home page (https://www.acronis.com/en-gb/) But on selecting the Account page (https://account.acronis.com/#/) the page opens with no … (read more)

With Firefox I can open the Acronis home page (https://www.acronis.com/en-gb/) But on selecting the Account page (https://account.acronis.com/#/) the page opens with no content/blank. What is the difference between these two pages re loading? What might cause this problem? Win10 - 64bit

Asked by CloudCatcher 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Tried to fix Firefox crashes, lost all my bookmarks + FF app support folder

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all… (read more)

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.

Asked by Mikow 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program: “

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program: “Thunderbird… (read more)

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program:

“Thunderbird (or Firefox) is already running but is not responding. The old Thunderbird process must be closed to open a new window.”

I also get “Thunderbird (or Firefoc) cannot be loaded. The profile may be missing or inaccessible.” I used control panel and uninstalled both programs. I also deleted the previous downloads of the program. I rebooted and went to the web site and downloaded the installation program and installed it. I keep getting the same response. Any help?

Asked by grantR 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Insecure Connections

Ubuntu 18.04 There is a proxy. No any antivirus software installed. On some sites there is warning: Your connection is not secure. If i pressed "Advanced". The certifica… (read more)

Ubuntu 18.04 There is a proxy. No any antivirus software installed.

On some sites there is warning: Your connection is not secure. If i pressed "Advanced". The certificate is not trusted because the issuer certificate is unknown. After that, i choose "Add Exception" and "Get certificate". After receiving certificate, i get

the site provides valid, verified identification".

So I can close "Add Exception" window and refresh the page. All works fine.

Another way if HSTS used. There is not chance to "Add Exception". But sometimes i just need to reload page. Or another page with the same domen load successfully.

What i tried todo:

updates certificates: sudo dpkg-reconfigure ca-certificates

remove cert file of firefox: ~/.mozilla/firefox/qrpsqrx2.default/cert9.db.

It seems to be usefull, but not a long time. So: problem still exist.

Asked by samanovis 1 year ago

Last reply by guigs 1 year ago

  • Archived

Why won't FF 64.0.2 open my account view in BoA website?

When I login to BoA site in FF 64.0.2 and click on my account view I get a blank white page. I didn't have any issue viewing my bank account before the last FF update and… (read more)

When I login to BoA site in FF 64.0.2 and click on my account view I get a blank white page. I didn't have any issue viewing my bank account before the last FF update and my account view works fine in Chrome, Edge and IE. FF 64.0.2 has also been crashing on certain sites, but most notably on some Amazon pages. is this a bug with the latest FF version?

Asked by genuinegemini 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

On Linux, the save/open dialog is unresponsive and takes a while to allow me to select between open/save.

I'm not talking about the "Ok" button delay, which is fine. But the whole save/open dialog starts unresponsive, and I cannot choose between save or open the download file… (read more)

I'm not talking about the "Ok" button delay, which is fine.

But the whole save/open dialog starts unresponsive, and I cannot choose between save or open the download file for a while. Once I click save or open, it gets unresponsive again and I have to wait a few seconds to move on. It's a pain.

Asked by gersonjferreira 1 year ago

Last reply by jscher2000 1 year ago