Firefox Support Forum

I am using Firefox quantum version 72.0.2 (64-bits), my browser frequently crashes but on page about:crashes not existed any reports. I try full uninstall Firefox (with deleting Firefox folder in Program Files and User profile. My computer is working correctly (Another browsers such Chrome, Opera, Cyberfox and even 32-bits version of Firefox Quantum are working correctly). Previous version Firefox (before Quantum) also is working correctly, but after automatic updates to Quantum problem returned. I uninstalled and reinstalled Flash Player, but this didn't help. I like Firefox and dosn't want use another browser. Help me repair it.

I have restarted FireFox 52 ESR in safe mode the problem continues. Nothing happens when I click on the store location drop down arrow. Hardware acceleration is also off. No plugins running and cache has been cleaned. No functionality when clicking on the down arrow.

I want to type a url in location bar and go to the page. Instead Fireox is making every singe url a search. What's worse is that it recently started making NEW urls a search IN THE CURRENT PAGE. I want to GO TO THE PAGE I TYPED IN!

I have gone through about:config and disabled everything I could recognize as making location bar text into searches or suggestions, but I have missed something. I just want to type htps://eu75.hostblast.net:2083 into the location bar and go to the page. I don't want to search the current website for it and I don't need a search engine. I ALREADY kNOW WHAT THE PAGE URL IS!

is there some way I can just use the location bar the way it was intended to be used?

Things started with OCR urls. Everything had been working a few weeks ago, but now suddenly Firefox couldn't handle ocr addresses. They would direct me to a page that says: "The address wasn’t understood."

Simple solution for a Debian Linux user, just install ocr-url. I did this and ocr links work perfect, but now I'm getting the same error with javascript:void(0) links. That was quite unexpected. Perhaps I should have done some more investigating before installing ocr-url. Something else may have been wrong and the simple solution may have just covered it up, since that had been working before as well. The ocr links just didn't really raise a red flag as i hadn't tried to use one in a while, but I know javascript:void(0) links were working yesterday.

So now I can't use links in my Amazon account, or any other javascript:void(0) links. I can open Chrome, but it's just ugly and a pain to use on my Debian system. I would really like to get full functionality on Firefox back if anyone can help. Thanks.

In about:config I have the following: services.sync.prefs.sync.javascript.enabled;true javascript.enabled;true network.protocol-handler.external.javascript;true

I have tried in safe mode with same result. What should I look at next?

I have been using Mozilla Firefox as my browser but when I try to open a downloaded file from Firefox labelled as a .XUL extension the file will not open. I am using a HP Probook laptop (HP 6450b) with a Vista business OS. I also cannot open XPS files. I hope you can help.

My current version of Firefox is ESR 52.7.3 (32 bit), which works satisfactorily, and it updates automatically. However, Copyfish does not work with it, and I seem to recall reading somewhere that Copyfish is designed to work with Firefox 55 and later. Whenever I attempt to update Firefox, I am offered the ESR version. How do I go about installing the latest non-ESR version of Firefox?

Firefox was fine until, one day... crashes on startup, even in safe mode. Tried uninstalling and reinstalling - same problem. I'm told no changes were pushed out at that time.

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4531 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.7.0,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:1.10,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 3520704512 AvailablePhysicalMemory: 1745371136 AvailableVirtualMemory: 3707920384 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 54329344 BreakpadReserveSize: 67108864 BuildID: 20180307131617 CPUMicrocodeVersion: 0x21 CrashTime: 1523595638 DOMIPCEnabled: 1 E10SCohort: test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1522014586 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222717aa, AdapterDriverVersion: 20.19.15.4531 FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 23 StartupCrash: 1 StartupTime: 1523595636 SystemMemoryUsePercentage: 78 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20180307131617","version":"52.7.0","vendor":"Mozilla","platformVersion":"52.7.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7872,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2295,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-AU","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":2125,"installYear":2017},"hdd":{"profile":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"},"binary":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"},"system":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"222717aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4531","driverDate":"9-29-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":48,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 18130214912 TotalPhysicalMemory: 8254652416 TotalVirtualMemory: 4294836224 URL: UptimeTS: 2.910250234 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 52.7.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I wish I had never installed new FF slow buffering locking up crashing ! Old one never did all that C R A P What on earth have you done ? I used to love OLD FF. Having to resort to Chrome not sunk to Bing or Yahoo yet But honestly and sorry but NEW firfox is utter C R A P! I cannot tell you how disappointed one is !

sir mere ko mere laptop me mozilla 42 version chahiye wo mene download ker k install bhi ker liya but firfox automatic update ho REHA HAI AB MOZILLA UPDATE NA HO ISKE LIYE KYA KARU...?

Within the last week we have not been able to open our email up "online". We can open it up but always have to switch to the Standard Html Version. This always opens our email offline. Working offline will not allow us to send emails. We have been able to open it up online in Chrome but our choice of search engines is Firefox.

I had a theme I was using for years and years. But there was one problem: The "new tab" plus sign was missing. After much work I could get it on the extreme left of the page or the extreme right, but not after the last tab like it should be. So that's when I made the fatal mistake of restoring the default settings.... yes, I fixed the plus thing, but now my theme did not work. In fact NONE of them work except the space theme and the default.

And worse, when I click on "get more themes" all the theme previews are missing. When I click on the preview button it only changes the color of the bars, but not the imagery. :-(

Very sad day. I really miss my themes.

Hi, My computer is Windows Vista. I have installed Firefox as my internet browser. And I like it. I know that Firefox will not support Windows Vista some time in May or in June. My question is: How can I save a Firefox Setup download that works with my OS now in a backup device for future use when Firefox Setup is not available to download because my OS is not supported, and in case the Firefox browser in my computer is accidentally deleted? My family members have deleted it twice accidentally in the past. . . . And then, what do I have to do to install it from the backup device? Please give me some advice about what I should do. I have very little knowledge about computer. Thanks, Gemston

Firefox always open in private browsing mode, that is, in Options/Privacy/History, "Never remember history" is the only option offered; Firefox ESR 52.7.3 is not in private browsing mode. I'm not afraid to go into about:config - I looked there for something to adjust but couldn't find anything I was certain was the setting. I'm unable to visit sites that lock out private browsers. Thanks in advance for help!

Hello, Until recently my Firefox had always happily run in 'tabless' mode, which I very much prefer. However, on advice from TalkTalk after some slow internet issues, yesterday I refreshed Firefox and can't get rid of the awful tab bar. I found a 'chrome' profile folder routine which can hide it, but the browser is still tab-based, causing problems with deleting multiple tabs because I can't select them indivdually. I've got around this by making the tab bar 10 px high so I can just about see the tabs with the least vertical space lost, but it's a very unhappy compromise... I don't know what version of Firefox I was using before the refresh, but it was updating fine; now I'm on v52.7.3 Your thoughts will be most welcome. Thanks.

When I go to this website:

https://www.homebrewersassociation.org

I immediately get transferred to this website:

https://www.craftbeer.com/

Why? I don't want to go there. Thanks for your help.