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  • Archived

"Please enter the master password for the Software Security Device" is popping-up everytime I open the browser after installing Firefox 34.0.5?

After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open th… (read more)

After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open the browser. I don't know what has changed in my settings after updating Firefox to cause this to happen. Can you advise me how to get this to stop?

Asked by troobie 5 years ago

Last reply by Eugene_Treeclimbing 5 years ago

  • Archived

I don't want Yahoo Weather,but do prefer Yahoo Toolbar and my.yahoo homepage. How do I get rid of Yahoo Weather?

I prefer Mozilla Firefox Desktop Weather because they eliminated all of the same version everywhere else. I did not ask for Yahoo Weather, it just appeared and is not o… (read more)

I prefer Mozilla Firefox Desktop Weather because they eliminated all of the same version everywhere else. I did not ask for Yahoo Weather, it just appeared and is not on the desktop. I want a desktop version but ca not find a way to eliminate Yahoo weather. I have used Firefox's version before without trouble. PLEASE HELP!

Asked by Sissie22 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox crashes

Hi, Firefox crashes about 4 times a day. Here are the crash details: AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06221028 AdapterVendorI… (read more)

Hi, Firefox crashes about 4 times a day. Here are the crash details: AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06221028 AdapterVendorID: 0x8086 Add-ons: showpassword%40pratikpoddar:1.7,%7B2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0%7D:1.2.7.0,service%40touchpdf.com:1.17,SkipScreen%40SkipScreen:0.7.2,%7B5F590AA2-1221-4113-A6F4-A4BB62414FAC%7D:0.45.8.20130519.3,%7B6e84150a-d526-41f1-a480-a67d3fed910d%7D:1.5.6,%7BF8A55C97-3DB6-4961-A81D-0DE0080E53CB%7D:1.0.7,%7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B9EB34849-81D3-4841-939D-666D522B889A%7D:1.5.7.158,LogMeInClient%40logmein.com:1.0.0.1091,ClassicThemeRestorer%40ArisT2Noia4dev:1.2.6.1,%7B0545b830-f0aa-4d7e-8820-50a4629a56fe%7D:25.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0,officelaunch%40microsoft.com:1.0,%7B7affbfae-c4e2-4915-8c0f-00fa3ec610a1%7D:5.74.1.10244,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.3.16540.9015 AvailablePageFile: 6247395328 AvailablePhysicalMemory: 925745152 AvailableVirtualMemory: 155414528 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 82182144 BreakpadReserveSize: 41943040 BuildID: 20141125180439 CrashTime: 1418074426 EMCheckCompatibility: true Email: alan.segal@segallawoffice.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1417620982 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 06221028, AdapterDriverVersion: 10.18.10.3412 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ OOMAllocationSize: 12288 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10005 StartupTime: 1418064779 SystemMemoryUsePercentage: 89 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17003790336 TotalPhysicalMemory: 8502849536 TotalVirtualMemory: 4294836224 URL: http://www.boston.com/ Vendor: Mozilla Version: 34.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Please help. Alan

Asked by alansegal 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

cannot view PDF of phone bill

Since the latest update I am getting really frustrated with the security, it is a pain all i want to do is view my phone bill - it is a PDF from my account on Virginmobil… (read more)

Since the latest update I am getting really frustrated with the security, it is a pain all i want to do is view my phone bill - it is a PDF from my account on Virginmobile, the Mozilla help discussion is a circular message with no solution. I have made the updates automatic I have installed a PDF viewer, I have tried restart and all NO luck and I am now out of time..... I have to just not use Firefox as my browser to get the bill and if this is the same for my other accounts I will have to make another browser the defalt :( !

Asked by PhilPoz 5 years ago

Last reply by jayelbe 5 years ago

  • Archived

How do I get the old search toolbar back?

Yesterday, I'm assuming Firefox updated without asking or telling me, and now the way that my search toolbar functions is totally different. I don't like it. I want to … (read more)

Yesterday, I'm assuming Firefox updated without asking or telling me, and now the way that my search toolbar functions is totally different. I don't like it. I want to be able to use the old search bar, where you can click the arrow by the magnifying glass logo to chose from a very simple list of search engines to set the search bar to. I don't want to pick one default and then chose a different one every time I want to use a different one. Sometimes I need to look a lot of things in a row up on Wikipedia, and it's a lot easier to just set the search bar to Wikipedia once and continue searching there, without having to go into preferences and change my default, or without having to chose Wikipedia every single time I search. This is ridiculous, the search bar wasn't broken, and I don't see any reason why I should have to chose between using a crappy inferior version of a very simple straightforward toolbar or going back to the old version and being vulnerable to security threats. I also don't want the top of my screen loaded up with an add-on toolbar. I just want Firefox to function the way it functioned yesterday. Please tell me there is a way to change it back to the way it was yesterday without putting myself at risk.

Asked by shaggytheshaman 5 years ago

Last reply by CambridgeChris 5 years ago

  • Archived

Why hasn't Firefox "Document expired" problem been fixed!

This problem been reported for a long time, and the latest Firefox update didn't cure it. As mentioned in many reports, other browsers do not have this problem. There i… (read more)

This problem been reported for a long time, and the latest Firefox update didn't cure it. As mentioned in many reports, other browsers do not have this problem.

There is no need to consider the details of my browsers and operating systems.

Asked by harbor693 5 years ago

Last reply by Andrew 5 years ago

  • Archived

My pugins are all "up to date" but every time i open a website either i have to manually do "allow and remember" or it is showing the pugin is not up to date.

I tried to reset then i removed caches/cookies but nothing worked. I am having this problem with plugins like Adobe Shockwave Flash and Java(TM) Platform SE 7 U72 . It se… (read more)

I tried to reset then i removed caches/cookies but nothing worked. I am having this problem with plugins like Adobe Shockwave Flash and Java(TM) Platform SE 7 U72 . It seems that Firefox can't remember my settings. That red icon on left side of address bar is really frustrating.

Asked by Sayantabonny 5 years ago

Last reply by gator1808 5 years ago

  • Archived

How can I get quicktime off of firefox browser, quicktime doesn't play nice!

I need to have the Always Ask option engaged when clicking on .mp3 links in my own websites as I use them. I don't want Quicktime on my computer in any way, shape or for… (read more)

I need to have the Always Ask option engaged when clicking on .mp3 links in my own websites as I use them. I don't want Quicktime on my computer in any way, shape or form, as it does not play nice with other software I have on my main system. If I cannot do this with the latest version of Firefox please let me know so I can search for another browser that will me to choose what I would to run. I have already tried to disabled the plugin with absolutely no success and I have changed my options in the Firefox screens to always ask, again with no success. Note the troubleshooting feature of this questionnaire is failing as well.

Asked by slewis3 5 years ago

Last reply by cor-el 5 years ago

  • Archived

SHOCK PLAYER PLUGIN UPDATED BUT PUGLIN PAGE SHOWS NEED TO UPDATE???????

shock player is blocked on mozilla and i downloaded recent version of shock player 16.0.0.235. addons>plugins: need to update message {no change} plugincheck page: sh… (read more)

shock player is blocked on mozilla and i downloaded recent version of shock player 16.0.0.235.

addons>plugins: need to update message {no change}

plugincheck page: shock player is upto date.

and even every website is poping up message of acceptance for shock player........................ ?????

Asked by gandhi.amar2 5 years ago

Last reply by James 5 years ago

  • Archived

How can I change the hotkey assignments for options listed in the context-click (right-click) menu?

How can I change the letter assignments designated to the options that appear in the right-click drop-down menu? I frequently save specific items and inspect elements in… (read more)

How can I change the letter assignments designated to the options that appear in the right-click drop-down menu?


I frequently save specific items and inspect elements in webpages, however currently the key assignment for 'View Page Info' is the letter ' i ', which inconveniently is located out of the reach of my left hand.

Rather than forcing ambidextrous mouse usage to allow my right-hand to rest on the keyboard, if I could be pointed in the right direction for customizing these assignments I would greatly appreciate it. I have been able to disable some of the menu items I don't use with firebug but didn't see/didn't know how to go about customizing this option in about:config or deeper in the program files.

Thanks ahead of time, I'm sure this will be a quick and hopefully easy file/preference name assignment I just need to add, I just couldn't find any forums that had already addressed the request.

Asked by WAMoody 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox uses too much memory

I use Firefox, latest edition 34.0.5 on a desktop and on a portable, both with Windows 7, Professional Edition on the desktop and Home Edition on the portable. Each Windo… (read more)

I use Firefox, latest edition 34.0.5 on a desktop and on a portable, both with Windows 7, Professional Edition on the desktop and Home Edition on the portable. Each Windows is up to date.

When I start Firefox on the portable, Task Manager tells me it uses around 150 mB. Rapidly this increases with each new page opened, to reach 1.5-1.8 GB. Then Firefox slows down, stops responding. I have to shut it off and restart. Then the memory usage is again 150-160 mB.

I do not have this problem on the desktop. The memory usage will increase from 150 mB to never more than 280mB.

Any idea ?

Thanks

Asked by mpbrais 5 years ago

Last reply by cor-el 5 years ago

  • Archived

why can't I connect to paypal.com?

I can't access paypal.com - firefox gives me the following error message: This Connection is Untrusted You have asked Firefox to connect securely to www.paypal.com, but w… (read more)

I can't access paypal.com - firefox gives me the following error message: This Connection is Untrusted

You have asked Firefox to connect securely to www.paypal.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

www.paypal.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)

I like using PayPal - how do I get this to work? I am using a new computer and using Kaspersky Internet Security for the first time.

Asked by lohaar 5 years ago

Last reply by alex_mayorga 5 years ago

  • Archived

Connection Untrusted unless I am logged in as Administrator

I'm running WIndows 8.1, 64-bit with the latest version of Firefox. I installed Firefox a couple of days ago and never had any problems. I logged into the Admin account y… (read more)

I'm running WIndows 8.1, 64-bit with the latest version of Firefox. I installed Firefox a couple of days ago and never had any problems. I logged into the Admin account yesterday and had no problems in that account either. Today, I logged back into the original account (not Admin) to set up Sync on that account and it would not allow me to go to that page. It said the connection was untrusted and wouldn't even give me the option to bypass the warning. Google was untrusted also. Just about every site I was trying to access was untrusted. I spent an hour trying every bit of advice I could find online that related to my problem, none worked. My computer time is set correctly and tried FF in safe mode, same thing. I tried uninstalling FF and reinstalling, also tried disabling my firewall, but I couldn't do that unless I was Admin either (just bought this computer a few days ago), so I logged back into the Admin acc't. and gave my original account some Admin privileges. Now, I don't have the problem at all, everything is back to normal.

I would like to be able to use FF as my browser without having to be in an administrator account, is that possible? How can I do that without getting the Connection Untrusted message?

Asked by dalaohio 5 years ago

Last reply by philipp 5 years ago

  • Archived

tabs and windows grayed out

i cant save any tabs and windows the option is completely grayed out what do i do also i cant add trouble shooting info because i keep getting a error saying the addon co… (read more)

i cant save any tabs and windows the option is completely grayed out what do i do also i cant add trouble shooting info because i keep getting a error saying the addon could not be downloaded because of a connection error to support.mozilla.org

Asked by animefan01 5 years ago

Last reply by finitarry 5 years ago

  • Archived

Firefox crashes every time I open Yahoo or Yahoo Mail

I am unable to open Yahoo or Yahoo mail without Firefox spontaneously crashing. I can open Yahoo or Yahoo Mail with Internet Explorer. I have made sure that I have clea… (read more)

I am unable to open Yahoo or Yahoo mail without Firefox spontaneously crashing. I can open Yahoo or Yahoo Mail with Internet Explorer. I have made sure that I have cleared my cookies and cash. I have "RESET" Firefox and I have the current version of Firefox and Adobe Flash. I prefer to use Firefox as I have all of my "favorites" stored here and sync'd with my home computer and smart phone....but if this problem is not resolved shortly, I have no other choice but to switch to Chrome or Internet Explorer.

Asked by rdmoore7 5 years ago

Last reply by philipp 5 years ago