After my laptop crashed the second day of class, I had to send it away for repair for 8-12 weeks. I have had to reset it up from scratch and have set-up Firefox. There is… (read more)
After my laptop crashed the second day of class, I had to send it away for repair for 8-12 weeks. I have had to reset it up from scratch and have set-up Firefox. There is a online college math program that they recommend using Firefox with. In the past I have never had a problem with Adobe anything. The program also requires the newest Adobe Flash Player and Reader. I have repeatedly tried downloading, rebooting and restarting the the downloaded .exe files for both (making sure there is only one version running at a time in the file folder and in task manager background). I have used all possible settings for adobe products permissions to work across all firewall, antivirus, web protection, Mozilla and my computer systemin general, even Internet Explorer (Hate it).
The files download to my downloads file folder through Firefox, however, when I double-click to install them I get the "Do you want to run", "yes", then "Windows smartscreen is unavailable do you want to run anyway, "Yes", then absolutely nothing happens. No wizards, no installing, nothing or I get a "Only one single instance of this file must run." and again nothing. Tried it with nothing open, but the "install" and with the browser open. Neither works. It's usually listed in |Task Manager Background apps, but uses no memory, no CPU, nothing.
I've also tried contacting the school program's IT division (3 hours) nothing, the program itself's IT department (2 hours and they disconnected me) or the best anyone could offer was use another browser. Can't get the only other option, Chrome, to work on my computer at all! I've tried all Mozilla and Adobe support/knowledge bases/zines, etc... I'm just a Joe schmo not a developer or IT person and a 4 finger typist at best. What I am is 2 weeks behind in my online class and ready to pitch the f#$***g thing across the room. I was able to borrow a laptop from a friend until I got mine back, but that isn't an option anymore.
Also tried finding an older version - no luck, All support sites keep telling me to find the Firefox "Adobe Plug-in" and just update from there. I have searched all Mozilla Plug-ins, add-ons, etc... but nothing, just download(s) for non-adobe flash players that the math program won't use. No matter How much I try to get it to.