Firefox Support Forum

I've tried going into Full Screen mode three different ways:

• Clicking the green MacOS button in the upper left of the window
• In the Firefox menu in the upper right, to the right of the Zoom choice I click the full screen icon
• Pressing Command+Shift+F

But whatever way I do it, I still see the tab bar, address bar, and bookmarks toolbar rather than a true full screen. Not sure what I'm doing wrong.

browsing website (reddit or amazon for example), the window scrolls to the top every time I move the mouse. doesn't happen all the time though, and only in Firefox. I've serached the internet and can't find anything related. Please help

I have been asked to "refresh my browser". I look this up on Firefox and there is no simple answer, lots of technical talk, but nothing simple.I know this is a simple task. do I just close Firefox and reopen it?

I have had to migrate many sites to another browser because Firefox won't load them. That is the error that appears.

I want to use Firefox, but am frustrated by the failure of various fix attempts to solve the problem.

Please help.

Lorin Cary

Hi I am a longtime user of your browser. I have version 124.0.2(64 bit) installed on three devices. First thing I do on opening it is to click on "about", which normally updates the browser, before I do any browsing. In the last three weeks, however, it has not updated on any of the three devices, rather, it says "Failed to check for updates". I have tried the workarounds suggested at your Help center, and nothing has worked. What gives, may I ask? Thank you

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Hi there,

I need to be able to use Command-I (for italics) or Command-B (for bold) when using Firefox to write emails and enter information on other websites WITHOUT Firefox opening Page Information or Bookmarks.

This is basic browser functionality! People use browsers to write emails and other online documents, and the hotkey combo for things like Bold and Italics on Macs are Cmd-B and Cmd-I. All such websites I use recognize that as a standard, but Firefox insists on using those same commands for browser features I almost never use and certainly don't need hotkeys for.

All the information I'm finding online on how to fix this is deeply unhelpful and far more complicated than I can handle. Can you please tell me if there is a simple way to stop Firefox from pulling up Page Information and Bookmarks as a result of keyboard commands, or at least for me to change what those commands are so that they don't conflict with industry standard commands for text formatting on the vast majority of websites?

-Nic

Hello support staff. Here are the specifics ...

1. I installed undelete software from easeus.com 2. Uninstalled the above software 3. In Win10 Task manager under the Performance--Resource Monitor--Network option, saw firefox had a session opened with easeus.com

4. Windows defender shows nothing abnormal. 5. Removed all entries for easeus in registry. 6. Unistalled firefox and reinstalled it. 7. Start firefox and go to some site. 8. Firefox again has a open session with easeus.com in the Task manager.

9. Installed Chrome. No such session with easeus.com on Chrome under Task manager.

10. Issue at 3. pops up whenever I start firefox AND start browsing a site.

Help.

On: HP OMEN Laptop Processor 12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Edition Windows 11 Home Version 23H2 OS build 22631.3447 124.0.2 Firefox Release, April 2, 2024

Since the 2 APR 2024 FF update, Washington Post articles are not displaying fully. When opened, the article flashes the full version, then only displays the top photo and the first two paragraphs. When opened in EDGE, all articles open fully as expected. This issue is only occurring in FF.

Actions taken: Cleared cache, same result.

Please advise.

Whenever I get a link whether in an email from a verified sender or from using a site like Amazon, clicking on a link always results in "Hmm. We’re having trouble finding that site." This has happened ever since loading the most recent version of Firefox (124.0.2) and it is very, very frustrating. What is causing this? Even in "safe" mode this occurs. Please rectify this situation. I do not want to have to change browsers after more than 20 years with Firefox.

Robert Jonathan Blue

Hi all, I am currently getting a warning message as shown, this website is one only accessible from the local network here and so this error message can be ignored. However i was wondering if there is a way for me to disable the warning message as if clicked on will take us out of this window and we want to stay in this window.

Any help would be greatly appreciated.

Thanks

remove ad blockers even though I already have removed them.

printer is not recognized as being online although my other devices don't have the problem. i use Firefox on all devices

Sometimes the bookmark bar will just be completely empty (see screenshot). Clicking on the bar does nothing, they're not invisible they're actually gone. The bookmarks are still saved on my account, so right-clicking and removing and re-adding the bookmark bar restores them as they were. But I'm having to do this like 2-3 times a day and it's getting really annoying.

I've tried restarted the application and that didn't help. Firefox version: 124.0.2 (64-bit)