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support pages BROKEN

I have the Dark Reader extension, because white screens HURT MY EYES. This is an accessibility issue! ALL of your support pages do not recognize or respond to the dark r… (read more)

I have the Dark Reader extension, because white screens HURT MY EYES. This is an accessibility issue! ALL of your support pages do not recognize or respond to the dark reader extension, and leave the page backgrounds WHITE! I can barely stand to write this! UGH! Thank you for fixing this!

Asked by sentientliquid 4 weeks ago

  • Locked

cannot get browser to update

duplicate of /questions/1443841 thread. I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of u… (read more)

duplicate of /questions/1443841 thread.

I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of updates it says the update fails. I ran it in troubleshooting mode and the problem still exists. I restarted my computer and the problem still exists. I am using a mac running on Monterey. How can I get it to auto update again? (and even though it says failed to check for or install updates, it looks like I do have the latest version of firefox)

Asked by pzioga 1 month ago

Lost Bookmarks

Received an error message Platform version 124.0.2 not compatible min/max version >=124.01.... Solution on Mozilla was to refresh uninstall/ etc. and not remove data;… (read more)

Received an error message Platform version 124.0.2 not compatible min/max version >=124.01.... Solution on Mozilla was to refresh uninstall/ etc. and not remove data; that choice about no removing data didn't come up. now all my bookmarks are gone, and when i tried to restore backup, the latest was oct 2022 and didn't have but a few bookmarks. Can these be pulled from anywhere else?

Asked by cdtcpa 4 weeks ago

How to change the number of tabs scrolling left-right with mouse wheel when number of opened tabs is more

Hi, There are almost 30+ opened tabs in my firefox at any given time. So I scroll over them using muse wheel. But for each notch of mouse wheel scroll, almost 6~7 tabs m… (read more)

Hi,

There are almost 30+ opened tabs in my firefox at any given time. So I scroll over them using muse wheel. But for each notch of mouse wheel scroll, almost 6~7 tabs move left/right.

I would like change this number to 1 tab per notch of mouse wheel scroll.

Is this possible through editing any flags?

Thanks

Asked by td78 1 month ago

Last reply by cor-el 4 weeks ago

Firefox doesn't open links in external apps

I am running Firefox 124.0.1 on Mac OS Sonoma 14.4.1. I set Firefox as my default browser. However, when I have links that should redirect and open in an external appli… (read more)

I am running Firefox 124.0.1 on Mac OS Sonoma 14.4.1.

I set Firefox as my default browser. However, when I have links that should redirect and open in an external application (Apple News, Facebook Messenger, etc.), Firefox does not redirect to these external applications. I have searched the FAQ and the internet but haven't seen an answer to this. As a result I have switched my default browser back to Edge, which functions as expected.

Asked by dfontenot70518 1 month ago

Last reply by dfontenot70518 1 month ago

Account recovery key has not restored bookmarks and saved passwords

My old ssd suffered a fatal capacitor melt down. I have a new one and used my account recovery key when i installed Mozilla. However - NONE of my bookmarks or saved passw… (read more)

My old ssd suffered a fatal capacitor melt down. I have a new one and used my account recovery key when i installed Mozilla. However - NONE of my bookmarks or saved passwords have appeared!!! Previously running Windows 10, which is also running on new ssd. I'm not a fan of 11, resigned to install if it means I recover lost data! What did I do wrong? How can I recover them? Many, MANY thanks in advance!!! Hayley

Asked by Hayley Parks 1 month ago

Last reply by cor-el 1 month ago

firefox cant render some icons and uses hex values instead

the Icons code on github in this file are not correct rendered in Firefox. If I use these icons in my terminal they will get rendered in the terminal. fonts-font-aw… (read more)

the Icons code on github in this file are not correct rendered in Firefox. If I use these icons in my terminal they will get rendered in the terminal.

  • fonts-font-awesome is installed
  • Allow pages to use their own fonts is enabled
  • all addons are disabled
  • security.sandbox.content.level 1
  • gfx.downloadable_fonts.enabled true
  • use hardware acceleration available enable/disable makes no difference
  • Ubuntu 23.10
  • 6.5.0-26-generic
  • Mozilla Firefox 124.0.1

Asked by geht euch n scheiss an 1 month ago

Last reply by cor-el 1 month ago

Dish Anywhere Not Supported?

Just tried to log into DISH Anywhere and received the following error message: "Your browser is not currently supported for streaming Live TV and DVR content with DISH A… (read more)

Just tried to log into DISH Anywhere and received the following error message: "Your browser is not currently supported for streaming Live TV and DVR content with DISH Anywhere. Please use a Chrome or Safari browser to access this content." Is this something that will be fixed? Pushing me towards Chrome . . .

Asked by DavixH 1 month ago

Last reply by DavixH 1 month ago

Missing bookmarks after reset

Hi, I recently reset my Microsoft 11 operating system.The reset said before doing this would I would loose data, but I did anyway, hoping to improve operations. Now years… (read more)

Hi, I recently reset my Microsoft 11 operating system.The reset said before doing this would I would loose data, but I did anyway, hoping to improve operations. Now years worth of bookmarks are gone. Can I get them back? There is an icon on my desktop, "old firefox data" Thanks for your help

Asked by Jonnie le Chat 1 month ago

CPU for Firefox in my Mac is abnormally high

I've installed firefox and weirdly when I use youtube or just browsing the CPU is 250 and it's draining my new mac really quickly. This did not happen before on my previo… (read more)

I've installed firefox and weirdly when I use youtube or just browsing the CPU is 250 and it's draining my new mac really quickly. This did not happen before on my previous mac. Seeking some help and answers, went to Apple genius bar and they've stated is the firefox application that is causing the fast drain of power.

Asked by Angela Zheng 1 month ago

Last reply by zeroknight 1 month ago

Help! Printing Header/Footer Issues?

I'm using the current version of Firefox 124.0.1 (64-bit). I recently noticed that when I print -- there's no webpage title or URL address with date on the bottom even w… (read more)

I'm using the current version of Firefox 124.0.1 (64-bit). I recently noticed that when I print -- there's no webpage title or URL address with date on the bottom even when I have checked and selected print headers/footers before printing. Is this a bug? Can you please help me? Thank you.

Asked by Jade Sparkle 1 month ago

Last reply by zeroknight 1 month ago

firefox deb package weird text

I've followed this tutorial on howto install firefox as deb via apt. After successfull installation the menu font looks really wierd. It looks stretched and the numbers a… (read more)

I've followed this tutorial on howto install firefox as deb via apt. After successfull installation the menu font looks really wierd. It looks stretched and the numbers are not displayed correctly.

The left image shows snap package install and the right image deb package.

Ubuntu 23.10 Firefox beta

Asked by geht euch n scheiss an 1 month ago

Last reply by geht euch n scheiss an 1 month ago

Why does Firefox no longer show "Google Advanced Search" screen?

Why does my Firefox browser no longer show "Google Advanced Search" screen? All of a sudden, I can no longer access the "Google Advanced Search" screen in Firefox. It s… (read more)

Why does my Firefox browser no longer show "Google Advanced Search" screen? All of a sudden, I can no longer access the "Google Advanced Search" screen in Firefox. It shows when I use Microsoft Edge, and Google Chrome, so what is wrong with Firefox that I can no longer access "Google Advanced Search" screen in Firefox. All I get is a window that says "Google in the upper corner, there is a sudden flash of the Advanced Search screen and then it disappears and the window goes blank. This does not happen in any other browser. The issue just started today and there appears to be no way to fix it.

Asked by alanbala 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

Keys do not repeat when held in Gmail

When editing in Gmail, holding a key down does NOT repeat the character or action. e.g. xxxxx when holding down the "x" or deleting multiple characters when holding down … (read more)

When editing in Gmail, holding a key down does NOT repeat the character or action. e.g. xxxxx when holding down the "x" or deleting multiple characters when holding down the <Backspace> key.

It works properly in other apps (e.g. this dialogue).

And works okay in Gmail in other browsers (e.g. Chromium or Brave).

I'm using Firefox 124 on Linux Mint 20.1.

System: Kernel: 5.4.0-174-generic x86_64 bits: 64 compiler: gcc v: 9.4.0

          Desktop: Cinnamon 5.2.7 wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una 
          base: Ubuntu 20.04 focal

Asked by DPB.Almonte 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

No longer able to run YouTube full screen in the background.

Since the most recent update, I can no longer run YouTube full screen in the background while I am working with other programs. This morning, when I put YouTube in fulls… (read more)

Since the most recent update, I can no longer run YouTube full screen in the background while I am working with other programs. This morning, when I put YouTube in fullscreen, it creates a second desktop. When I go to open a program, it switches me back to the first desktop.

Asked by Yellowrover 1 month ago

Last reply by zeroknight 1 month ago

spell check does not work

If I am on Google Chrome and I type in a twitter post, words that are spelt incorectly are underlind in red... however FireFox does not do this, so I end up posting with … (read more)

If I am on Google Chrome and I type in a twitter post, words that are spelt incorectly are underlind in red... however FireFox does not do this, so I end up posting with many spelling mistackes. How to make it check spelling? If it cannot, I uninstall and go back to Chrome.

Asked by smith_it2000 1 month ago

Last reply by zeroknight 1 month ago

Tabs and browser constantly crash

Every time I try to use Google Docs, Gmail, or use ShelterLuv (I work at a shelter), either the tab crashes or the whole browser does. I try to upload images onto Shelter… (read more)

Every time I try to use Google Docs, Gmail, or use ShelterLuv (I work at a shelter), either the tab crashes or the whole browser does. I try to upload images onto ShelterLuv, but once I click "Browse" to view my pictures, the whole browser crashes. It is making it hard to do my job.

Crash report (most recent): bp-2ae75fbf-b2c6-4419-93fb-9ee600240401 That one is from me trying to upload an image onto ShelterLuv.

Thanks in advance.

Asked by linkc589 1 month ago

Last reply by zeroknight 1 month ago

Firefox

Dear Sir/ Madam, In the last month I was a victim of an a scam which accessed my PC. I had to get help from a IT consultant. Unfortunatly, he omitted to set to re-instal… (read more)

Dear Sir/ Madam,

In the last month I was a victim of an a scam which accessed my PC. I had to get help from a IT consultant. Unfortunatly, he omitted to set to re-install bookmarks.

To progress further I need ave my account details which I have forgotten . Can you assist me please.

j A Murphy

Asked by james.a.murphy 1 month ago