Firefox Support Forum

Dear Sir/Madam

I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation.

The latest Firefox 122.0.1 has been downloaded.

Problem:

When i sign in to my Microsoft 365 account for the first time everything goes smooth and get all authentication steps.

BUT

1. I never reach the Microsoft 365 page and return back to Microsoft log in page

"https://www.office.com/?trysignin=0"

2. if I insist in Trying I get in a loop and i get the error message "AADSTS50196 authentication error,"

3. I have tried to clean Cookies cash. The only difference now is that i do not get in that indefinite loop but i have to reenter the sign in credentials and again reach the log in screen.

4. I have entered the office.com, Microsoft.com, hotmail.com as trusted sites but problem same

5. No issues in that particular Surface pro to sign in Microsoft 365 site via edge

6. No issues to sign in Microsoft 365 in my other computers via Mozila. It happens to that particular surface new installation

Any help/Troubleshooting will be appreciated

I am one among many who keep a lot of windows open for reference. When my compootie shuts down inadvertantly I am avle to use "Restore Session" to get these back. But occasionally the system shuts down and I am unable to restore anything, and this can cost me tens of hours os referencing, and untold hours of productivity.

Could you save the open windows in an easily accessible file that we could use to restore previous sessions? This would save a lot of us considerable grief.

I'm not able to add site to allow camera access even though there is already one site allowed. The URL is HTTPS, and my setting for this is "Don’t enable HTTPS-Only Mode". This is for my cardiologist, and I'm 74 so this is very important to me.

Tomorrow I will help a friend update their unsupported Linux OS to the most current version of the OS. The present version of Firefox is 88. Firefox could not update I assume because of the age of the OS.

My concern is porting everything correctly from the old to the new version of Firefox. If I setup sync, will it restore his passwords and add-ons in addition to his bookmarks?

If not is there a good way to do it?

I suspect that a recent Microsoft update changed the default browser on my computer from Firefox to Microsoft Edge so everything now opens in Edge instead of Firefox.

When I checked in Firefox Settings I saw that Firefox was supposedly still the default browser. I hoped that by re-selecting Firefox as the default it would take things back to the way I liked them (Firefox as default), but I'm still stuck with everything opening in Edge and am very unhappy about that. I like the greater privacy of using Firefox, and I prefer the way it works.

How can I disable or completely get rid of Edge and get back to Firefox as default browser? I don't like being spied on, and I don't like having my choices disabled and being forced to do something I didn't choose.

If someone can help I would appreciate it greatly but in replying, please bear in mind that I'm a 76-year-old retired carpenter more familiar with hammers than with computers.

Al R.

Hello, I am writing this as I have yet to find any answers

My problem lies in the fact that while browsing on YouTube the ratio suddenly changed with no warning. When in a private window it does not change the ratio and I have no idea as to why. I have tried to restart both FireFox and my computer, but none of this have helped, I then tried disabling all my extensions, this also did not help, and as I have yet to find anything about this problem elsewhere I hope that I could get my answer as to why this has happened, and how to fix it

The first picture is the ratio that is the "normal" and the second is should be, does anyone have any answers?

I've been trying to reply to my previous question here: https://support.mozilla.org/en-US/que.../1440060, but my reply ends with an error - c attached. Therefore, I'm starting this new thread.

First, thank you for the answers. I have run into an issue and also have a follow-up question.

Follow up question: A while ago, I changed the autoplay settings in about:config, but I noticed they reverted to default. Do these settings reset with major browser updates? Or could it be that the settings' names changed, resulting in the default value being applied? Should I periodically check these values to ensure they haven't changed?

Issue: I updated the settings in about:config as mentioned in https://support.mozilla.org/en-US/questions/1440060 by cor-el. It appears to have stopped the autoplay of videos. However, after browsing Google News and Yahoo News articles for about 30 minutes, my browser crashes. This happens under the same usage pattern as before. The browser becomes unresponsive, and if I click on anything, I see the rainbow Apple spinning wheel. Eventually, I have to force quit the browser. See attached.

Thank you!

I'm installing a Docker service set onto a new Ubuntu system, that has Firefox installed by default. One of the services is a GUI application.

However, when opening Firefox for the first time, a dialog shows up that I would like to disable (attached).

How can I disable this?

I'm running Firefox using: "/usr/bin/firefox --kiosk http://localhost"

I've already followed a lot of the suggestions in here: https://searchfox.org/mozilla-release/source/remote/shared/RecommendedPreferences.sys.mjs (and verified they are indeed set after installing my own "user.js" file), but I cannot find an about:config preference that disables what I'm still seeing.

Any help or ideas?

I have a problem. When I access my Firefox main default screen I open up a respective website I want to access but within a matter of a few seconds the main default screen automatically opens up again meaning I now have two windows open which shouldn’t happen! I have opened up ‘Help’ and have refreshed Firefox a few times now. Additionally, I have opened ‘Troubleshooting Mode’ which comes up with ‘Restart’ then ‘Open’ and I have ‘Refreshed Firefox’ from this option. I have cleared my Cookies and Cache. I asked for help through the Firefox Community. I received one response asking if the problem still happened in ‘Troubleshooting Mode’. My response 'yes' it does but I have not had any other reply. Hence, I am stuck. Nothing has worked which I find very frustrating. I have used Firefox for many years now but if I cannot resolve this matter I will have to select a different browser which I don’t really want to do.

Hi jscher2000,

my apologies for creating again a new question: still being unable to reply directly due to the "unexpected error" message.

Thank you very much for your prompt reply.

Yes, following your instructions I now can see and access the attachements. I cannot still opening them, only download them. It is not perfect but at least I can have access to the attachments without having to exit Firefox and go to Acrobat.

Thanks again!.

BING - I WANT TO GET RID OF IT FOREVER. There are 22 people asking how to do this & not one answer.

how do I get rid of it? I NEVER WANT TO SEE IT AGAIN IN MY LIFETIME

Also, I just wanted to restore the Basic Toolbar- that mysteriously disappeared. There was no option for that under the hamburger & more tools. Instead I now have a 3rd toolbar because of the customization options -- & I don't know how to get rid of that/ It appears UNDER my tabs bar.

I've read all of the recommendation on how to keep links from opening in another window. Tried them all to no avail. This is a new problem. Anybody out there finding the same issue? Find a fix?