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  • Archived

sound cuts out on videos

Sound stops in the middle of watching videos on youtube, amazon prime, facebook, etc. Sometimes pausing the video, switching to another tab and switching back will solve … (read more)

Sound stops in the middle of watching videos on youtube, amazon prime, facebook, etc. Sometimes pausing the video, switching to another tab and switching back will solve the problem for a couple seconds, then the sound will cut out again. I've tried: clearing updating the browser, clearing cookies & cache, uninstalling extensions, reinstalling the entire freaking browser. It's driving me bonkers.

Running verson 121.0 on windows 10.

Asked by finch.trash 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

I have a Trojan in my Mozilla/Firefox files - preventing the completion of the normal 'Backup' process.

I have a Trojan:HTML/Phish!pz - that is preventing my MS Backup completion. ...AppData\Local\Mozilla\Firefox\Profiles\76v4fpr5.default-release-1697121488518\cache2\entri… (read more)

I have a Trojan:HTML/Phish!pz - that is preventing my MS Backup completion.

...AppData\Local\Mozilla\Firefox\Profiles\76v4fpr5.default-release-1697121488518\cache2\entries\049E76616F10B0815855BCAA49ABC3C7EBA41C87049E76616F10B0815855BCAA49ABC3C7EBA41C87

File that has the Trojan : 049E76616F10B0815855BCAA49ABC3C7EBA41C87049E76616F10B0815855BCAA49ABC3C7EBA41C87

This file should not be in the Mozilla firefox file directories There is also no application that have added the trojan.

Asked by draes 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Odd banner of script on different webpages

There has been this odd banner of scripts on certain web pages for a while now and I'm not sure what it is or how to stop it. I don't know what the problem could be. … (read more)

There has been this odd banner of scripts on certain web pages for a while now and I'm not sure what it is or how to stop it. I don't know what the problem could be.

Asked by k_tu 6 months ago

Last reply by Rasimore Fashions 6 months ago

  • Archived

serch problems after installing windows 11

Greetings, After installing WINDOWS 11, the Firefox browser in a search for obscene content on Google refuses to display results of obscene content and claims that the ow… (read more)

Greetings, After installing WINDOWS 11, the Firefox browser in a search for obscene content on Google refuses to display results of obscene content and claims that the owner allegedly locked the option to unlock this. It is important to note that I am the owner of the computer, a 57-year-old adult, and the block only exists in the Firefox browser. I have already tried everything listed on the internet in attempts to find a solution to the phenomenon, including completely removing the browser and reinstalling it, nothing helps. I would appreciate assistance please.

Asked by Yosi Ben-david 6 months ago

Last reply by Paul 6 months ago

  • Archived

Cannot load tumblr

I cannot access https://www.tumblr.com or https://www.tumblr.com/dashboard, I just get a Server Not Found error. Other tumblr domains (such as specific blogs like [userna… (read more)

I cannot access https://www.tumblr.com or https://www.tumblr.com/dashboard, I just get a Server Not Found error. Other tumblr domains (such as specific blogs like [username].tumblr.com or their support database help.tumblr.com) all load fine, it's just specifically the main page/dashboard that won't load. Likewise, when I go to my own blog domain, the blog and all pages load just fine EXCEPT for the ask page, which displays the same error view in the ask box field with the rest of the page loading like normal (see attached screenshots).

I have done standard troubleshooting including clearing my cache (this did not work), reloading in troubleshooting mode to determine if the issue is being caused by one of my extensions (it does not appear to be), and refreshing firefox (also did not work). I can load tumblr just fine on both their mobile app and through firefox mobile, and I can load all other websites with no issues on my laptop, and I have confirmed with other firefox users that they are not experiencing the same issue. It's literally just 1) my laptop, 2) on firefox desktop version only and 3) this specific site. I've exceeded my own ability to troubleshoot this issue and would appreciate any advice on how to fix this.

Asked by laurali.bean 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

My data was deleted after the sync

On Dec 28, 2023, I changed my Windows computer and installed Firefox and then I logged in the sync because I had forgotten the sync password. and my previous information … (read more)

On Dec 28, 2023, I changed my Windows computer and installed Firefox and then I logged in the sync because I had forgotten the sync password. and my previous information has been completely deleted, like my passwords, I desperately need information from before the date of Dec 28, 2023, please return the sync to a day before the date I said Thanks

Asked by nanosystemsabalan 6 months ago

Last reply by nanosystemsabalan 6 months ago

  • Archived

Is there any way to accelerate the plugin troubleshooting?

From [extensions, themes and hardware acceleration issues to solve common Firefox problems]: > Note: If you have a large number of extensions, it may be quicker to en… (read more)

From [extensions, themes and hardware acceleration issues to solve common Firefox problems]:

> Note: If you have a large number of extensions, it may be quicker to enable more than one extension at a time. The method with the fewest number of restarts required is: Enable half the extensions in this list, then restart Firefox and test for the problem. If the problem reoccurs, you know that the faulty extension is one of the ones you just enabled. If the problem does not occur, you know the faulty extension is one of the disabled ones. Repeat the process until the faulty extension is found.

That's still slow. Is there a way to make this process quicker? In WordPress or Obsidian there is a plugin to handle this.

Asked by Ooker 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

Can't recover all of my bookmarks.

Hello, Firefox updated and my bookmarks are nowhere to be found. I turned on the show bookmarks and there is nothing there. I had so many and really rely on the easy ac… (read more)

Hello, Firefox updated and my bookmarks are nowhere to be found. I turned on the show bookmarks and there is nothing there. I had so many and really rely on the easy access. There is no older version on my laptop. Are they gone forever. I really love firefox but am disappointed that this happened. Please let me know if there is anything I can do to retrieve my bookmarks. Thank you

Asked by Punky D 6 months ago

Last reply by Punky D 6 months ago

"Bookmark Current Tab" automatically save the bookmark in the "Other Bookmarks" folder instead of allowing me to save it in my desired folder.

Prior to updating to Windows 11 I was able to specify the bookmark folder that I wanted to save the bookmark in when I pressed "Bookmark Current Tab" or "Ctrl-D". Now it … (read more)

Prior to updating to Windows 11 I was able to specify the bookmark folder that I wanted to save the bookmark in when I pressed "Bookmark Current Tab" or "Ctrl-D". Now it automatically saves the bookmark in the "Other Bookmarks" folder instead of allowing me to save it in my desired folder? I then have to find the saved bookmark and manually move it to the desired folder. Is there a fix for this or is this a permanent feature change? Thanks for your help.

Asked by John S 5 months ago

Last reply by zeroknight 5 months ago

  • Solved
  • Archived

MS Teams Repeatedly Opens new Tab

I opened a Teams meeting invite which opened a web browser page in Firefox. A drop down appeared asking if I wanted to allow Firefox to typically open the invite in the T… (read more)

I opened a Teams meeting invite which opened a web browser page in Firefox. A drop down appeared asking if I wanted to allow Firefox to typically open the invite in the Teams app. Normally I click no, but clicked yes. Now when I open a teams link it will repeatedly open the Teams invite tab in Firefox. I can kill it by closing the browser, but sometimes I have to do that 2 or 3 times.

I have managed to remove permissions for teams by clicking on the dash button on the teams page but it continues to do it. And when it's spam opening the tabs I can't stay on any page long enough to do anything as it prioritizes the new tab.

Asked by maxk369 6 months ago

Answered by zeroknight 6 months ago

  • Archived

change purple private homepage

How do I get rid of the purple home page in Private browsing that really defeats the purpose of private browsing when everyone can see this page pop up??? I have tried se… (read more)

How do I get rid of the purple home page in Private browsing that really defeats the purpose of private browsing when everyone can see this page pop up??? I have tried setting it to private only and I still get this page upon opening. I have searched the FAQs and tried all that they suggest (except for the one that suggests not using private browsing at all). this question and problem go back to at least 2019 it seems to me it should have been FIXED by now.

Asked by asmith4351 6 months ago

Last reply by cor-el 6 months ago

  • Solved
  • Archived

pop ups

I have a new windows 11 install and since adding firefox I get these pop up messages in threes. Please see attached screenshots. I have Eset antivirus and have run malwar… (read more)

I have a new windows 11 install and since adding firefox I get these pop up messages in threes. Please see attached screenshots. I have Eset antivirus and have run malwarebytes too but still they appear! I do not use Mcafee and it is not installed on my pc.

Has anyone got any suggestions please?

Asked by s woolley 6 months ago

Answered by zeroknight 6 months ago

  • Archived

Firefox can't load my websites but other browsers can

Hello https://soulldn.com/ This is my website. Firefox not loading the site properly . but when i try to mobile Firefox browser then work properly. I think the domain … (read more)

Hello

https://soulldn.com/ This is my website.

Firefox not loading the site properly . but when i try to mobile Firefox browser then work properly. I think the domain is blacklist from firefox database. I can ensure the website fully malware free. so please whitelist the website asap

Thanks

Asked by Sarkar.K 6 months ago

Last reply by jonzn4SUSE 5 months ago

  • Archived

MSN left and right arrow keys not working

MSN is my home page. When I open Firefox, it goes to MSN as it should, but then the right and left arrow keys to view the articles do not work. The arrows will not go t… (read more)

MSN is my home page. When I open Firefox, it goes to MSN as it should, but then the right and left arrow keys to view the articles do not work. The arrows will not go to the next page, nor go back to the previous page. Is this a MSN or Firefox problem?

Asked by JMarcs1949 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

Missing logins and passwords

Logins and passwords are missing. Noticed this when websites that I commonly use were not auto filling. There must have been more than 100 entries in my Logins and passwo… (read more)

Logins and passwords are missing. Noticed this when websites that I commonly use were not auto filling. There must have been more than 100 entries in my Logins and passwords folder. Now only 25. This is on Windows and iphone where I use Firefox.

Asked by henryenman 6 months ago

Last reply by Paul 6 months ago

  • Archived

When typing "F" into my browser, screentime assumes I mean Facebook and won't let me finish typing

I'm trying to visit "Feedly.com," but as soon as I type "F" Firefox assumes I mean Facebook and pops up with a screen time blocker. There is no way to proceed, typing "Ok… (read more)

I'm trying to visit "Feedly.com," but as soon as I type "F" Firefox assumes I mean Facebook and pops up with a screen time blocker. There is no way to proceed, typing "Okay" and returning to type in the browser only restarts the prompt.

Asked by arlusk 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

Option to Delete Cookies Is Missing, yet still logged in?

I Cleared the cookies for this website, and im in private browsing mode, and yet I'm still logged in when I refresh. I also have all cross site cookies blocked I believe … (read more)

I Cleared the cookies for this website, and im in private browsing mode, and yet I'm still logged in when I refresh. I also have all cross site cookies blocked I believe (see screenshots), so i'm wondering why is Firefox not logging me out how am I still logged in?

I also tried switching to Strict mode in the firefox settings, still logged in!

See other screenshots: https://imgur.com/a/VSU6o7C

Asked by zach6 6 months ago

Last reply by zach6 6 months ago