Firefox Support Forum

Hi,

Today, Firefox appeared to freeze as I was trying to sign into my Hotmail account and then crashed. Subsequent attempts to restart Firefox result in crashes. Usually immediately, sometimes after about a minute.

I have tried "refreshing" Firefox, running in troubleshooting mode, and uninstalling/reinstalling. I also performed the memory test suggested and had no errors.

There are no crash reports in the "Crash Reports" folder.

I have Windows 10 Home, Version 22H2, Build 19045.3693 (not sure if this is helpful or not)

Whenever I open a new tab or window, I'm greeted with the Firefox home screen, which displays various shortcut tiles.

Currently, I have a shortcut for Amazon, which includes a handy blue magnifying glass symbol 🔎 indicating it's a search shortcut and not a shortcut that will take me to an URL. I'm looking to set up similar search shortcuts for YouTube and Google. I've attached an image below for reference.

If anyone is familiar with how to customize these search shortcuts in Firefox, your guidance would be greatly appreciated. Please let me know if you have any tips or steps to follow.

Since yesterday any streaming services such as Netflix or Hulu will only have green screen for the video. The sound will come through just fine and subtitles. My Wildvine is updated, I've toggled the DRM on and off several times, no changes. My browser has been checked for updates. Not sure what else to try at this point.

Trying to access my Tesco account but a page saying 'Access Denied on this server' appears. Can you rectify this? I urgently need to login to my Tesco Account.

Dr Robert Tranter

PS. I have tried to solve the problem for 2 days but no success!

Dear Colleague

this website 'https://m.nearbyme.io/search' automatically opening in a new tab. How i can stop it from automatically opening? Many other websites are also automatically opening in new tabs.

Please let me know how to stop these websites from automatically opening.

Thank you.

Release notes for Firefox v120.0 https://www.mozilla.org/en-US/firefox/120.0/releasenotes/

Among these release notes, "Firefox’s private windows and ETP-Strict privacy configuration now enhance the Canvas APIs with Fingerprinting Protection, thereby continuing to protect our users’ online privacy." How good or bad is the feature? There's the canvas blocker extension which might now be obsolete, then again without details this is impossible to anser. How exactly does the Canvas API enhance Fingerprinting Protection with this new update? The release notes don't explain that, where do i find details? Firefox should use this for all windows not only private ones.

Among the relase notes, "Firefox is rolling-out Cookie Banner Blocker by default in private windows for users in Germany during the coming weeks. Firefox will now auto-refuse cookies and dismiss annoying cookie banners for supported sites." I'm not german but would still like to use this feature as the cookie agreement popups are extremely annoying and time intensive to dismiss. Apparently in about:config "cookiebanners.service.mode" is the precise setting name. Does it have to be set to "1" to be active? This setting seemingly has the potential to replace extensions such as "Cookie AutoDelete" or uBlockOrigins Filterlists/Easylist cookie notices. Firefox should use this for all windows not only private ones.

Among the release notes: "Firefox has enabled URL Tracking Protection by default in private windows for all users in Germany. Firefox will remove non-essential URL query parameters that are often used to track users across the web." I don't get why this would only be active in private windows and germany. Firefox should use this for all windows not only private ones.

Among the release notes: "Firefox now imports TLS trust anchors (e.g., certificates) from the operating system root store. This will be enabled by default on Windows, macOS, and Android, and if needed, can be turned off in settings (Preferences → Privacy & Security → Certificates)." I've no idea what to think about this, is it a good or bad change and why? Don't try to fool me here, i want honest ansers no BS... is there potential for abuse? If Firefox uses CA's from the OS then what happens to firefox internal CA's, remain unchanged?

Among the release notes: "Firefox supports a new “Copy Link Without Site Tracking” feature in the context menu which ensures that copied links no longer contain tracking information." While this is a welcome change, i'd be much much more useful to replace “Copy Link Without Site Tracking” with “Open Link Without Site Tracking”... Otherwise there's the needless waste of time manually open a new tab and paste the link... This completely lacks any logic if you ask me, why didn't mozilla make it as i suggest above in the first place? Why the manually klick klick waste of time?

Lastly a question unrelated to this update, when RFP is enabled and the browser-screen-size is spoofed, if i go into fullscreenmode by accident, will this expose my true resolution or not?

I was working in Firefox, everything was working fine and all of a sudden, by tabs began to crash. I only had 2 tabs open. I opened Firefox in Troubleshoot Mode and still, the tabs crashed. I opened More Troubleshooting Information and tried to Refresh Firefox, but it appeared nothing happened.

I do not want to lose the Bookmarks I have saved!!

You can see below my choices for - `1` for light, in `layout.css.prefers-color-scheme.content-override` - `0` for light, in `ui.systemUsesDarkTheme`. - "Light" website appearance AND theme().

But why some websites still darken and blacken background ? Examples are https://superuser.com, https://softwarerecs.stackexchange.com.

This mishap DOESN'T happen in Troubleshoot Mode. But I don't have the Dark Reader extension.

Cross-site Backup

Artifacts on Youtube videoes when hardware acceleration is enabled. These artifacts is not there playing video on Chrome with hardware acceleration. Disabling acceleration removes artifacts, but videos runs poorly. These artifacts also appears in regular browsing. Intel GPU on latest driver. Since it works in Chrome with the same GPU on the same driver, the problem is in Firefox. Artifacts not there when running Furmark gfx burn in. So problem is not in the hardware. Problem still persistent even on numerous updates of Firefox. Windows 11, Intel HD Graphics 620 GFX, latest driver, latest Firefox.

I often see a Shortcut on my New Tab that I have never gone to, which says "sponsored" on it. I do not want these ads. I have looked up the answer: https://support.mozilla.org/en-US/kb/sponsor-privacy?as=u&utm_source=inproduct I can manually delete a sponsored shortcut once, but this does not stop them from coming onto future New Tabs. My problem is, the long-term answer simply does not work. Settings -> Home -> Firefox Home Content simply does not contain a section that says "Sponsored shortcuts" and therefore this solution is not accessable. I am on Version 120 as suggested. What is going wrong? How do I prevent these ads from appearing on the New Tab page?

I can't access this web page: www.fivelakes.settlement.com. This comes up:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.fivelakes.settlementaccount.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

I AM ATTACHING AN IMAGE THAT MAY HELP WITH MY QUESTION. I USED TO HAVE MY HOME PAGE ICON SHOW UP BUT IT NO LONGER DOES. SEE ATTACHMENT. HOW CAN I RESTORE THE HOME PAGE ICON? PLEASE REPLY TO [removed email from public]

Thank you

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I have uninstalled/reinstalled. Power off/Power on my system. Confirmed I am using the latest version. The search on OneDrive works in Chrome, but I prefer using Firefox. Any other suggestions I can try?

Thanks

I just tried to connect to YouTube & get "You're offline. Check your connection." I assume this is due to a DoH connection issue. I can connect in Chrome. My Firefox Mozilla Connection Settings are "Use system proxy settings", though I have set this to "No proxy" in an attempt to fix this - didn't help.

Under Privacy & Security: "Enable HTTPS-Only Mode in all windows", "Enable secure DNS using: Increased Protection" - tried "Default Protection" - no help. Using Cloudflare default.

It has been a few months since I tried YouTube - not sure what's up. It works in Firefox on my phone..

I have Firefox as my browser on my laptop. Today I have been getting numerous pop-up messages from McAfee (which I do not have- I use a different web defense app) saying I need to renew my subscription or virus detected. Nothing I do gets rid of these pop-ups, which keep coming back (see example below) . How can I stop this from occurring? HELP!!

I have been unable to send or receive emails for the past week when I try to send a message I get this message come up .... .. Sending message failed.... The message could not be sent because the connection to outgoing server SMTP smtp.gmail.com timed out try again..... I dont know why this has happened and I cannot fix it???