Firefox Support Forum

Hello. I don't know what happened. Ive had FIREFOX since I got my computer almost 9 years ago. I really like them. I turned on the computer this morning, and it's ALL BING!!! I don't want BING. FIREFOX was the BEST!!! I don't know what happened. I'm old and I don't know a lot about computers. Could you please help me? Thank you so much. I honestly just turn this on and off. I don't know how to do any "fancy" things with a computer. Thank you so much, for knowing so much. Sorry to say, I don't know that much.

When I highlight text and move my cursor down to the bottom edge of the screen to scroll, it is super slow when going down. However if I do the same and scroll upwards by moving my mouse cursor to the top edge to scroll, it scrolls at a reasonable fast rate. The issue does not fix when I start in safe mode, or in private windows. The issue is exclusive to highlighting text and holding down to scroll. My scroll speed by clicking the scroll bar is normal, and so is using two fingers on my laptop (Asus Zenbook 14) to scroll down.

I don't encounter slow click and drag scrolling on google chrome.

Firefox has been closing at random times. I do not see any crash logs in Firefox or event logs in Windows as to why this is happening. I can immediately re-open and it picks back up right where I left off. I am on Windows 10 enterprise 2h22, running Firefox 118.0.1 64-bit (this has happened in previous versions as well). I do have some add-ons, Tabliss, Cookie Quick Manager, Dark Reader, Sidebery, Lastpass, and Firefox Multi-Account Containers. I have checked each of these and uninstalled all of them but still happens. I have also uninstalled and re-installed and I am stumped. (I also have this same set up running on another computer but it has never done this to me)

Any ideas on what else I can try? Or other ways to investigate what is happening?

My website keeps coming up as deceptive via Firefox. According to the hosting site (Wix) none of the other scanners are flagging it. We have tried everything and Wix says it could be a false positive. How can I get rid of the flag?

Thanks,

Hello, Just recently, when using AliExpres search bar, the results pictures come up funny, like squeezed vertically. I have gone through every possible step- Firefox refreshing, clering data etc. and it is still the same. It works OK in other browsers. Any idea why? AliExpress support cannot help.

I'm at a loss here, problem is in subject line. This has happened for a long while and has persisted through various versions, I have attempted to:

- Alter my antivirus and internet protection settings to allow as much traffic as I can. - Download addons as XPInstall files and try and use the File -> Open File option in the Menu Bar - only returns a line about not having permission, despite having Admin permission.

My Firefox Version is the current 118.0.2 (see: attached image).

Thanks in advance.

Hello,

On my firefox browser the Duo Security website keeps looping and not letting me login. I have tried private window and also have tried to install firefox again. The Duo security website is able to load on other browsers like Chrome and Edge without any issues. I also deleted the appdata and app profile and it is still not functioning. Any other recommendations that I can try?

Website is: https://api-263d2dfd.duosecurity.com/frame/frameless/v3/auth?sid=frameless-0e4e2d68-a138-4a07-8ad9-d7aae0f9fe5d&tx=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzUxMiJ9.eyJkdW9fdW5hbWUiOiJzcGlrZXAiLCJzY29wZSI6Im9wZW5pZCIsInJlc3BvbnNlX3R5cGUiOiJjb2RlIiwicmVkaXJlY3RfdXJpIjoiaHR0cHM6XC9cL3NoaWJib2xldGguYXJpem9uYS5lZHVcL2lkcFwvcHJvZmlsZVwvQXV0aG5cL0R1b1wvMkZBXC9kdW8tY2FsbGJhY2siLCJzdGF0ZSI6IjVlMDNmOGM5OTcxM2MxZDdhYzRkNjlkMzZlYTAxYTU4LjY1MzM3MzMyIiwiZXhwIjoxNjk1OTU5NzU0LCJjbGllbnRfaWQiOiJESURLMkhSNEdGMTVJWUhMNEQ3VCJ9.wnLBrsdlaHjvudLT9w6rcD43QyQurgYR0UGIHYg2BXqP8TqNiFP5PN1C3l8jtYgA37LHrGbP6YvOYlY1MMOpYw

Thank you,

Hello, I've set FF to open addresses and search from the url bar in a new tab. I want to set that tab to open in the background, which is something I've managed to do in the past, but I can't find this option now.

What's the about:config parameter for this? Thanks

I have strict tracking protection turned and and i have a rule set for both https and http for bing, yahoo, and some other sites, and no matter how many times i delete their cookies from the settings menu they keep coming back and i have no idea why. I dont see a logical reasons why my extensions would be doing that

I prefer to have all my previous tabs open when I start up Firefox, which means that I don't want them to close upon exit. Recently, Firefox started closing my tabs upon exit, even though:

- I tried both hitting the X and choosing Exit from the hamburger menu
- I have checked "Open previous windows and tabs" upon startup in settings
- I have not checked "Delete Cookies and Site Settings when Firefox is closed"

- I have the option "Firefox will remember history" selected

- I do not open in Private Browsing mode

What other settings do I need to change? Debra

I am trying to get pocket recomendations in Firefox. I do not have 'browser.newtabpage.activity-stream.feeds.system.topstories' in about config to set to true to get pocket recommendations. This happened after latest update.

I uninstalled Firefox and reinstalled with version 18.5 installer with same issue, no recommended pocket.

The preview function (loading a preview web page) in Wordpress is now generating an 'Oops that page not found error.' A relatively recent problem. My Enhanced Tracking Protection is set to Standard, but I get the same problem when set to Strict. I do not have this problem with Chrome or Microsoft Edge.

Hi Mozilla community, I hope you can see the image i loaded. Have others seen this message? What is the fall out? Should I get Mozilla VPN? thank you so much!

Since the latest download one of my 3 win10 PC's is displaying icons on top of the text. Firefox is up to date at Ver 118.0.1 (64-bit) I expect its a setting but I cannot find it. Screenshot attached. TIA KR's Andy B

How does https://support.mozilla.org/en-US/questions/1306789#answer-1354823 differ to https://support.mozilla.org/en-US/kb/quarantined-domains#:~:text=how%20can%20i%20re-enable%20the%20add-ons%20that%20are%20not%20allowed%20on%20sites%20restricted%20by%20mozilla%3F ?

It really irritates me whenever i use youtube, facebook and other kinds of websites. The missing of the round corners makes the whole page sucks and ugly. I tried updating firefox, checked my settings, nothing changed. Is there a way to fix this?

Not exactly sure when it started, but youtube shorts are broken in Firefox now.

You can scroll to the next video fine, but if you continue to scroll to the next after that (3rd consecutive video) you get redirected to the first video you started with.

I did try to restart FF in Safemode, but no change. In other browsers (Chrome, Edge) its still working.

Ever since I migrated to Windows 11, I've been having problems. The Bookmarks pulldown menu is VERY widely spaced vertically compared to Windows 7, and I have so many bookmarks, I have to scroll down below the level of the taskbar at the bottom of the screen to reach them all. I was cleaning up my bookmarks, when I noticed that I moved just enough folders into a Miscellaneous folder at the bottom of the list, that it is just at the level of the taskbar and is hidden beneath it. However, the Bookmarks pulldown thinks it's within the resolution of my screen, so no button for scrolling down appears. Firefox needs to sense the size of the screen ABOVE the level of the taskbar, and place the scroll down button appropriately.

As I finished typing this, though, I went to put in a pic, and now the pulldown menu scroll buttons come up properly (albeit placing them over the level of the taskbar). There's some bug hidden in there that prevented it from working properly for 15 minutes, probably carried over from the Manage Bookmarks menu, because after I was moving folders into the Miscellaneous folder in Manage Bookmarks, it wouldn't allow me to expand the Miscellaneous folder to see the folders I moved were actually moved in there, and F5 (refresh) didn't work. That's probably why the scroll buttons didn't come up. The Manage Bookmarks needs a Refresh button at the very least.

Also, if there's any way to make the spacing between bookmarks configurable (like with a single-spaced option instead of the 1.x spacing currently being used), that would be great, and I could put my old bookmarks back where they belong. Always remember, instead of just changing things, keep the old setting and make a selectable option out of it. If it's a Microsoft issue, you need to figure out a workaround. When you're dealing with a 4K desktop, like I am, big changes are REALLY big. Thanks in advance.

Since 117(Beta)I have an issue with Firefox refusing to apply the update it downloaded. I've tried searching left and right on the internet for a solution and one does work which is installing the newer version of the browser each time myself. But this is ofcourse not a solution in the long run.

It tries now to apply the update 118b9 to stable version 118 and it did downloaded just fine and asked me if I wanted to close the program to let it update which always worked. I've tried different DNS to see if that could be the problem, tried a clean default profile to see if that helped, I haven't tried uninstalling it and reinstalling it, due to me losing my passwords and what not.

I also tried to run the stable version to see if the issue was still there and it is still there, so me using the beta channel isn't the issue here.