Showing questions tagged: Show all questions
  • Archived

Links in Google Search will not open

I received an email and my practice is not to open links in emails. The link was from Bed Bath and Beyond. I searched for Bed Bath and Beyond and got this URL https://w… (read more)

Asked by Bill 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Black screen when I launch a You Tube video

I have an MS Surface Pro, Windows 10, Firefox is my default browser - all software is up to date. When I click on a You Tube video the screen goes black after a few seco… (read more)

I have an MS Surface Pro, Windows 10, Firefox is my default browser - all software is up to date. When I click on a You Tube video the screen goes black after a few seconds- the audio continues to play but the screen is totally black.

Asked by edszeliga 9 months ago

Last reply by zeroknight 9 months ago

  • Solved
  • Archived

Are my password on the local PC not protected?

Hi, I've been using Firefox for decades and been saving passwords in it without any second thoughts, thinking they were fully secure. Today I had to install a Yandex Br… (read more)

Hi, I've been using Firefox for decades and been saving passwords in it without any second thoughts, thinking they were fully secure.

Today I had to install a Yandex Browser for my work for the first time in my life (on a new clean Windows 10). It also asked to "make changes on my device", and I rejected it. What happened next absolutely terrified me. It immediately grabbed all the tabs, the sessions and, most importantly, the years worth of passwords from my Firefox. Does it mean that they just lie there unprotected, and any random piece of code even without the administrative privileges can just take them? I'm pretty sure I didn't click anything related to legitimate data sync.

Asked by nikitakirenkov 9 months ago

Answered by cor-el 9 months ago

  • Archived

Gmail

Recently when I open Gmail it opens and everything is on the left side of screen. There are no graphics just letters on left side. How can I restore back to normal web br… (read more)

Recently when I open Gmail it opens and everything is on the left side of screen. There are no graphics just letters on left side. How can I restore back to normal web browser page? If I use another browser Gmail looks normal.

Asked by rb4x4 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

icons for add ons

After installing some add ons (video download helper, privacy badger, ad blocker, facebook container) they are installed according to add-ons manager but don't show on th… (read more)

After installing some add ons (video download helper, privacy badger, ad blocker, facebook container) they are installed according to add-ons manager but don't show on the tool bar.

Asked by g_will2016 9 months ago

Last reply by Terry 9 months ago

  • Archived

Dragging links into another program

When I click and drag a button/link in Edge and Chrome and drop it in another program, it drops the link. In firefox it drops an img. Is there any way to make Firefox beh… (read more)

When I click and drag a button/link in Edge and Chrome and drop it in another program, it drops the link. In firefox it drops an img. Is there any way to make Firefox behave like Edge and Chrome?

Here is an example

<td class="x-grid3-col x-grid3-cell x-grid3-td-0 x-grid3-cell-first" style="width: 23px;" tabindex="0">
<a href="play/ticket/stream/service/8478fdf6291c190a2f1626fbf592017f?title=TiJi%20%2F%20AREF">Play</a>
</td>

If I drag this icon in Edge and Chrome, it drops the link. In Firefox it drops a .bmp file.

Asked by Chris 9 months ago

Last reply by Chris 9 months ago

  • Solved
  • Archived

Slow Firefox Launch and Load

Running Windows 11 on a Dell XPS 8930. Internet download speed is 100Mb/sec. With every update of Firefox it seems to take longer and longer to launch Firefox and load o… (read more)

Running Windows 11 on a Dell XPS 8930. Internet download speed is 100Mb/sec. With every update of Firefox it seems to take longer and longer to launch Firefox and load open windows and tabs. Several minutes of the back and forth ball on each tab. I can launch Chrome and its windows and tabs load almost immediately. What can I do to improve Firefox performance, short of abandoning it?

Asked by Mehsab 9 months ago

Answered by zeroknight 9 months ago

  • Locked
  • Archived

server not found

duplicate of /questions/1420552 thread Hi Firefox...I am unable to sign in to this website in the traditional way. When I attempt entry I get the following message. "Hmm… (read more)

duplicate of /questions/1420552 thread

Hi Firefox...I am unable to sign in to this website in the traditional way. When I attempt entry I get the following message. "Hmm. We’re having trouble finding that site.

We can’t connect to the server at secure.adultfriendfinder.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)".

This is the ONLY site, that I have where I encounter this issue. Technical people say that it is not on their end.

I can go to my neighbors computer and immediately gain access.

I have turned off NORD VPN...no success I have turned off Pi Hole...no success I have change search engines...no success...I use DDG on all sites...using Google or Yahoo search engines did not effect the outcome. I have refreshed FF...no success I have deleted and re-installed DDG ad on...no success I have included a screen shot of what I get when denied access.

The only way to gain entrance is to go to the "FORGOT PASSWORD" tab and put in a new password.

The irony of that is, even if I change the PW, and allowed entrance when I log out and want to re-enter I have to change the PW again

Please help me some resolve to this issue...thanks doug

Asked by Sando 9 months ago

Last reply by Medhasree Suram 9 months ago

  • Archived

View previously connected devices?

Is there any way to view devices that have previously been connected to my firefox account if they are no longer connected? My phone and laptop were stolen and I'm trying… (read more)

Is there any way to view devices that have previously been connected to my firefox account if they are no longer connected? My phone and laptop were stolen and I'm trying to find the IMEI of the phone.

Asked by mfrancesco2314 9 months ago

Last reply by cor-el 9 months ago

  • Archived

ACCESS TO WALMART.COM PROBLEMS

I am trying to log on to Walmart.com and Firefox requires me to sign into my Walmart account in order to access their web page. Is there a setting in Firefox that will en… (read more)

I am trying to log on to Walmart.com and Firefox requires me to sign into my Walmart account in order to access their web page. Is there a setting in Firefox that will enable me to go directly to their webpage without having to enter my Walmart account sign in/logon information each time I want to search for a product on their webpage? In the past, I was always able in the past to access walmart.com without a sign in but I suspect that a recent update to Firefox on my computer now makes me log on to my Walmart account rather than going directly to their webpage. A Tech Support person said that I will have to use Google Chrome rather than Firefox. Is there a way I can access walmart.com directly through Firefox? I really don't want to use Chrome or Microsoft Edge.

Thank you,

Ken Manning [removed email from public]

Asked by jkmanningjr 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

Firefox does not swap to the computer audio channel.

Hello, Mozilla Firefox does not swap audio channels when changing it in Windows 11. Not after restart browser or restart pc. The audio is going through my headphones and… (read more)

Hello,

Mozilla Firefox does not swap audio channels when changing it in Windows 11. Not after restart browser or restart pc. The audio is going through my headphones and not through the speakers. Other browsers swap fine and audio outside Firefox is fine. This problem is sinds the beginning of time and does not seem to fix itself through updates. Its the latest version of Firefox. I see no audio options? Super wierd why can I not chose the audio channel I want? How to fix this?

Greetz,

Hitman

Asked by hitman46_2 9 months ago

Last reply by hitman46_2 9 months ago

  • Archived

I have an online banking account with citizens Bank. When I attempt to login on Firefox, I cannot. With Chrome, it works fine. Something is blocking me on Firefox. Help.

I prefer to use Firefox as my browser but it will not allow me to access my online banking site. When I use Chrome, it allows me access so the problem is Firefox and some… (read more)

I prefer to use Firefox as my browser but it will not allow me to access my online banking site. When I use Chrome, it allows me access so the problem is Firefox and something must be blocking my bank's website. Help please.

Asked by paulam1 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

audio stops video playback

Greetings, I've been having this issue for quite some time now and instead of just switching to another browser, I've come to the point where I've decided that it's time … (read more)

Greetings, I've been having this issue for quite some time now and instead of just switching to another browser, I've come to the point where I've decided that it's time to fix this issue. It took me quite some time to figure out but now that I have, it's time to take it on. I frequently watch videos from various sites, both common and not so much but this happens across the spectrum. I usually have auto play off and volume muted because I'm in a super quiet building and one never knows how a video will start out unless we're familiar with the site, content, etc and have had some instances where a video would auto play and the volume would be cranked and I'm usually either Bluetoothed or wired to my home audio system so needless to say, I'm sure I've startled, surprised, or otherwise affected other tenants here, not to mention some embarrassing ones. Oh well. So now to my issue. For the past few months, possibly more, it could even be over a year now that I think about it, when I play a video, it's fine with the volume muted but when either I turn the volume on, or shut the mute off so that the videos will start with sound, they won't play. Some not at all and they won't even start, some will start for a split second and then stop, some will play for varying amounts of time, however usually not very long, and once in awhile one will play for a few minutes. I can't remember the last time a video played all the way through with the sound un-muted. It's been a while. This isn't an issue in any other browsers that I know of nor playing local content on installed media players. It's only firefox and it's any online streaming video from any site.

Asked by Ray Dunne 9 months ago

Last reply by Ray Dunne 9 months ago

  • Archived

Restore back my original Firefox Apps on my default page

Hi, I am an IT novice. or an old man who does not know IT. Initially, I installed Firefox on my desktop computer and now it became Norton. Can you help me to get back Fi… (read more)

Hi,

I am an IT novice. or an old man who does not know IT. Initially, I installed Firefox on my desktop computer and now it became Norton. Can you help me to get back Firefox on my search page. I hope I don't confused you. Thanks. Best regards, Peter Lee

Asked by sagittarius_0900 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Why won't a forwarded domain load on Firefox?

I am forwarding a domain (Domain 1) to a page within a website (Domain 2). It works on other browsers but not Firefox. I have done this successfully before, forwarding … (read more)

I am forwarding a domain (Domain 1) to a page within a website (Domain 2). It works on other browsers but not Firefox.

I have done this successfully before, forwarding a domain (Domain 3) to a different page with the website (Domain 2).

I have tried clearing cache/cookies, refreshing Firefox, uninstalling and reinstalling Firefox, using incognito mode on Firefox. Nothing works.

Why does the page load successfully in other browsers, but not Firefox?

Asked by vickicharronyeg 9 months ago

Last reply by cor-el 9 months ago

  • Solved
  • Archived

Attempting to attach any file crashes the browser - Version 116.0.2 (64-bit)

As above, Attempting to attach any file crashes the browser - Version 116.0.2 (64-bit) Windows 10 Pro 64-Bit Any website. File explorer window doesn't even appear. It … (read more)

As above,

Attempting to attach any file crashes the browser - Version 116.0.2 (64-bit)

Windows 10 Pro 64-Bit

Any website. File explorer window doesn't even appear. It just crashes instantly.

Asked by FirefoxConsumer 9 months ago

Answered by FirefoxConsumer 9 months ago

  • Archived

Print Friendly & PDF

Two, maybe three updates ago, not sure how many since there seem to have been quite a few the past couple of months, the PDF option in the Print Friendly & PDF extens… (read more)

Two, maybe three updates ago, not sure how many since there seem to have been quite a few the past couple of months, the PDF option in the Print Friendly & PDF extension stopped working. Period. It's still usable for deleting content on a page but when the button to send it to Adobe as a PDF is clicked, a graphic with a large down arrow is shown with a scroll bar that at the end says Download Your PDF. Clicking that brings up a box that says: The page you were looking for doesn't exist.

You may have mistyped the address or the page may have moved.

If you are the application owner check the logs for more information

I've removed and reloaded Print Friendly a couple of times in case that was the source of the trouble. No change.

Asked by rrbluefin 9 months ago

Last reply by rrbluefin 9 months ago

  • Archived

How to access an account with no valid primary email address

I have an account set up with the primary email as an old school email which is no longer functional, but it also has my current email as an additional email. This means … (read more)

I have an account set up with the primary email as an old school email which is no longer functional, but it also has my current email as an additional email. This means when I attempt to use my current email it says I must log in with the primary account. Attempting to log into the primary account fails as when I even try to do a password reset it errors saying that the email bounced, because again the email is no longer valid.

How can I unlink my new email from this account?

Asked by kasicis+1 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Cannot remove auto-complete URLs from history

When you start typing a URL and Firefox starts offering suggestions based on URLs you've visited before, normally you can use the down arrow to highlight one, then hold S… (read more)

When you start typing a URL and Firefox starts offering suggestions based on URLs you've visited before, normally you can use the down arrow to highlight one, then hold SHIFT and pres DEL, and it will remove that listing.

https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox#w_removing-autocomplete-results

For some reason, that isn't working for me anymore. Even when I click the little "..." and select Remove From History...nothing happens.

Currently running Firefox 116.0.2 (64-bit) on Windows 10 64-bit. Not sure what's going wrong here; this function worked in the past but now it doesn't for some reason.

Asked by gotmilk0112 9 months ago

Last reply by zeroknight 9 months ago