Firefox Support Forum

My husband and I recently changed ISP. My old provider does not forward emails, even as a chargeable service, once an account is switched over to a new ISP. The account dies without content forwarding.

Unfortunately, I forgot to change my email address with Firefox/Mozilla. Your system disconnected my account that used my old email address as part of my log-in. When I tried to get into the account to change my contact info, your system sent confirmation codes to the now inactive e-mail.

I have several Firefox add-ons and I had a basic Pocket account set up using my old Firefox address as its log-in.

How do I get everything set up to transfer to the new Firefox account I've just created to write this message? I do not wish to lose my Pocket data.

Surely, I'm not the only Firefox user who has had this issue!

FWIW, I use Firefox mostly on a Windows 11-powered laptop, but also have Firefox Mobile set up on my phone. The browser I've used to write this post is 115.0.2 (64-bit).

Thanks,

I cannot access my hotmail on Firefox anymore. It is just a blank white page "outlook.live.com/mail/0/" is what the tab shows up as. I have cleared cache/cookies and such, it has done nothing. Any help would be appreciated. Thanks

Hello. I accidentally deleted an entire window of tabs I wanted to keep. I tried following the directions to restore the tabs by clicking on menu and history, and expected to be able to click on “recently closed tabs,” but it was greyed out and not responsive. Any ideas?

Dear Well Loved, Firefox community.

I wanted to ask if theirs a trick to, or if not, ask for a how to ask mozilla to create a new functionality for storing you Default Session Setup.

Whats the idea, is very simple. This surges, for my needs of how I use the tool.

Somewhere, 70%-90% of my work week hours are spent on a browser, specific on the very best and my first love, Firefox (well si was not may first, but it the closest to Netscape, my true love). For organization reasons, I always open my tabs on the same order and pin the first 4 to 5 tabs, there are my top 4 to 5 tools, example: my email, my calendar, messaging (whatsapp or slack), , my comapy tab (erp, crm, wms, etc).

So it will be nice, that at any divice I'm login, every time I open my Firefox this pin tabs always open first, so that my working setup is open wright away.

i have problem with the proxy setting when i am setting ip address 127.0.0.1 to intercept the request this is the problem i am having please help me about this problem and call me on [removed phone# from public] as soon as possible The proxy server is refusing connections

An error occurred during a connection to www.etsy.com.

   Check the proxy settings to make sure that they are correct.
   Contact your network administrator to make sure the proxy server is working.

I get this message when trying to update and also when trying to Download Firefox as suggested: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. I am trying to contact "the owners" so they can fix this problem. If you can get this message to someone who can make it possible for me to do my Update, I thank you.

AOL on Firefox no longer allows me to type a double 'f'. On-and-Off becomes On-and O for example. The first 'f' appears. The second 'f' erases both! Even names in my Contacts such as Deardorff now appear as Deardor when typed into an email. This happens only on Firefox (not on Safari or AOL app). On any/all fonts. Help!

I stay logged into WaPo, NYT and some other sites on one PC. But after the most recent FF update, I have to re-login to all sites (but just on the first visit), or use two-factor authentication to have my device (PC) trusted again on banking and some other sites that I don't stay logged into. I also have to reset site preferences and customizations (such as presentation on SlickDeals), if sites provide the capability. Can I fix that?

I make daily backups, so I can restore a configuration file(s) from before the update. But, which one(s), if any?

Hey all,

I have a few customers that use Firefox and the last month everyone has experienced an issue with tabs constantly crashing. Everyone is on the latest version and there really doesn't seem to be much rhyme or reason.

I've tried: -Doing a clean install -FireFox refresh -Disabling Extensions (we only use uBlock Origin) -New Profiles

Not sure if this is normal but there's nothing in 'about:crashes' after it happens (i assumed because it's just tabs and not the browser itself).

These are all Windows 10 machines.

Any help would be greatly appreciated!

Hello everytime I open twitter on firefox it says error. And everytime i refreshed it i got logged out and i have to logged in back. One of my account seems to get suspended because i keep logging in and logged out. Please help, thank you.

I have read previous answers from firefox in regards with new tabs. How difficult can it be to give me my free choice of my new tab url without using an unnecessary plugin / extension. Why do I need to fight to keep you guys from taking property rights on my 'New Tab Url' You came forward ....that the new tab came under attack from malware therefore we cant use custom new tab from ver 41. Well this is BS if I can set custom Home Page why not New Tab....It is the same security risk! Why is it so difficult to understand that when I open my browser and all other new tabs I want it to be my Home Page. Give me the option to set my home page and new tab as the same address. WTF mozilla dont be like Edge

I'm having a problem with embedded content being displayed in-frame such as tweets and media previews. I'm pretty sure it's caused by one of the settings I've added to about:config/prefs.js but I'm not sure which one and I've been trying to figure it out for weeks. I've attached an image showing what I see instead of media previews. Can someone help me identify which line in prefs.js is causing this to be blocked?

Also one other short unrelated question. I've noticed that some of my preferences get moved or copied to another file that firefox spawns called InvalidPrefs.js

Does this mean those prefs are outdated and do not work anymore?

I have frequently seen website privacy notices which tell me that I can ask my browser to tell me when they try to set a cookie. I have never seen any browser that actually does this, and I have never found any way to get Firefox to do it. Quite a few sites don't work correctly if I set strong cookie protection. I don't want to disable this, but I would like to allow a cookie to be set if I think that particular cookie is acceptable to me. In particular one bank that I use has it web site spread across multiple domains and as a result its "remember me" login option doesn't work with third party cookies disabled: I presume that this is because it tries to set a cookie on a domain which is also owned by that bank but is different from the domain of the login page.

Allowing third party cookies per-site would not be enough because many sites use third party scripts which try to set their own cookies to track users across different sites. IMHO this breaches the GDPR, but the regulators aren't willing to do anything about it.

I can see what cookies have been set using the Cookie Quick Manager extension, but that only tells me after the event, and then only if I look. It isn't practical to look after every interaction.

Can we please have an option (preferably per-site or per-container) which allows a user to intercept each attempt to set a cookie and decide whether to allow it.

No matter what I try, I can't allow any sites to present my screen or a window, I can't find an option in settings neither in the option to allow in the tab. The "allow" button is simply not available at all. How do I solve that? The problem happens in all sites that I've tried: focusmate, cofocus, discord, google meet, etc

I am running Firefox 115 on Fedora 38 (Linux). Recently videos stopped playing with the message 'This content doesn't seem to be working. Please try later.' I disabled all extensions - same result. I entered troubleshooting mode - same result. Any ideas?

Hi!

I want to remote debug from python script.

In dev tools settings page I have checked: Enable browser chrome and add-on debugging toolboxes Enable remote debugging

And when I check about:config there it also shows: devtools.debugger.remote-enabled: true devtools.debugger.remote-host: localhost devtools.debugger.remote-port: 6000 devtools.debugger.remote-timeout: 20000 devtools.debugger.remote-websocket: true.

When I go to tools > browser tools > Browser toolbox then it asks if I want to allow connection and if I press ok then it works.

However when I run the following python code: import asyncio import websockets

async def connect_to_firefox():

   async with websockets.connect('ws://localhost:49928/devtools/browser') as websocket:
       # Now you have a connection to Firefox using the remote debugging protocol
       # You can send commands and receive responses through the WebSocket connection

       # For example, you can send a request to get the list of available browser tabs
       request = '{"id": 1, "method": "Browser.getBrowserList", "params": {}}'
       await websocket.send(request)

       response = await websocket.recv()
       print(response)

1. Run the connection coroutine

asyncio.get_event_loop().run_until_complete(connect_to_firefox())

Then I get: ConnectionRefusedError: [WinError 1225] The remote computer refused the network connection

Question: Why does browser toolbox work but python script doesn't?

About a week ago I started having trouble downloading large high resolution photo files. I have been downloading these files for work for over a year and they have always load very quick. I would click on the file and the entire photo file would be there instantly. However, for the past week these file do not download or download very slowly. I have checked internet speed, which is 310. I can also switch browsers and have no problem downloading the same files. So its not my computer and it not the internet, so something has changed with Firefox. Can you help?? I have used Firefox for over 20 years and don't want to change browsers, but I have to work and this downloading is a problem.