Firefox Support Forum

Hello Firefox,

Thanks for reading my troubleshooting question. When using the Firefox browser (my favorite by far) I cannot upload low res (500x500 pixel) Jpeg photos onto my Squarespace website. I called Squarespace and they ran tests including uploading my photos successfully. Squarespace recommended I clear Firefox cache and history. Still no good. I then ran a Firefox refresh. No good. Finally I temporarily booted the God forsaken Microsft Edge browser and My Squarespace website worked just fine. Uploaded Jpeg files successfully.

I really dont want to be stuck with Microsoft Edge. Your help would be greatly appreciated.

Tim [removed email from public]

I just hooked up a new Windows 11 computer and installed Firefox, which has been my default browser for many years. I was irritated to discover after I synced with another computer that almost all the icons for my add-ons have disappeared with no apparent way to get them back. I NEED some of those icons and it makes absolutely no sense to have them gone. Before anyone suggests it I have checked where you customize the toolbar and none of them are there. I refreshed Firefox just in case it helped and of course it didn't. Checking online only results in finding other people with the same problem with no helpful answer. It's almost like Firefox is begging people to leave and go to another browser, which I probably would since I'm so irritated at this issue, but I'm not happy with any other browser. Firefox is the only one I've remotely been happy with, but the way it is right now I'll be pretty much unable to use Firefox on my new computer. At least I still have my icons on my Windows 10 laptop until I'm forced to upgrade to 11 but my new desktop just might end up Firefoxless unless I get a helpful answer.

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines.

I can only get Firefox to run again by running from command prompt with "-allow-downgrade" option and then updating again.

I usually don't notice until I launch Firefox the following morning and it gives me a message that the profile was created with an older version and to exit or create a new profile.

I've had Firefox open and then it reverts and it gives me a XULRunner error about the profile being used by an older version.

I don't have any special backup or restore software running and the physical files in my Firefox folder in c:\program files\mozilla firefox are being physically pushed to a prior version dated 3/21/2023.

On both machines, I've completely uninstalled and reinstalled and it's good for a day and then reverts.

No log entries for the reversion can be found. It's just back to a prior version.

I've never come across anything like this before and have scanned for any malware or other issue, but haven't found anything.

How do I clear Cookies and other junk from Firefox please? Sorry I am clueless with all this technology, a technosaur. I am 73 yrs old, never studied computers, maybe one day I'll find time, between fighting other battles with baddies...

When watching videos on streaming services (e.g. Netflix) a "1.0" is placed in the center of the screen. How do I get rid of it? (I don't want it ANYWHERE on my screen.) Thank you for your help.

What configuration setting do I adjust if I want to change the font size of only the tabs and toolbar text, not the text of the window / body (managed with Windows' "Make text bigger" option)? I've made the text of the tabs and toolbar large enough for my taste, yet that same setting make the text for everything else in the browser way too big. I'd rather not download a third-party extension as the solution as that implies third-party data gathering. Thank you.

I'm currently running Firefox v 112.0.2 on Linux. I've had a theme installed for a while now that I really enjoy. It's a minimalist theme I found on github and then I topped it off with some colors that suite my desktop theme.

The ONLY issue I am having is with the dropdown menus. I can't see any of the list items and I cannot for the life of me figure out where to modify these colors. Searching has only gotten me more confused.

Photo is attached. I'm hoping that changing the text color here is an easy fix. The colors are all fine in other dropdown-ish menus, like bookmark folders for example.

Thanks in advance for any advice.

We used to be able to organize our extension buttons and icons in the toolbar, beside the address bar. However, I just updated Firefox and can no longer show these icons on the toolbar. Instead, they're hidden in the Extensions menu (with the puzzle-piece icon)

This is annoying.

There are some extensions I use many times a day, like my password manager. Is there a way to move my extension/plugin buttons back to the toolbar?

This morning when I turned on my PC, Mozilla didn't restore my previous session across 4 different browser windows. Normally, it restores my session (and the 4 windows) automatically. But this time, it didn't. I opened Mozilla, but the "restore previous session" option didn't generate the previously open windows.

I've lost hundreds of tabs that I had open... is there any way to restore my previous session?

Thanks in advance!

When I go to certain web sites, (Xfinity, Blue Cross Blue Shield), a message pops up saying, "This page is slowing down Fire Fox. To speed up your browser, stop this page". When I go into Safe Mode, I can get to those sites. How can I get rid of this message/problem? Fire Fox has current update as does my Mac.

My browser this afternoon updated to 112.0.1. Prior to the upgrade I was watching 9now.com.au. Post the upgrade the 9now pages will no longer show the controls or login boxes.

login.nine.com.au now shows a complete white page.

Devtools indicates there are almost no network queries being issued in comparison to edge.

To test I spun up a VM that had firefox 111.0 installed with the above web site working. I let firefox upgrade to 112.0.1 and it stopped functioning again. I downgraded to 111.0 again and everything works again. Seems 112.0.1 is breaking it.

Up until today this link below in Firefox provided me access to my newspaper: https://ashevillecitizentimes-nc.newsmemory.com/ Today it gives a black screen. The link works with Chrome. The lock icon gives the following information on the Firefox page. X ■si. Page Info — https://ashevillecitizentimes-nc.newsmemory.com/ — □ m E [p] [Til §i General Media Permissions Security Website Identity Website: ashevillecitizentimes-nc.newsmemory.com Owner: This website does not supply ownership information. Verified by: Sectigo Limited View Certificate Privacy & History Have I visited this website prior to today? Is this website storing information on my computer? Yes, 2,251 times Yes, cookies and 19.2 KB of site data Clear Cookies and Site Data Have I saved any passwords for this website? No View Saved Passwords Technical Details Connection Encrypted (TLS_AES_256_GCM_SHA384, 256 bit keys, TLS 1.3) The page you are viewing was encrypted before being transmitted over the Internet. Encryption makes it difficult for unauthorized people to view information traveling between computers. It is therefore unlikely that anyone read this page as it traveled across the network.

I have Dlink web cams. They are only accessable via a MyDlink app. The app is only compatible with Firefox 51 or 52. How do i get older versions running on my laptop?