Firefox Support Forum

Why can't I change my primary email address on my account? That email is not secure. I need to change it. Right now my options are to delete my firefox account entirely, or keep it connected and let myself continue to be hacked now that my email has been compromised.

Where do I go to change it? It's not under settings like the help articles say. There is no option to change it.

I am on a new PC and I've forgotten the setting to turn-off all the other dialog boxes in the "Downloads" Folder... I just want all the space for my DLs... I am 77yrs young & I download all the Doo-Dah-Day long... lol Can you help me...? Thanks in Advance Erne Zander

I deleted a bunch of old credit cards (all except one)and tried adding a new one, but Firefox (for Windows) won't let me save a new credit card after I enter it. The Save button dims a sec to show the computer acknowledges it and no error statements pop up. FWIW The authentication security setting is off. Please help.

I have Windows 11 Home Laptop lately the battery is draining pretty fast. Then i got a notification saying Firefox is using an unusual amount of your battery in the background. It says Firefox is using 78% of the battery in the background this much drainage from one app can harm the battery. It's suggestion is to kill the background process of Firefox or uninstall it and use another browser.

I have tried to figure out how to stop it but can't I have found it before in msconfig but its not there. I looked in the start-up process it is not there. I looked in the running apps i found it but it will not let me kill its process it tells me Firefox is a necessary Windows operating system application. I know that is not true. I have read where other people are having this same issue that started with Firefox 109 .

My Firefox is running 110.0.1 I need to get this to stop running in the background. can anyone please help me figure this out?

Thank You

Remove or disable reading view for only AARP webpages in Firefox ...all other sites are fine..... it is a recent problem..... it keeps going to 40 % even tho my default is 120 %... as I have to click on the toggle on each new tab to be able to view pages.....again only on AARP webpages.

If i am on "computer 1 at work" and use the sync tab, will my "computer 1 at work" sync to my "computer 2 at home", OR will "computer 2 at home" be synced to "computer 1 at work"? I don't want to lose my passwords or bookmark toolbar items. I also do not want personal items from my home computer on my work computer.

I tried to optimize settings for these aging eyes, and now I have messed up the pages such that I can't read some lines. I am not a computer person, and some terminology I don't understand. Specifically, how do I set the colors, etc. so that I can read the items? Is there a default button to set everything back to normal? Thank you, [email removed from public]

Search results for your xxxxxx@gmail.com account have detected that your email may have been exposed. We recommend you act now to resolve this breach.

Please click on the LINK...

Is this a scam?

thank you.

HI I am trying to buy a disabled persons railcard. The form requires me to upload aCVI, certificate of visual imairment which has been e mailed to as a jpeg. this refuses to upload. The attchment, although appears to be a jpeg downloads as a file with lots of categories including the document i require, but is an hmtl.

Hello, when trying to access reddit and other websites. Firefox is not loading the icons properly. I have tried:

1. Opening in troubleshoot mode
2. Opening in private window
3. Disabling Ublock Origin
4. Allowing/disallowing website to load their fonts
5. Clearing cookies and cache

All to no avail, kindly help.

I recently reset my password for my Walmart account. After doing this, I logged out and attempted to log back in.

Strangely, the log in page appeared more as a "create account" page, that is to say, it asked for an email, my full name, and to create a password.

I called support while still sitting on the page, we reasoned that if I tired to "create account" with my existing email that I was using, logically, i would get an error saying that I already had an account using that email, so I continued and to my surprise--I logged in.

However, I cannot view any of my personal information, nor the items I had saved in my cart or any type of payment information.

Mind you, I had an conflict with the Feb update to Firefox and Walmart which was similar except that I can see the image of a cart on the cart and purchase history page, at that time there were no images, but it seemed to sort itself out over a couple of hours.

As with that error, I logged into Walmart with Chrome, using the new password and am able to view all my information. I can also log into the ap with my new password, and view all my information. I simply can't log into it with Firefox and see anything, it's almost as if did create a new accoiunt, except that I can log in with the new password and view all my information in Chrome and the ap on myh phone.

To sum it up, I changed the password in Firefox, the new password works in all three cases except in Firefox I cannot view my personal information.

I do not have a screenshot of the page when I first tried to log back in with Firefox, though it was odd and somewhat unexpected.d The only way to change my password now is in Chrome, or the ap, so I cannot say if that screen would appear again or not or what would happen.

Nevertheless, I understand that Walmart.com has become a "known issue" for a lot of people. I contacted, supposedly, their IT support and was told that it would probably fix itself, more or less.

Still, I thought to post this just in case.

Thank you.

When I do the keybind (Control + P) or press the print icon in google apps (google docs, drawings, etc) it automatically downloads a pdf instead of opening the print menu. Chosen solution

Printing on any other site pops up with the printing options. Only on google apps does this happen, including gmail.

This problem is non-existent on Google Chrome and Edge. It does persist on Brave although. Haven't tested any other browsers.

Two updates ago, I had an issue where if I used any Google web products, I had weird network problems that just didn't go away (4000ms ping spikes every 5 packets). I noticed it was only when I was using Firefox, so i tried disabling add-ons and extensions, it still happened. I opened it in safe mode, it still happened. I tried using Chrome and Edge, both did not cause issues.

I reset my Firefox completely (There was some custom CSS to put tabs on bottom, where they belong) and it was perfectly fine! No issues! Everything was great for a few days!

Then you guys updated things again... and it was back... so I reset my Firefox again, and even straight out of the box, its still causing the issue, but now only when using google products, with or without add-ons, there is no custom CSS anymore either.

I do not know why its an issue, but it is, and it is ONLY with Firefox, and I really do not want to switch to Chrome or Edge... It also persists after Google is closed, until I restart Firefox.

I am unsure of specifically why this is happening now, but it is a MAJOR problem for me

Hi,

Firefox version 110.0.1 (64-bit) for Windows 11 has decided to change it's layout to something I don't like and I can't get it to change back. I've attached a picture of what it currently looks like to this ticket.

What it should be have is a Search Bar that is right aligned (as you can see it's left aligned) and it should be wide enough to almost fill the width of the browser - (I'd like to add some buttons to the right of the search bar)

I've tried clicking on the Vent Icon -> More Tools -> Customise Tool Bar to fix this but I can't make the Search Bar either align right or stretch

I have Firefox 113 on a 14" laptop. The toolbar takes up 1/3 of the height of the screen, which I find intolerable and an obstacle in my work. According to my research, there is no way to adjust the height of the toolbar only. I have a vision problem and need to have fonts a certain size. Any reason why I wouldn't go back to Firefox 110? I have 110 on another 14" computer and it looks great.

is there a way to remove search tab from tool bar and just have it in 3 line menu and also put stupid puzzle icon back in 3 line menu where it should be and not on my tool bar , i dont want to see either one of those annoying useless crap , there is already too much garbage up there we have the 3 line menu icon for a reason to keep all the rest of that crap off my tool bar it does not need to be there !

Just FYI... for the past few days, I've noticed that my Ancestry.com DNA Matches will not open in Firefox on multiple Windows computers. This function works fine in Chrome on the same computers. In Firefox, the rest of the Ancestry website works without problems. I can navigate to the DNA Matches page where it shows Paternal, Maternal, etc., but when I click on the "View Matches" button, only the header and footer information shows up on the resulting page -- no DNA match data appears. It's almost like the Javascript, or whatever they use, isn't firing. I tried texting Ancestry, and their automated response suggested downloading the latest version of Firefox. I've already done that (version 110.0.1 (64-bit)). I don't know if this problem belongs to you or if it's large enough for you to worry about, but it's annoying to me and I'll have to switch to another browser if this can't be resolved. I'd prefer to stay with Firefox. I didn't notice this problem until the past few days (or maybe a week) or so. I'm wondering if it's anything related to your latest update(s)? Thanks!

I have been having trouble after logging in to my bank's website. They use a security feature that logs me out after 15 minutes of inactivity, which is great. About two months ago or longer, after logging in, it would log me out after 10 seconds. Sometimes I can log in and stay logged in after repeated log-ins, but the problem gets worse, until often I cannot stay logged in for more than 10 seconds at a time, no matter how many times I try. I've worked with tech support at my bank, and they have never seen this problem before. They recommended clearing my cookies and cache, but that only seemed to help once. Anyway, I cannot see doing that every time I need to log in to my bank, since I do that several times a day. So, they recommended that I switch browsers. I tried Microsft Edge. Problem solved. I have no problem staying logged in using Edge. I prefer Firefox - I have been a loyal user for decades. Can you help me figure this out? - Terry Mulcahy, Albuquerque.