Firefox Support Forum

The scrolling functionality in Firefox on my mouse has suddenly stopped working - please help. Does not scroll down the bookmarks pane. Webpage scroll bar on right of screen won't work with my mouse, must be dragged down or up the page using cursor.

All my important tabs = gone. Nothing under recently closed windows. Most of them too old to be found in recent history. I'm mortified. I normally love Firefox updates but now I want to yell at someone :(

I receive this error message for several sites that I know are secure (i.e., dvd.netflix.com): "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified." How do I override this?

I tried contacting Mozilla Customer Service, but there is absolutely no way to do it. You customer service leaves much to be desired.

You updated your unstable system. It did the update, but now my saved passwords are missing. If your system deletes the passwords, what kind of safety do users of Firefox are guarantee? If this issue is not resolved, I will leave and delete your browser NEVER to use it again. In addition, I created a Firefox account long time ago to supposedly have my passwords secure. At this point all the passwords are missing. What security is your system providing?

After an update today, private browsing windows now are a different color than the other windows. I don't want them to be a different color. How do I change them back to the same as the other windows?

Also, how do I remove the extra text label next to the private mode icon, and just generally put things back to the way they used to look?

I'm not entirely sure what happened but I know earlier this year in as recent as July Firefox was working fine. I don't know if it was an update or what it was but now Firefox is consistently crashing multiple times a day.

There's never an error code but one of a few things happens:

• The entire application will freeze and not let me control Firefox at all. I need to launch Task Manager to close the browser and then sometimes reset my computer to ensure it doesn't happen again.
• With the most recent update, some of my emails on GMail (not all just some random ones) will not load in any capacity.
• The browser will flicker white and will hide the top bar of the application so I can't close it without task manager.
• The application will slow down and then crash with a "Do you want to send this report to Mozilla?" and I always click yes.

I have tried disabling and removing all extensions, I've tried firewall stuff, I've tried everything I can find but the browser is only getting worse in my experience. With this last update everything loads a few seconds slower than usual as well.

Is there a solution I am missing or am I doing something wrong? I am very very close to switching browsers but I'd rather not if there is a fix.

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I've done some internet search to find out how to get rid of it, but the only suggestion I get is to modify an option in a Google account. However, I do not have a Google account! How to get rid of this disturbing pop-up? I already use Adblock Plus and uBlock Origin, yet Google passes through them! Thank you in advance for any help you may provide.

Hi, I would like a GLOBAL setting that will BLOCK/STOP all Autoplay period! Why does this not exist?

The below is a "Chosen Solution" that does not work. Can this be removed? as it is no longer relevent? I have just wasted my time trying it.

cor-el

   Top 10 Contributor
   Moderator

1/8/21, 3:04 PM Chosen Solution

You can look at these prefs on the the about:config page to see what settings work for you to block autoplay.

   media.autoplay.default = 5 [0:allow;1:blockAudible;2:Prompt;5:blockAll]
   media.autoplay.blocking_policy = 2
   media.autoplay.allow-extension-background-pages = false
   media.autoplay.block-event.enabled = true 

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Thank you for any help in this matter. I am most deffintly not the only person having this issue.

I am trying to allow ads on knowyourmeme.com but prevent being tracked by these ads (or anything really.) Is there a way to do this?

www.yahoo.com will not load. Quote, "The page isn't redirecting Properly. An error occurred during a connection to guce.yahoo.com. This problem can sometimes be caused by disabling or refusing to accept cookies."

How does this occur when I have not changed my settings? So, this is something Yahoo has done. I want to minimize how many cookies are on my PC, what do I need to do?

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with Google Search (sometimes just loading Google will cause it) but it does happen occasionally on other sites. When it freezes this way, the only fix is to End Task and reload. It will successfully reload to the state it was in just a few seconds before freezing. I'm on Windows 10. I keep everything (OS, browsers, etc.) up to date, so I doubt that would be a factor. I wonder if there could there be an issue with a Google-based script (hence it occurring on other sites)? I don't know how I'd test for that.

I am having the identical problem as this person was.

https://support.mozilla.org/hsb/questions/1370443

I'm using Windows 11, Firefox 106.0.3. I have already selected "always ask." I do not see any way I can change the thing that says "Downloads." I see that there is a suggested fix, and I also see that an apparently knowledgeable person has advised against using that fix.

This is very basic browser functionality, and being unable to save to particular folders adversely affects my productivity. Is this issue being dealt with? What problems can I expect to occur in the future if I make the suggested fix?

Thanks in advance.

Hello

I've deleted my cookies and other data by mistake. I had a gmail account logged in(meaning when i open gmail, browser doesn't ask password etc.) now after i delete this data, i can't access to my gmail(forgot password and it wasn't connected to any kind of recovery yet. New gmail).

I somehow managed to get my previous firefox data using shadow explorer. when i follow 'Recovering important data from an old profile' guide, it doesn't work. Ex: my old cookies.sqlite file is 1.5MB. when i copy it to new profile i see it is copied. But whenever i open firefox i see cookies.sqlite new size is 96kb and i don't see any old data.

I tried almost everything on this link: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile I copied whole folders(both roaming and local). I copied only important files such as login.json or cookies.sqlite etc. Nothing works.

What am i missing here?

On my laptop, I run FDE as my daily driver, with the release version to handle my webmail. I also use portable firefox (from portableapps.com) as a browser to use while at work, from a thumb drive. While using that portable verison, I usually just go to google image search, and a work site that would definitely be secure.

My question: I don't like to update the installation on my thumb drive very often, and occasionally work computers are very slow anyways. So if I were to update it no more often than once a month, which version of firefox would be most secure: Release, Beta, or Nightly?

If doing this is just dumb, then which version gets updated less often--it would be Release, correct?

I saw many tutorials on making self-signed certificates get a lock sign of trusted certificate, which were installing the root certificate of authority in firefox which i did, and also installed in windows, i am using latest version of firefox developer edition, this is error i recieve:

Websites prove their identity via certificates. Firefox Developer Edition does not trust this site because it uses a certificate that is not valid for 192.168.0.102. The certificate is only valid for the following names: localhost, 192.168.0.102, 172.20.10.3