Firefox Support Forum

Hi, below is a crash report code from my firefox.

bp-eb9306b1-8d94-4c25-8ed6-5e6550220907

It started a few days ago. Tabs of latest version firefox started to crash, later firefox started to suddenly close itself spontaneously, and more later I had blue screens. So I decided to format.

Now I have clean install windows 7 ultimate SP1 on a new formatted samsung SSD EVO 870 (1TB) on the C: partition

I downloaded mozilla firefox (104.0.2 x64). But still sometimes it crashes individual tabs that prompts me to "reload this tab" or something like that.

And sometimes the main window spontaneously and suddenly dissappear with all its tabs, without any warning. It can be a few seconds later after I launch firefox, or a few minutes later, or with some typing or mouse action. I also try to take no action and only wait, but it closed again. I tried troubleshoot mode and wait, but it closed again.

I have no addons. I uninstalled firefox and reinstall. nothing changed. All my installations are new and clean. Whats wrong? I need your help.

See abstract. Updated to Firefox V105.0 today, and now the cursor starts in the address bar, instead of the search box middle of the page. I have tried that "about:config handoff" fix and it doesn't work for me. I think this is about the third or fourth time we have lost the "cursor starts off in the search box" functionality in the last few years, after a Firefox update. Can you code writers leave it in the search box? Please?

I have Firefox installed on Linux (Fedora), Windows, and macOS, and on Windows and Mac, I can use ctrl (cmd on Mac) + shift + Y to open the Bitwarden extension. On Linux, this instead opens the downloads library (which is normally ctrl + shift + j...). Is there any way to change the shortcuts on Linux to be the same as the other two OSes? Judging by the many many open questions on this site about changing shortcuts, I'm not holding my breath...

Is there a way to turn off the scaled video stream permanently that is usually placed at the lower right of the web page. Is there a name for this. SFgate.com forces a scaled video stream when the main video stream is out of view. You can X out of the stream but it comes back eventually.

Today I stumbled on an issue that seems to have affected a number of users who care about profiles. The issue is articulated well here. It appears that a clean installation of Firefox results in the creation of two profiles, one called "default-release" and another "default" where "default-release" is the default. Ugh.

Can any user safely delete the "default" profile and rename the "default-release" profile to "default" to restore a simple, uncomplicated configuration? Why wouldn't Firefox do this by default?

I understand from question 1264072 that Firefox did this intentionally to support multiple installs and release channels, but why shouldn't the "default" profile be used by default? Surely a user who is not performing multiple installs or dealing with multiple release channels shouldn't have their profile names polluted by unaffected concerns.

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com. I see a number of Q/A on this but no clear resolution for the novice user. I like Firefox but may have to switch browsers if I can't figure this out. Please help.

I haven't changed anything except for Firefox auto-updating to version 104.0.2 this morning but now some sites with dark mode are nearly unreadable (see attached screens 1-2 of Twitch and Giant Bomb, respectively), and others have had their default text size rapidly shrink (see screen 3 of a Wikipedia page), with no warning. What was fine yesterday is no longer working correctly today. I tried disabling and re-enabling different extensions and clearing my whole browser cache and that does not seem to have helped. Is there any explanation or quick fix for these issues on the way or a way I can roll back to 104.0.1 until the problem has been solved?

PS: I'm also using the latest version of Windows 10 and my video card (Radeon RTX 480) drivers and neither have had any updates in the past 24 hours.

In the previous versions of Firefox, when selecting a language of input, all the other languages were unselected. This was a much better option than today's, where they remain selected, allowing to check in several languages simultaneously. The problem with that is that when a word exists in both languages with a small difference (accent, two letters reversed or something like that), if there is a spelling mistake, it may not appear. In the example below, "defense" should be with an accent: "défense".

When I was looking at the site and login credentials I noted there are three accounts listed:

@hotmail.com - When I log into Firefox using this account I am granted access to bookmarks and related credentials. @gmail.com - When I try to login using this account, a message is presented saying I need to log in using the main account. This makes sense as this is listed as a secondary account.

My main concern is the last account - when I try to login using those credentials, I need to go through an account set up - including providing my age. So is this an account I should be concerned with, or can it be safely ignored?

Best regards! Loralie

Although I have selected "Open Previous Windows and Tabs" in Start-Up, my windows and tabs were not restored when I inadvertently quit Firefox. I then went to the three horizontal bar Application menu to look for "restore previous session", but it is no longer there. Is it possible to restore the possible to restore the "restore previous session" option in that menu? How can I restore previous session when I have inadvertently closed Firefox? I'll be grateful for advice. Thank you

How to delete saved passwords and how to talk to a technical live person? TOO HARD TO GET HELP MAYBE I SHOULD GO TO ANOTHER BROWSER? I just spent an hour working with GoDaddy GREAT HELP went back to log in and I keep getting my OLD password, FOR GODS SAKE PLEASE GET YOUR ACT TOGETHER AND GIVE SOME HELP WE'RE NO ALL TECHIES!

Since 2 days ago Firefox has started displaying white text as black which makes a lot of websites unreadable. This happens on most websites featuring white text such as Google, GitHub, etc... It only happens on Firefox Also a lot of fonts used on Reddit such as the ones used for thread titles seem to be missing and replaced with some fallback font. I have not changed anything in Firefox and I can not think of anything that would have caused this.

Dropa;

I can download an E-Trade brokerage statement from my DELL LAPTOP, Windows 10 and Firefox ((identical to my Desktop) whereby I can view the pages of the statement , however, from my DESKTOP I cannot download an E=Trade brokerage statement for me to view the pages of the statement.

Below is the address or link for downloading an E=Trade brokerage statement, on my screen, from my DELL LAPTOP, whereby the pages of the statement appear, This is the identical link / address that I copied from my DESKTOP, however the statement does not appear: "Download failed"

https://edoc.etrade.com/e/t/onlinedocs/doc?docType=stmt&docId=0

How may I correct not being able to download and E-Trade statement, to view on the screen (after which downloading to a file) on my DESKTOP ???

                          Michael

I've been using FF for quite some time. Until it started crashing tabs constantly, even just after opening a new tab. I tried disable extensions, but didn't fix it. Then I created a fresh new profile and just used sync. Same results. Chkdsk is fine, no malware. I don't know what else to try.

Windows 10 21H2

Here are the last 2 log IDs:

b0e64f21-f625-4854-b855-20406a47906f dc28686d-1a32-4586-87ca-c056cccc2562 dd8d5ef4-3399-454a-b229-7cdf1e997bd6 37f98890-17fa-4611-8ebf-0d30b7acdaa3 02a3ef86-c0e6-4ebc-a7a3-7204f2452e23

Yahoo email issue I have been going around in circles on this 'help' site & now i've somehow found this page so hopefully i can get some proper advice? My sky/yahoo email won't fully load & this has only begun to happen last few weeks, I have tried every solution offered to no avail. Wgat happens is i open my sky/yahoo email vis the fully updated (before any one asks) Firefox browser but my email will stop loading after a few eeks worth, today back to 29th Aug only then i just see grey bars & no continuation of downlaod although the page tells me i have some 700 inbox emails. It's pretty much the same with 'sent' too.

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID.

In this case, how I can recovery my ID...?

And if I cannot recovery my ID, can I delete addon that already being distributed.

Background

I tried to log in to a website that I use often and discovered that all of my saved logins had disappeared. After some looking around here, I was able to restore the passwords by replacing logins.json with a "previous version" of the file (about a day old).

about:profiles shows only one profile, the default. There are, however, 4 other "default" profiles in the "profiles" folder, including one from 2017. I ignored all of these older "default" profiles.

Although using the "previous version" seems to have solved the problem, there are a number of files in my default profile, including

• logins.json.corrupt
• 14 more files named login.json.corrupt-1 through login.json.corrupt-14, and
• logins-backup.json

I didn't notice logins-backup.json until after I had replaced the bad file with the "previous version" file, so I don't know if this was created before the problem started (I doubt it) or afterwards.

Questions

1. If this happens again and there exists a logins-backup.json file, is that a possible file that can be used to replace a bad logins.json?
2. Can I delete all those logins.json.corrupt files? Is there any way to use them? Is there any reason to keep them?

I upgraded to Ubuntu 22.04 recently. Since then Firefox 104.0.2 (64-bit) has been arbitrarily freezing; sometimes i have to restart the computer while most of the times I am able to kill the Firefox main process and restart Firefox.

The freeze occurs when i try to save a Web page; i don't see any "logic" as to which Web pages cause Firefox to freeze. It seems totally arbitrary.

I clear my downloads list everyday (sometimes more frequently than that) and clear cookies & cache everyday.

I have selected "no proxy" by default, in 'Connection Settings'.

This never happened until after i upgraded to Ubuntu 22.04.

I've browsed the support pages and don't find anything relevant to my problem. If I'm overlooking something, I apologize in advance!

I have attached a 'screen capture' image of Firefox processes just before i killed the main process.

Thanks in advance for any suggestions. Ramki