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Updating Firefox from Menu > Help > About yields ransomware

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its… (read more)

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its update, then asked me to restart Firefox. I did so and got a "ransomware" notice from my antivirus program, saying it fixed the problem (but not how). Trying to run Firefox repeats the notice. Does Firefox now have malware in it?

A Web search turns up nothing. I am posting this question from Google Chrome.

Windows 10 Home Malwarebytes premium (latest)

Asked by David Spector 1 day ago

Answered by David Spector 1 day ago

  • Solved

Firefox update check can't talk to the mothership (likely)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact er… (read more)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact error message.

"Firefox can't update to the latest version. Download a fresh copy of Firefox and we'll help you to install it."

My suspicion is my network team is blocking my browsers from getting to the Firefox update servers but I don't know how to test it. One of my browsers is 77.0, the other is 77.0.1. Both of them give me the error in the image. Both of them insist I'm on the latest version of Firefox when I use 'Help/About Firefox' to check.

If anyone knows what data I should collect to get this figured out I'd appreciate it.

Thanks

Asked by Tallbek 3 weeks ago

Answered by Tallbek 2 weeks ago

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Firefox new for an XP laptop

I need to install Firefox NEW on an XP laptop. I need the (newest) old version that will install on the XP downloaded to THIS (Windows 10) computer and "Sneaker-netted" t… (read more)

I need to install Firefox NEW on an XP laptop. I need the (newest) old version that will install on the XP downloaded to THIS (Windows 10) computer and "Sneaker-netted" to the XP. Then I presume I will be able to download the NEWEST version that will run under XP and do the upgrade. What I received was indistinguishable from the most current version, when I tried to get 43.0.1. Help?

Asked by GooRoo 3 days ago

Answered by James 3 days ago

  • Solved

Top bar in Fireox

Hi, I have a new computer and installed Firefox as my web browser. I have also Firefox on my old computer and could by signing in to my Firefox accounts get all my setti… (read more)

Hi,

I have a new computer and installed Firefox as my web browser. I have also Firefox on my old computer and could by signing in to my Firefox accounts get all my settings and bookmarks in the Firefox on the new computer. On my old computer after opening Firefox there is a bar at the top with from left to right, File, Edit, History, Bookmarks, Tools, and Help. After opening Firefox on my new computer, that bar is not there. Can you please tell me how to get that bar also on my new computer in Firefox.

Thanks, Bert Schmitz

Asked by bschmitz 5 days ago

Answered by McCoy 5 days ago

  • Solved

Importing from Opera

Microsoft will not let me use Opera without having to reinstall it every time Windows updates. I've been using Opera for 4 years and all my data and bookmarks are there.… (read more)

Microsoft will not let me use Opera without having to reinstall it every time Windows updates. I've been using Opera for 4 years and all my data and bookmarks are there. Firefox does not give the option to import from OPERA!!! "Other browsers" never includes Opera. Help? Anyone know how to import from the browser I've been using for years?

Asked by brokenseven17 6 days ago

Answered by Wesley Branton 5 days ago

  • Solved

Want to re-install Firefox with completely clean slate

First time installing Firefox, I mis-entered email address. Wanted to correct. De-installed program, then re-installed. But I didn't get a clean slate. Firefox knew that … (read more)

First time installing Firefox, I mis-entered email address. Wanted to correct. De-installed program, then re-installed. But I didn't get a clean slate. Firefox knew that I had an account. How to wipe slate clean and start completely fresh?

Asked by rconrad 6 days ago

Answered by cor-el 6 days ago

  • Solved

Weird Firefox malfunctions on new Mac

Recently I bought a new Mac, and used my external TimeMachine backup drive to put all my data on the new MacBook Air. Since then, Firefox is having trouble with certain s… (read more)

Recently I bought a new Mac, and used my external TimeMachine backup drive to put all my data on the new MacBook Air.

Since then, Firefox is having trouble with certain sites. On Patreon.com, most data won't load - I just get their swirling "wait" pattern forever. On Libsyn.com, the podcast description field for when I'm posting a new podcast episode fails to appear - the label "Description" is there, but no field.

Also, if I use Facebook Messenger, to talk to someone, inevitably about five minutes into the call, I'm told that there's a lot of noise on the call, or a lot of echo on my voice, or they can't hear me at all. For me, the connection is fine, but the other person experiences this. It's not a mic problem -- happens regardless of which mic I'm using, and other options like Skype don't do this, just Facebook.

Since all of these sites function fine in other browsers, I'm assuming something got slightly messed up in Firefox during the migration to the new Mac. What can I do to iron this out?

Asked by Barubiito 1 week ago

Answered by FredMcD 1 week ago

  • Solved

How to save MP3s instead of Mozilla saving them as HTML

Mozilla now (did not before) saves MP3s as HTMLs when I try to save an audio file. How do I change this action? No MP3 option appears in the applications list. (see attac… (read more)

Mozilla now (did not before) saves MP3s as HTMLs when I try to save an audio file. How do I change this action? No MP3 option appears in the applications list. (see attachment) I would appreciate any help. This has got me stumped.

Asked by thinkbp 1 week ago

Answered by jscher2000 1 week ago

  • Solved

Yahoo Mail not working properly after downloading the latest Firefox browser.

I have downloaded the latest browser today. I can access my Yahoo Mail, but I cannot delete or send any mail from it when using this browser. My Yahoo Mail is now useless… (read more)

I have downloaded the latest browser today. I can access my Yahoo Mail, but I cannot delete or send any mail from it when using this browser. My Yahoo Mail is now useless when using Firefox. Please advise me of the solution to the problem as soon as you can.

Asked by barr_italia 1 week ago

Answered by Andrew 1 week ago

  • Solved

Extensions does not work when profile copied to another computer

Dear audience I have troubles that when I copy Firefox profile to another computer, the web extensions does not work. Sometimes helps to restart Firefox to safe-mode and … (read more)

Dear audience

I have troubles that when I copy Firefox profile to another computer, the web extensions does not work.

Sometimes helps to restart Firefox to safe-mode and then back to normal. But always works when on a new computer I disable extensions and enabled them back on.

If I remember correctly, this behavior started with Firefox 68.

OS: Windows 10 Firefox: 77.0.1, 64bit, English

Do anyone know why this is happening, and hot to correct it? Is there any preference that should be modified?

Thank you and cheers

Asked by crssi 2 weeks ago

Answered by crssi 2 weeks ago

  • Solved

download Firefox browser

Thank-you so much for your help.....I have done what you said and used the link to install Firefox.....it went through the whole procedure and I thought that it was all o… (read more)

Thank-you so much for your help.....I have done what you said and used the link to install Firefox.....it went through the whole procedure and I thought that it was all ok.....but right at the end of it I pressed the Finish icon which also said open Firefox now and the same "My backup" website came up......maybe the download is somewhere else that I do not know about......? I also pressed the icon which said make Firefox my default browser......sorry I am appearing a bit confused as to whether I have understood but I am trying......Regards Mark

Asked by mark196 2 weeks ago

Answered by jscher2000 2 weeks ago

  • Solved

Pocket

I recently had to change the email address that I have had for many years because Vodafone decided unilaterally no longer to support the sub-domain. I changed from: [emai… (read more)

I recently had to change the email address that I have had for many years because Vodafone decided unilaterally no longer to support the sub-domain.

I changed from: [email]hoof.demon.co.uk

to: [email]@hoofratings.co.uk

Having registered my new email address, I tried to get into my pocket list but all the pages saved over several years have gone and I am having to start again from scratch.

I tried to get in by using the old email address, but of course that is no longer recognized.

The new email address simply gets me to a virgin pocket.

Is there any way I can get my legacy pocket back and accessible under the new email address?

Any help would be much appreciated.

Asked by TonyDrapkin 2 weeks ago

Answered by the-edmeister 2 weeks ago

  • Solved

I lost bookmarks and user passes after firefox update

I lost bookmarks and user passes after firefox update. new version of firefox is 77.0.1 (64-bit) I read the related questions but did not understand how I could recover.… (read more)

I lost bookmarks and user passes after firefox update. new version of firefox is 77.0.1 (64-bit) I read the related questions but did not understand how I could recover. and attached pictures of my profile.

Asked by hsamadzadeh 2 weeks ago

Answered by FredMcD 2 weeks ago

  • Solved

Firefox crashes half a second after starting even in safe-mode

Hi, We are having an issue with Firefox 77 x64 on a Win10 (1909 - 18363.836) When we start it, nothing happens. Sometimes, we can see for half a second the dialog box as… (read more)

Hi,

We are having an issue with Firefox 77 x64 on a Win10 (1909 - 18363.836) When we start it, nothing happens. Sometimes, we can see for half a second the dialog box asking if we want to start in safe mode but firefox stops before we have time to do anything. We tried to start firefox from Powershell in safe-mode without any success. We started firefox to reach the profile manager (.\firefox -ProfileManager), the profil manager starts and is crashing after half a second We noticed an installation of firefox 32 bits remaining. We deleted the folder. We desinstalled Firefox and reinstallled it many times without any success. (we tried the long term version without any success) We deleted the profile folder without any success.

What could we do?

Thanks in advance for your help!!

David

Asked by David 3 weeks ago

Answered by David 2 weeks ago