Firefox Support Forum

I was in italy when I first created my firefox account and by default it choose italian as language. All of my search results are in italian even though in browser settings I choose English as preffered language. Now I discovered that actually my firefox profile is in italian that's why I see results in italian. In the profile settings (https://accounts.firefox.com/settings), there is no option to change the language. Please help.

I keep getting browser update screens by microsoft asking me if i would say yes to installing the latest download or update. I checked my settings and i'm set to get automatic updates but they are all in pending status because I say no to the microsoft question everytime because i didn't know if i could trust that warning that they throw up.

What do you advise?

Why, why when being prompted to update, updating fails and I abort (only real choice) is the previous version of Firefox removed? This happens all the time and every time I have to do a complete new install and redefine all my Quick Access menu items. If this happens one more time, I will use someone else's PDF reader. Updating should not be that hard. I have administrator privilege's so why does your software updates fail?

How do I download 68.10 ESR? Later versions break my files. Don't know why and can not get newer files. All I get is newest version, not the one I need. I can get to the older version directory. But which file do I get?????????

When I updated my Firefox browser it eliminated all my favorites and can't log into either one of my email accounts although I can get on the internet and into any other URL! It also eliminated all the links in my toolbar?

Thanks, Greg

I got a replacement computer for my old one which will not start up, i use a Firefox browser so how do i transfer my files, passwords, bookmarks and desktop icons from my old computer to my new one?

I have had Firefox for three days now, and I was trying to watch some videos on Netflix, but I got this error that the DRM was not installed. I did not have any plugins installed or VPN on either. I was looking for steps to solve this but came to a dead end. I tried looking into the console, and it gave me errors with turning off/on the DRM. I would like to get some help with this.

When uninstalling Firefox developer edition my anti virus firewall popped this message:

"Firefox Developer Edition Helper does not have a valid digital signature"

Filename: Un_A.exe

Does anyone know anything about this?

I want the version (which i assume is the ESR one) OFF my computer. I have downloaded a "regular version" (116.0.3) and have followed all instructions I have found on this site. It gets to a point and says it can't find the file. There is no README or Install file in the download so I am stuck. Please help me because I want the ESR version GONE!!! Thanks for any help! R

All of a sudden Firefox won't load. I get this message ...

"Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

There is no other window open and I still get this message. I've uninstalled and reinstalled it and I still get this message when the program won't load.

Help!

Bil. Alvernaz bil@alvernaz.com

FF says "account disconnected" but I did not disconnect it.

Ok. So reconnect and launch sync. No problem. 4 other machines have FF and syncing works great.

See tabs etc synced just as I am used to from decades of happily using FF.

But close out and restart. WIN 11 new desktop.

Come back to FF and get "account disconnected".

Your thoughts greatly appreciated!

I am trying to install VPN for the first time on my MacBook Pro, 13.5.2 (22G91). I get the message VPN is on - No Signal - Check connection. I found the advice on troubleshooting and added Mozilla VPN by my Firewall, but it did not change anything. Now I am trying to reset Mozilla VPN by clicking 6 consecutive times in the Get Help to reach Developer Options, as adviced in your Troubleshooting article, but to no avail. What can I do?

Whenever I install a new version of Firefox it deletes the "Distribution" folder (in Windows "C:\Program Files\Mozilla Firefox\distribution"). So I have to keep a backup copy in another location so I can restore it.

Why? What is the purpose of doing this? It makes no sense. Is there a configuration setting to stop this?