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Theme hasn't updated, but is showing up differently.

The theme I am using has never made my new tab screen show up like it's in dark mode. The new tab used to show up like it was in light mode and I don't know how to get it… (read more)

The theme I am using has never made my new tab screen show up like it's in dark mode. The new tab used to show up like it was in light mode and I don't know how to get it back. The theme I am using has not updated so I don't think it is that. I have also tried switching to some other themes and it hasn't changed it to the white new tab screen. It's hard for me to read, please help. Thank you

Asked by dragoniteynite 16 hours ago

Last reply by HenricuzHotmail 1 minute ago

Right click menu keyboard shortcut

Hello, I upgraded my FireFox to the latest version 88.0 today, and noticed some changes on right click menu. In the old version, the keyboard shortcut key is a to copy a … (read more)

Hello,

I upgraded my FireFox to the latest version 88.0 today, and noticed some changes on right click menu. In the old version, the keyboard shortcut key is a to copy a link, but now it was changed to L. That is really inconvenient. As you know, when you right click a link using the mouse, your right hand is still holding the mouse, and not easy to press the letter L on the keyboard.

The old menu option is "Copy Link Locaton", but the new one is "Copy Link".

Is it possible to customize the keyboard shortcut of right click menu, please?

Thank you! Brian

Asked by Brian30@IRQ 18 hours ago

Last reply by jscher2000 4 minutes ago

Unable to sign in to my email account for Spectrum (Charter.net) using Firefox

Unable to sign in to my email account for Spectrum (Charter.net) using Firefox. Other browsers work. I called tech support at Spectrum and they told me this is a known … (read more)

Unable to sign in to my email account for Spectrum (Charter.net) using Firefox. Other browsers work. I called tech support at Spectrum and they told me this is a known problem with firefox that they get regular calls about. They are advising customers to use a different brower and do not know what is causing the problem or if it will get fixed. Clearing the startup cache for Firefox DOES NOT fix the problem for me. Running the current version of Windows 10 64 bit pro version on a 4 month old HP Pavilion laptop. Firefox has adblock installed.

Since Charter is aware of the problem and is solving it by telling people not to use Firefox, I'm wondering if anyone knows anything about this and has a solution. I cleared the startup cache several times and that didn't change anything.

Asked by ddjones81259 5 hours ago

Last reply by FredMcD 21 minutes ago

WidevineCdm plugin crash

Last week (14 April 2021) I was able to watch videos on netflix and hulu. This week (21 April 2021), however, a yellow bar appears across the top of the page, saying, on … (read more)

Last week (14 April 2021) I was able to watch videos on netflix and hulu. This week (21 April 2021), however, a yellow bar appears across the top of the page, saying, on the left-hand side: "The WidevineCdm plugin has crashed Learn more...", and, on the right-hand side, "[Reload page] [Submit a crash report]". Repeated submissions of crash reports, as well as repeated reloading of the page, results in exactly the same: same yellow bar, same inability to watch videos. Likewise, clicking on "Learn more" merely results in the widevine.com page, which states that the company does not service end-users. In addition, last week (14 April 2021), I purchased a video on youtube, and watched part of it. This week (21 April 2021), wanting to watch the rest of the video, all I encounter is: "Your browser can't play this video. Learn more." Clicking on "Learn more" yields "Your browser is up to date. You can use YouTube's latest features!" Repeat ad nauseam. So, it seems that, even though my browser is up-to-date, I am still unable to watch videos on either youtube, hulu, or netflix.

Asked by maikstrik 19 hours ago

Last reply by HenricuzHotmail 22 minutes ago

detect pending restart for updates

Is there a way I can detect a pending update and restart firefox? I'm on MacOS. We're updating browsers in an enterprise environment and we allow automatic update but the… (read more)

Is there a way I can detect a pending update and restart firefox? I'm on MacOS. We're updating browsers in an enterprise environment and we allow automatic update but the user doesn't restart the browser to complete the update. If there's a way to detect this I can prompt the user myself. Unless there's a policy I can enforce that would work better.

Asked by D N 20 hours ago

Last reply by HenricuzHotmail 24 minutes ago

When uploading huge files, does FF timeout and try to resend?

I'm seeing some weird behavior in FF. I have an HTML page that allows the user to click on a link to trigger a file upload to a remote server. The file being uploaded is … (read more)

I'm seeing some weird behavior in FF.

I have an HTML page that allows the user to click on a link to trigger a file upload to a remote server. The file being uploaded is usually > 2GB and takes a LONG time to upload (sometimes > 1.5hrs due to slow link to remote server).

What we see is the remote server ends up with multiple corrupted versions of the same file.

Could it be that FF is silently timing out waiting for a HTTP response and then retrying to upload the file? I can't think of any other explanation for the multiple files, since the user only clicks once on the hyperlink.

Thank you, Dan

Asked by musca999 21 hours ago

Last reply by HenricuzHotmail 26 minutes ago

WidevineCdm Crash

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I… (read more)

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

Asked by jennifer.juba 4 hours ago

Last reply by FredMcD 27 minutes ago

How can I submit Firefox Beta feedback?

I have some feedback regarding the new UI update, but neither the link in the release notes (As always, we welcome your feedback feedback.) nor the Settings -> Help -&… (read more)

I have some feedback regarding the new UI update, but neither the link in the release notes (As always, we welcome your feedback feedback.) nor the Settings -> Help -> Submit feedback ... button (Settings button redirect ) take me to a form.

Asked by Michael Schaufelberger 13 hours ago

Last reply by jscher2000 33 minutes ago

Firefox 88 has mouse wheel problems when zooming in Miro.com collaboration boards

Miro.com is an online collaborative whiteboard. When using the mouse, the scroll wheel is used by the site to zoom in/out of the whiteboard. As of Firefox 88, the speed a… (read more)

Miro.com is an online collaborative whiteboard. When using the mouse, the scroll wheel is used by the site to zoom in/out of the whiteboard. As of Firefox 88, the speed at which zoom occurs on this website when using the mouse wheel is much faster than in previous releases of Firefox, causing the zoom steps to be much too large too fast. This has made it difficult to use this site.

Note that I'm not talking about Firefox magnification zoom, but about how Firefox is passing mouse wheel information to the Miro.com website for use in their whiteboard zoom feature.

Other users on the Miro community board are reporting they fixed this issue by reverting to Firefox 87:

https://community.miro.com/ask-the-community-45/i-want-to-wheel-zoom-in-smaller-steps-how-3526?postid=18974#post18974

Asked by john585 36 minutes ago

Widevine CDM plug-in issue. Not able to stream any video..

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in pref… (read more)

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

Asked by n.akhtar42 22 hours ago

Last reply by HenricuzHotmail 43 minutes ago

Blackouts On Screens

During searches, opening email or anything else I get these parts of pages that are blacked out. Some times they will go ways when scrolling but mostly I have to highligh… (read more)

During searches, opening email or anything else I get these parts of pages that are blacked out. Some times they will go ways when scrolling but mostly I have to highlight a sentence, click and goes away.

I do not know how else to describe it.

I like the new features and way that Firefox works and have always enjoyed the security an anonymity.

Does not happen with other browsers. Computer is up to date and runs great, not that that should matter.

Firefox version. 88.0, Windows 10 up to date.

images attached.

Any thoughts?

Thanks

Asked by frederickwinters 44 minutes ago

Browser Display Issues

Hello, Since the last windows update, I have been having trouble with Firefox. Please see attached images for example. I have tried a refresh and even a re-install of the… (read more)

Hello,

Since the last windows update, I have been having trouble with Firefox. Please see attached images for example. I have tried a refresh and even a re-install of the browser but no resolution.

I appreciate your help.

Asked by mghaly 3 hours ago

Last reply by jscher2000 46 minutes ago

Initiating PayPal

When using Paypal to pay for a purchase, from EBAY, the login screen for Paypal hangs, is not displayed, It does work when using IE (last version). It did work properly… (read more)

When using Paypal to pay for a purchase, from EBAY, the login screen for Paypal hangs, is not displayed, It does work when using IE (last version). It did work properly up to a couple of weeks ago.

Asked by gshillington 2 hours ago

Last reply by FredMcD 49 minutes ago

Having trouble connecting with www.i-say.com surveys. They cannot get through to me swith surveys.

Typed-in "OTHER"; don't know how to solve problem. www.i-say.com member for over 12 years. Now, when I open a i-say survey, it doesn't come to me. I-say tells me FIREFOX… (read more)

Typed-in "OTHER"; don't know how to solve problem. www.i-say.com member for over 12 years. Now, when I open a i-say survey, it doesn't come to me. I-say tells me FIREFOX won't allow their survey into my computer. I've spent almost 20 hours trying to fix problem (I'm not computer literate). Something happened in FIREFOX during their last upgrade and I don't know how to fix it.. Can someone help me with "very simple" instructions? Thank you/

Asked by AmbersDad 2 hours ago

Last reply by FredMcD 50 minutes ago

Firefox doesent work anymore

Hello If I open Firefox on my Smartphone it shows me blank site,see added screenshot. I did uninstall it already and new installation but still the same.This happen since… (read more)

Hello If I open Firefox on my Smartphone it shows me blank site,see added screenshot. I did uninstall it already and new installation but still the same.This happen since this morning. I use Huawai y7 Android 5,1 The image i send you ,suppose to be the google search site I can do it with any site its not readable. The only page which is working is the starting page of firefox AS I said I am using FF since 3 years on my phone worked perfect but since this morning no more Best regards Joachim Hof

Sorry my english i am german

Asked by joehof 2 days ago

Last reply by HenricuzHotmail 1 hour ago

Firefox 87 suddenly won't start. Error Msg: The code execution cannot proceed because VCRUNTIME140_1.dll was not found.

How do I fix this? Firefox won't start (it did a few days ago). Version 87 running on Windows 10. Error Msg: The code execution cannot proceed because VCRUNTIME140_1.dll… (read more)

How do I fix this? Firefox won't start (it did a few days ago).

Version 87 running on Windows 10.

Error Msg: The code execution cannot proceed because VCRUNTIME140_1.dll was not found.

There is a file: VCRUNTIME140.dll in the C:\Program Files\Mozilla Firefox folder.

I reinstalled Firefox but that didn't help.

Asked by reisold 1 hour ago

Last reply by TyDraniu 1 hour ago