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  • Archived

Firefox won't Open

This is what I have done so far: I have done a full OS refresh of Windows 10. Used Revo Uninstaller to remove all program files, Registry items. Deleted all App data for … (read more)

This is what I have done so far:

I have done a full OS refresh of Windows 10.

Used Revo Uninstaller to remove all program files, Registry items.

Deleted all App data for every User account.

Re-installed Firefox with a fresh installer.

What happens:

After installing Firefox it will open once, and only once.

If I close it at any point, it will never open again unless I re-install it.

It will not open in Safe Firefox Safe mode (Holding shift) It will not open in Windows 10 Safe Mode It will not open with my firewall completely disabled my anti-virus uninstalled & off It will not open after restarting my PC It will not open after refreshing my OS again It will not open after Administrator Command Prompt ipconfig /flushdns It will not open after Administrator Command Prompt netsh winsock reset (And restarting) It will not open after clicking refresh re-installing it It will not open after deleting all extensions/cookies/profiles (again) It will not open after deleting all contents of the start-up folder. firefox.exe -p does not open or work

Firefox will only open -ONCE- immediately after re-installing it, I do not know what other options I have besides literally doing a clean install of my entire operating system.

I will get background processes when I try to open Firefox as if it's open, I've already tried closing them then opening again but the program still doesn't open.

I'm at the point where if I want to use firefox, I have to run the installer & it will open then I can use firefox until I close it then I have to run the installer again for it to open.

Literally everything works except for Firefox, I can run every program, game, stream/record video, etc. I have been bending over backwards doing everything I can to see if something else was going on, if anyone has any troubleshooting, I can try outside of what I've already done so far please let me know I'd like to resolve this without having to restore my entire PC for just firefox.


PC Specs: AMD Ryzen 7 32GB of Ram GPU Nvidia 2070 Windows 10 Home 21H2

Asked by ayedog26 9 months ago

Last reply by James 9 months ago

  • Archived

Lost browser on one machine

The Firefox browser stopped connecting to the internet right after the end of a Zoom meeting, on the computer that I use all the time. When I click the link, the start p… (read more)

The Firefox browser stopped connecting to the internet right after the end of a Zoom meeting, on the computer that I use all the time. When I click the link, the start page will slowly come up, but none of the links work on this one computer. Otherwise, I am able to connect to the internet with other browsers and with Firefox on other computers.

Could the meeting connection have done something?

Thank you,

Betty

PS: My ability to get responses is compromised--I reached this chat page through Chrome! I can monitor my email on other devices.

Asked by betty.snowden 9 months ago

Last reply by James 9 months ago

  • Solved
  • Archived

Firefox 96 not loading pages, or even home page

Submitting using Chrome, which may have to become my default browser. Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000 Since installing FF 96, the program has … (read more)

Submitting using Chrome, which may have to become my default browser.

Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000

Since installing FF 96, the program has stopped loading pages. Will not even load home page. Starting in troubleshooting mode sometimes works, but sometimes does not.

No extensions are installed.` I have tried Refreshing. I have uninstalled and reinstalled. Neither helps. Multiple instances of FF are started with every launch, even when the launch results in a blank page.

Any advice would be helpful.

Thank you,

Steven Sacks

Asked by steven.sacks 10 months ago

Answered by steven.sacks 9 months ago

  • Archived

Firefox 97.0 x64 not loading any page

I'm using Windows 10 and Firefox 97.0 x64. It was working just fine for a long time now, but I shut down my computer and when I turned it back on Firefox would load, but… (read more)

I'm using Windows 10 and Firefox 97.0 x64. It was working just fine for a long time now, but I shut down my computer and when I turned it back on Firefox would load, but I couldn't navigate to any webpage not could I pull up about:config or anything.

I tried uninstalling it, restarting it, uninstalling Microsoft Visual C++ redistribute 2015 x86 and x64. Nothing worked.

I then installed the x86 version of Firefox and it was able to load pages. Any ideas on how I can get Firefox 64-bit working on my PC again?

To the best of my knowledge I have not added any new extensions any time recently.

Asked by abishur 9 months ago

Last reply by James 9 months ago

  • Solved
  • Archived

Firefox won't open

Last night Firefox was running fine. I closed everything and left for a couple of hours. When I came back and opened Firefox everything was blank. There was a blank open … (read more)

Last night Firefox was running fine. I closed everything and left for a couple of hours. When I came back and opened Firefox everything was blank. There was a blank open tab, no response to any input in the address bar, nothing. So, I closed the window and tried again - this time it didn't even open. However, Task Manager showed Firefox running with 6-7 entries, all of which I used "End Task" on. I rebooted the computer and nothing had changed. It wouldn't open but it showed up a few times in Task Manager. I tried a Refresh - no change. I tried reinstalling - no change. I uninstalled and tried reinstalling - no change.

Finally, in desperation, I uninstalled, used "RegEdit" and deleted every entry I could that had "Firefox" in it. Then I reinstalled fresh - Firefix Installer didn't know it had ever been on my computer. Same result.

Honestly, I'm completely out of ideas. I can't try anything in Firefox because it won't open and I've deleted all the files and reinstalled and still no joy. Obviously, there is some file it's trying to use that is corrupted or something that isn't just a part of Firefox.

Any suggestions???

Asked by CoolNQuiet 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Archived

Firefox stopped working

Two days ago I turned my computer on and went to my favorite browser. I have it attached to my task bar so I clicked waited for a bit then nothing happened. I clicked ag… (read more)

Two days ago I turned my computer on and went to my favorite browser. I have it attached to my task bar so I clicked waited for a bit then nothing happened. I clicked again noticed I hade the search thinking spinner. Nothing happened. Browser would not load up. i used the desktop icon and the icon in the start menu with no luck. very well next step reboot the computer, Nothing. Last resort un-install and reinstall but there is a refresh button before the uninstall began, I do this with no luck... I un-install go to the website on chrome and download then reinstall. I have since reinstalled twice more and the best I get is after the re-install i get the home page click settings add my desired home page and that is as far as I can get the browser to go.

Please tell me you know what's wrong and how to fix it.

Asked by terry.black35 9 months ago

Last reply by James 9 months ago

  • Archived

Cannot connect via FireFox

For the last 3 days I have been unable to connect to net via Firefox. I've changed nothing on my end, so don't know what the problem could be. Prior to 2/09/2022 ever… (read more)

For the last 3 days I have been unable to connect to net via Firefox.

I've changed nothing on my end, so don't know what the problem could be.

Prior to 2/09/2022 everthing was working as it should. Now when I try to log on the only think I get is a blank screen with just the Firefox logo in upper left corner and blank search box.

Have tried uninstall/reinstall. Don't know what else I can do. It shows that the firewall is allowing access. I can access net via IE or other site, just not via Firefox.

Would deeply appreciate any help that can be offered.

Thanks in advance.

Asked by jeg1962 9 months ago

Last reply by James 9 months ago

  • Archived

Blank tab when opening firefox and won't load any websites

Since the newest firefox update to version 97, when I open firefox all it shows me are blank tabs. It doesn't load any websites and when I restart it, it doesn't even sho… (read more)

Since the newest firefox update to version 97, when I open firefox all it shows me are blank tabs. It doesn't load any websites and when I restart it, it doesn't even show that it's loading a website either - it's just blank (and then I also can't access settings). I tried everything that is out there. I tried opening it in troubleshoot mode, I even reinstalled it, I checked for java and adobe flash players, I cleared all history. Sometimes it also just doesn't open when I try to. Is there anything I am missing that might help me get my beloved firefox back?

Asked by julia.spielmann 9 months ago

Last reply by James 9 months ago

  • Archived

firefox pages blank

I am unable to use firefox because every page comes up blank (image attached). It just shows the url, but then no loading, nothing. I tried refreshing, resetting, uninsta… (read more)

I am unable to use firefox because every page comes up blank (image attached). It just shows the url, but then no loading, nothing. I tried refreshing, resetting, uninstalling and reinstalling and I still get the same blank pages for every site. Turned my computer on/off again. Internet is working fine. I'm not having this problem with other browsers and firefox was working fine earlier today. Please assist or let me know if you need any clarification. Thanks!

Asked by bower.blakely 9 months ago

Last reply by James 9 months ago

  • Archived

Firefox won't work

Everytime I open firefox it will open in task manager but won't actually open in a window. Everytime I restart my computer firefox will only open one time and will not lo… (read more)

Everytime I open firefox it will open in task manager but won't actually open in a window. Everytime I restart my computer firefox will only open one time and will not load anything, not even the home page, and won't allow me to interact with it beyond clicking the settings and them not actually doing anything. I've uninstalled it multiple times, I've done clean uninstalls/reinstalls, I've removed all my extensions. Literally nothing is working at all. How do I fix this

Asked by sdwykziwhvrkxbkunu 9 months ago

Last reply by James 9 months ago

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  • Archived

Firefox Browser is not working, but I know internet is connected because other browsers are working (Edge and Chrome).

I opened Firefox today like I do every day and every tab I open gives me nothing. I thought the internet might be down, but after talking with co-workers, they have inte… (read more)

I opened Firefox today like I do every day and every tab I open gives me nothing. I thought the internet might be down, but after talking with co-workers, they have internet. I opened Chrome and Edge, and can connect to websites with no problems. I can't do anything on Firefox right now. I couldn't even connect with support through Firefox. I restarted my computer twice hoping that would be a good starting point, but no change in Firefox.

Asked by akdbach 9 months ago

Answered by TyDraniu 9 months ago

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  • Archived

Browser on Laptop suddenly stop displaying under search bar

My firefox on my laptop was working just fine until it stopped displaying anything under the search bar. I tried reloading, End Tasking the browser, Refreshing the Instal… (read more)

My firefox on my laptop was working just fine until it stopped displaying anything under the search bar. I tried reloading, End Tasking the browser, Refreshing the Install, Uninstall re-install, reboot computer and nothing is letting my laptop firefox display.

it wont even let me access settings or other menu options. It sometimes books up troubleshoot mode but that also has the same issues.

laptop is windows 10 lenovo. firefox is 97.0 64bit version. was working 2 hours ago.....

Asked by smuwen 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Solved
  • Archived

Unable to load any site all or open firefox settings

So I have no idea what happened besides a windows update since the last time I used the browser. I had 3 tabs open when I left yesterday for work and when I came back non… (read more)

So I have no idea what happened besides a windows update since the last time I used the browser. I had 3 tabs open when I left yesterday for work and when I came back none of the 3 were loading just white screens and the loading icon next to the website just constantly spins I left it loading for 2 minutes before giving up.

I decided to try clearing out the cache, cookies, history, and basically all the options but passwords. Then I went ahead and tried again still no improvement. If I try opening a new tab and closing the others the same thing no difference.

I then noticed a windows update was going so I let it finish then restarted the computer and when it was ready checked firefox again and still nothing. So now I'm using Edge to type this out and am having no issue getting to any site that I was trying earlier.

Is there anything else I can do? Or is it like I gotta wait for a firefox update to come out?

Asked by gamefrek184 9 months ago

Answered by James 9 months ago

  • Solved
  • Archived

Firefox Unable to load pages, or show any response at all

Well firefox was fine yesterday, today i open my computer up and it will not load anything. No home screen, type something in it doesnt try to load. I cannot open setting… (read more)

Well firefox was fine yesterday, today i open my computer up and it will not load anything. No home screen, type something in it doesnt try to load. I cannot open settings, i can click it, but it does nothing (the hamburger drop down works)

I have: Checked firewall Reinstalled firefox 3 times, to default settings x2 Restarted my computer x2 Shut down my computer Reinstalled microsoft visual c++ 2015-2022 Updated windows Shut down firefox many times within task manager Refreshed firefox Clear startup cache Safe mode (forefox) Checked antivirus (Not in order)

Edge works fine, but firefox is goofy.

Pc information: Amd ryzen 5 3600 6-core 16.0gb ram 64bit Windows 10 home Version 21H2 Osbuild: 19043.1526 Ethernet connection (also tried wireless, same results) 1tb free space

Firefox information: 97.0

The picture is about as much as it’ll do, sorry for the photo of screen, i am typing this on mobile

Asked by toddo212213 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Solved
  • Archived

Browser opens, but no pages load and the button to log into my account does not work

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Fi… (read more)

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Firefox update on 2-12-22

Asked by dianne.dichter 9 months ago

Answered by James 9 months ago

  • Solved
  • Archived

Firefox Refuses to attempt connections to websites

When attempting to load websites in firefox, i enter a URL into the address bar and hit enter and then... Nothing. It's like Firefox isn't even attempting to begin a conn… (read more)

When attempting to load websites in firefox, i enter a URL into the address bar and hit enter and then... Nothing. It's like Firefox isn't even attempting to begin a connection to websites. I have tried multiple uninstall/reinstalls of the program, I have removed all extensions I can, I've attempted clearing my cache, none of these things worked. the version I have installed is 97.0.

Asked by carnatorian 9 months ago

Answered by FredMcD 9 months ago

  • Solved
  • Archived

Restore tabs

After the most recent "upgrade", I cannot access my old tabs and there is no restore previous session option under history, plus everything is exceedingly slow. How do I … (read more)

After the most recent "upgrade", I cannot access my old tabs and there is no restore previous session option under history, plus everything is exceedingly slow. How do I contact a staff member? What is a telephone number for support?

Asked by dft17 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Archived

Firefox has stopped working

yesterday firefox worked fine. Today when I opened it, it was slow loading my homepage (my email account) and would open new windows but never open anything in them. It w… (read more)

yesterday firefox worked fine. Today when I opened it, it was slow loading my homepage (my email account) and would open new windows but never open anything in them. It would open new windows from links in an email. It would give no error messages and there was no spinning circle or anything else to indicate that it was working. When I typed in an address and entered, nothing happened. I tried the refresh, but that window wouldn't open. I did a reinstall and now my home page won't even come up. I have an Alienware x17 R1 running Windows 10. Other browsers (Microsoft Edge, Opera) run fine.

Asked by bunnydaddyx11 9 months ago

Last reply by James 9 months ago