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  • Solved

Firefox can't load any page anymore, instead shows white tab.

Hi all! I need help getting my Firefox running again. Today it crashed (due to lack of available RAM), I had to shut it down in the task manager. When I restarted the bro… (read more)

Hi all! I need help getting my Firefox running again. Today it crashed (due to lack of available RAM), I had to shut it down in the task manager. When I restarted the browser, it couldn't load any content anymore. That means the upper control bars of the browser window work as usual, the lower part of the window stays completely blank.

I can't load any websites, local servers or routers, no local content such as images, or offline htmls, nor internal pages such as about:config.

What I tried so far:

- disabeling hardware acceleration

- disabeling proxy settings

- starting firefox in safe mode

- refreshing firefox

- reinstalling firefox (73.0)

- reinstall with profile reset

- reinstall with manual deleting Program Files\Mozilla Firefox and AppData\Roaming\Mozilla\Firefox

...maybe even more.

Nothing helped.

Interestingly, even firefox portable shows the same behavior now, though at least one page was able to load after 15 minutes or so. I also noticed that the firefox.exe is still active in the taskmanager after I close the browser (under user tab, not under processes) - I have no idea if this has to do with the problem.

I would really appreciate any help! Thanks! Jay.

Asked by DocJay 3 months ago

Answered by philipp 3 months ago

Links from emails not working.

Starting about 02/11/2020, links in emails take me to a blank page and FireFox stops working. Must close FireFox. I have neither added nor updated any add-ons. I disabled… (read more)

Starting about 02/11/2020, links in emails take me to a blank page and FireFox stops working. Must close FireFox.

I have neither added nor updated any add-ons.

I disabled all add-ons with no change.

Under Performance, I unchecked " Use recommended performance settings" and 'Use hardware acceleration when available". No change.

The only way a link works is if I have (basic) FireFox already running.

I have reversed the above changes and await HELP.

Asked by AIVAS 3 months ago

Last reply by OzSteveC 2 months ago

  • Solved

desktop

I'm having a problem with Firefox. On my desktop for the last 2 days. None of the pages will load. Need to find out what I have to do to fix this problem Should I uninsta… (read more)

I'm having a problem with Firefox. On my desktop for the last 2 days. None of the pages will load. Need to find out what I have to do to fix this problem Should I uninstall it and reinstall it or is there something else I can do? Please help.

Asked by JTLDavis 3 months ago

Answered by Maitreya 2 months ago

Firefox wont load any sites after windows 10 update

While I dont know if these 2 things are related some strange things still happened with my firefox, version 73, 64bit. No sites wont load, at all. Chrome Comodo, IE11, Ed… (read more)

While I dont know if these 2 things are related some strange things still happened with my firefox, version 73, 64bit.

No sites wont load, at all. Chrome Comodo, IE11, Edge work without a problem. I uninstalled many times Firefox, backed up or deleted the Mozilla folder from %appdata% folder. Still wont work. On new install it should start up but it doesnt. On one occassion it created 6 new profiles in 5 minutes. about:config cant be opened. If I close it down to reopen it I get the message that it needs to be stoped first. Wont work in safe mode either. I depended heavily on firefox for work related issues, saved passwords, saved dials and so on. All gone now.

Is there anyway of fixing this or should I abandon Firefox and go with Chrome? Im sure there is something somewhere that is broken but I cant put my finger on it.

Asked by scootiesjunkmail 3 months ago

Last reply by jscher2000 3 months ago

  • Solved

Firefox starts, but no web sites will appear on the screen. If I type in a URL, or click on a saved link, nothing happens. Chrome works fine. Can u help?

The Option menu won't load. I tried restarting with add-ons disabled, but it doesn't re-start. I tried starting in safe mode, and it loads, but again, no web sites will l… (read more)

The Option menu won't load. I tried restarting with add-ons disabled, but it doesn't re-start. I tried starting in safe mode, and it loads, but again, no web sites will load. I'm running Firefox 73.0 and , with Bit defender. And help would be appreciated!

Asked by jrian 3 months ago

Answered by philipp 3 months ago

Firefox has stopped working immediately upon attempted launch. Reinstall does not work. Shift does not work. firefox -P does not work. Change: HW acc turned on.

Firefox was working ,but no 3-D. Turned on 3-D. Attempted to restart firefox. Now attempting to start firefox and it immediate says "Firefox has stopped working". Running… (read more)

Firefox was working ,but no 3-D. Turned on 3-D. Attempted to restart firefox. Now attempting to start firefox and it immediate says "Firefox has stopped working". Running firefox -P does the same. Re-install does the same. Exception Code: c0000005

Asked by Jim 3 months ago

Last reply by Jim 3 months ago

  • Solved

After Update to version 73 can't visit any page - Windows 7

After upgrading to Firefox 73, my browser can't load any webpage. This happens if I type the url, click on a bookmark or even follow a link on an email. If I try other br… (read more)

After upgrading to Firefox 73, my browser can't load any webpage. This happens if I type the url, click on a bookmark or even follow a link on an email. If I try other browsers, all pages load normally. No add-ons are enabled on Firefox. Also, I noticed that the about:config page isn't loading. If I revert back to an older version, like 67.0, the normal operation restores. But, with the next Firefox restart that installs the update 73 the problem reappears. I have also checked to see if Firefox runs in compatibility mode but it didn't. Please help me solve this issue.

Asked by dassan76 3 months ago

Answered by cor-el 3 months ago

Firefox v73 not working

Updated yesterday. Now firefox is not working. It starts just fine but can't seem to access the internet. I've checked my security software and found no blocking occurrin… (read more)

Updated yesterday. Now firefox is not working. It starts just fine but can't seem to access the internet. I've checked my security software and found no blocking occurring. If I click on help/about that window pops up but the links in it do not work However it does say it is up to date. The troubleshooting page opens but the options page won't. That is unless I choose to refresh firefox, then sometimes it loads but once I close and reopen firefox or try to access another webpage it's gone and won't come back.

It is not running in compatibility mode. I've tried running it in compatibility mode but again nothing. I've tried using different profiles (old and new) and still nothing. When I try to load a page there is nothing happening at all. No little wait sign, no messages... nothing. After closing firefox and then checking task manager I can see that firefox is still running. From there I can manually close it. The instances that are still running seem to be for whatever I tried to load that didn't.

Since this happened I've also installed an older version as well (72.0.2) and it works just fine. It's what I'm using to be here. It's just 73 that is stuck. Other browsers I use are Opera (works just fine) and IE (also works) I don't use IE for anything but it works. 

My OS is Win8.1 64bit my browsers are also 64bit.

Found this in event viewer:

Faulting application name: firefox.exe, version: 73.0.0.7342, time stamp: 0x5e3dd850 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00007ff9a553012a Faulting process id: 0x1b88 Faulting application start time: 0x01d5e1d49b6bc89e Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: d93c17c1-4dc7-11ea-8379-00241d8dcb2d Faulting package full name: Faulting package-relative application ID:

Asked by DJSG3 3 months ago

Last reply by DJSG3 3 months ago

  • Solved

Hi Firefox team Just letting you know. In your updated web browser 73 vision to my bookmarks I still there, but it won't let me open. Any website He is just a c

Hi Firefox team Just letting you know. In your updated web browser 73 vision to my bookmarks I still there, but it won't let me open. Any website He is just a complete bl… (read more)

Hi Firefox team Just letting you know. In your updated web browser 73 vision to my bookmarks I still there, but it won't let me open. Any website He is just a complete blank screen. Are you able to fix this please?

Asked by ben hedger 3 months ago

Answered by Roland Tanglao 3 months ago

  • Solved

New Firefox either won't load, or if it loads, won't work. Won't search, won't sync, won't anything. Old version was fine

I am using an Acer Spin laptop with a 256 Gb ssd and an Intel core i5 7200U 2.5GHz processor, with 8Gb of ram, running Windows 10. I've used Firefox for years on various… (read more)

I am using an Acer Spin laptop with a 256 Gb ssd and an Intel core i5 7200U 2.5GHz processor, with 8Gb of ram, running Windows 10. I've used Firefox for years on various machines. I also use it on a Linux laptop and an Android phone. And I use a portable version on a memory stick. All fine. But the new revamp / upgrade doesn't run on my Acer. I've uninstalled it, cleaned out unused files, removed registry entries, and at last got it to run. But it's now a zombie. It won't search, won't let me log in to sync. Nothing. Any help really appreciated as I am having to rely on other browsers I'd rather not use and which don't work well with some browser-based knowledge resources I use.

Asked by fosjon 3 months ago

Answered by philipp 3 months ago

UPDATE 73.0 MAKES FIREFOX STOP WORKING. HAD TO DO SYSTEM RESTORE

I want to report that updating to version 73.0 today - Feb. 11, 2020, caused Firefox to stop working entirely. I could not find answers in Support and ended up doing a sy… (read more)

I want to report that updating to version 73.0 today - Feb. 11, 2020, caused Firefox to stop working entirely. I could not find answers in Support and ended up doing a system restore on my laptop in order to go back to Version 72.0. Now Firefox is working again. Never had this problem with previous updates. IF THIS UPDATE HAS BUGS can someone please try to fix them? Thank you!

Asked by asusiq1 3 months ago

Last reply by JTLDavis 3 months ago

  • Solved

After update to Firefox 73, browser no longer loads pages

After updating to Firefox 73 (running on Windows 7), no pages will load. Saved tabs have a blank URL bar, opening a new tab and putting in a URL does nothing, no built-in… (read more)

After updating to Firefox 73 (running on Windows 7), no pages will load. Saved tabs have a blank URL bar, opening a new tab and putting in a URL does nothing, no built-in pages (such as the various about: pages, options page, etc.) work, nothing. All basic troubleshooting (including refreshing, reinstallation, and so on) completed with no change.

(Do not trust generated system details on this question - posting from another computer.)

Asked by PyroDesu 3 months ago

Answered by PyroDesu 3 months ago

Firefox would open but then wouldn't let me actually do anything it just sat there. I tried to reinstall but the installer wont open.

Firefox would open but then wouldn't let me actually do anything it just sat there when i tried to click on bookmarks or search stuff. I uninstalled to try to reinstall b… (read more)

Firefox would open but then wouldn't let me actually do anything it just sat there when i tried to click on bookmarks or search stuff. I uninstalled to try to reinstall but now the installer won't open it just freezes up my cursor forcing me to restart windows explorer.

Asked by bmx469 3 months ago

Last reply by philipp 3 months ago

Firefox blank after update to V73. Reset and reinstall havent fixed.

Windows 10 1909. Firefox recently updated to V73. At first the consent.exe was continuously trying to load that has now stopped but the browser will not load anything at … (read more)

Windows 10 1909. Firefox recently updated to V73. At first the consent.exe was continuously trying to load that has now stopped but the browser will not load anything at all. All the tabs remain blank and this is also the case starting it in safe mode. Its been reinstalled a few times but no change.

Asked by phil.dambrogio 3 months ago

Last reply by McCoy 3 months ago

  • Solved

Firefox was working beautifully until earlier this week. It still loaded the application, but would not load any pages.

NOTE: I am running this browser on a second computer that Firefox is working OK on. The machine I am trying to get Firefox working on is Windows 10 pro Dell 8390. I ha… (read more)

NOTE: I am running this browser on a second computer that Firefox is working OK on.

The machine I am trying to get Firefox working on is Windows 10 pro Dell 8390.

I have uninstalled and reinstalled. I get a message when re-installing that the application failed to start and in error code (0xc0000005). The app appears to load OK, but displays an empty page. Selecting other links causes the address for the link to appear in the address box, but nothing loads. I am pretty sure that I am installing v73, but couldn't find the about window to know for sure.

Asked by Tim 3 months ago

Answered by philipp 3 months ago

  • Solved

firefox provides an error message when starting

After doing an auto upgrade to Rel 73, firefox started but no windows would load., I uninstalled firefox and went to the Mozilla site and did a re-install. After the rein… (read more)

After doing an auto upgrade to Rel 73, firefox started but no windows would load., I uninstalled firefox and went to the Mozilla site and did a re-install. After the reinstall when I click on finish to start the program I get the following

firefox.exe - Application Error. The application was unable to start correctly (oxc0000005)

Asked by doowopper70 3 months ago

Answered by DogT 3 months ago

  • Solved

When I open Firefox, it won’t load anything at all.

The webpage is just blank, nothing loads, nothing is in the search bar. It won’t let me open settings or view my save passwords at all. I’ve tried using other web browser… (read more)

The webpage is just blank, nothing loads, nothing is in the search bar. It won’t let me open settings or view my save passwords at all. I’ve tried using other web browsers and they work.

Asked by alliecatm21 3 months ago

Answered by philipp 3 months ago