Firefox Support Forum

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

open app on desktop, closes within 40 seconds whether browsing, playing a bookmarked game or just watching opening page. I uninstalled app, reinstalled with saving bookmarks then without saving apps, it stills closes

When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboard becomes completely disabled, requiring a reboot.

This ONLY happens while browsing with Firefox browser. I cannot deliberately reproduce this, but it happens frequently - up to several times a day. It seems to be tied to multiple key hits on the down and/or up keys. This only happens in Firefox, not in any other apps, including Visual Studio.

This is a brand new HP laptop. HP support says that this is a Firefox support issue because it only happens on Firefox and no other programs or scenarios.

Can you please help me to identify, troubleshoot and resolve this issue? I am a software/database engineer but this is a little outside the scope of my knowledge. I should be able to conduct any tests or provide any needed feedback at a useful level with only a reasonable level of hand holding. I suspect that Firefox is somehow inhibiting or disrupting the keyboard driver.

Environment: FIREFOX 125.0.2 64 bit

Windows 11 Edition Windows 11 Pro Version 23H2 Installed on ‎2/‎13/‎2024 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0

Keyboard drivers: HID Keyboard Device

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdhid.sys        10.0.22621.1 (Winbuild.160101.0800)       Microsoft

Standard PS/2 Keyboard

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   i8042prt.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft

HP Envy laptop model 17t-cw000 Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz Installed RAM 32.0 GB (31.7 GB usable) Product ID 00355-61386-37102-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple calling platforms (tested in Genesys Cloud and Teams), we are not able to adjust the settings for the speaker that audio plays from. We can adjust the default microphone setting, but not the speaker setting. This is only occurring in Firefox (works fine in Edge and Chrome).

Additionally, we've tried adjusting the default audio settings by going to Windows > Sound settings > App volume and device preferences, and changing the settings specifically for Firefox on this page. This does not work. When we check Teams or Genesys Cloud, it seems like Firefox is just picking any default without a rhyme or reason.

Any assistance would be greatly appreciated.

I have 3 laptops all running windows 10 or 11. These all share a docking station giving access to an extended display, keyboard etc. All laptops run fine with the docking station except for one issue with the newest laptop... The screen resolution, only on firefox on the one laptop, (everything else is fine) is completly out of whack. I have tried the zoom function but no luck. I have trawled the internet but all the solutions are from 10+ years ago and refer to different versions of firefox and windows. I am not a computer geek so please dumb down any advice.

The page https://www.stardock.com/products/groupy/update opens during the loading of the OS background processes. I have looked up on the windows task manager, the about:config and haven't found anything related to this process.

Hello! I synced my browsing data yesterday by signing in to firefox account and reset my OS(window 10) to improve my laptop's speed. When I am trying to get back my browsing data back after resetting and installing firefox by signing in to my firefox account and pressing the Sync Now button then its not giving me my browsing data back. Why is it so? Need Help. Thank You!!

For one site I go to there is an internal menu where I should be able to scroll down. In Firefox, there is no option on the right side for me to scroll down...but in Chrome I have no problem. The owner of the website said it should work in Firefox but it's not. I have attached images from the 2 browsers. I have attached 2 screenshots. For Chrome you can see to the right of the numbers under the Acct # column that I can scroll down. But in Firefox I don't have that option to scroll down to see entries at the bottom of the list.

Help! How can I fix this so I can scroll down in Firefox for this sub-menu item?

Thanks, Steve

I have many tabs open at the same time and I'm noticing tabs from Urban Dictionary in particular are automatically changing to suspicious sites, quite a few porn sites in fact.

Is this something Urban Dictionary is doing to direct viewers to sponsors or is there a bug in my FF browser?

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unreadable." And I didn't make any changes myself. So far it was fine. Now what can/should I do?

Unable to run firefox. I get the error message. (see attached screenshot) After terminating firefox processes, I attempted to create a new profile. and see an error message. (see attached screenshot)

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was a time sensitive issue, I wiped a bunch of crap off my drive as fast as I could, and I guess somehow I deleted my browser bookmarks because the field now shows as empty when I open Firefox. I was able to track down the backup file, but it throws an error when I tell it to restore. Is there anything I can do about this?

Most of the time I cannot print my emails because an "add blocker" is installed. So now, I no longer use Firefox, since when I use Microsoft, I have no such problem.

in the firefox browser is there any way to see the casting the browser screen to chromecast on tv. similar to 'cast to media device' in edge browser or chrome browser.

I get the following message when going online with Firefox: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." I've followed all the prompts to restart the computer, refresh the computer, delete the favicons.sqlite and places.sqlite and it won't allow me to delete them. This happened yesterday as well. Yesterday I could delete those files and everything was restored. But today I can't get it to work.

please add a bar that shows how much is left until the end, e.g. like in Chrome it writes how much has been downloaded and estimates the time until the end of the file download and then neutralize the CPU usage when turning on the Firefox browser I really like your browser but it irritates me that it uses a lot of computer resources and there is no bar how much is left and how much has been downloaded and add a startup wallpaper on your mozilla shop website and in the task bar, it will be best to on version 124.1.6 Refresh and also to gain dominance over chrome add support for the poor homeless and needy and and start being aggressive in the market and overtaking edge and buying smaller browser organizations and and reduce resource consumption as much as possible, this way you will increase support for weaker computers and create your own AI support, e.g. Phoenix AI, Google does not have it, so you have an advantage and and reduce the resource consumption as much as possible, this way you will increase support for weaker computers and create your own AI support, e.g. Phoenix AI, Google does not have it, so you have an advantage and add your own offline game, e.g. a fox running away from the storm and let there be sun with trees and and add Firefox Rewards, e.g. a photo with Firefox and give a warning, e.g. low battery, users will thank you for everything, don't thank you because it also brings bad luck and remember forever i love firefox browser and during installation at the end of the firefox installation, thank you for installing our firefox browser!