Firefox Support Forum

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

I know this is an ongoing issue but it seems like nobody has mentioned it in a while so I figured I would stir it up again. I am fed up with the bookmark double spacing and having to scroll down all of the time.

If nothing else I would think that the Firefox team owes all of its loyal users an explanation as to why they don't seem to want to fix this probem.

Thanks my rant for this year :)

Over the past few weeks I've been unable to watch live videos on Firefox on Ubuntu 22.04. I thought it was just an issue with Twitch but I realized the problem also persists on live videos on Youtube and did some troubleshooting which didn't solve the issue. The only solution I was able to find for Ubuntu said to install ffmpeg, which I already had, but I made sure it was upgraded, refreshed Firefox, and still have the issue. Currently I'm on Firefox 121.0 but I've had this issue since before I updated it. I dual boot Ubuntu and Windows and am not having this issue when I boot Windows on the same computer and Firefox profile.

On bootup firefox opens a single window which says the following:

Sorry. We’re having trouble getting your pages back." We are having trouble restoring your last browsing session. Select Restore Session to try again.

The restore function succeeds in restoring 6 windows from the prior session, but this notice keeps appearing on every bootup.

Here are a few relevant details from about: config

• browser.sessionstore.max_resumed_crashes (is set to 1)
• browser.sessionstore.resume_from_crash (is set to true)
• No 3rd party third party cleaning software
• Two extensions, tab stash and tree tabs
• There are no entries in about:crash for this event

Have been using Firefox from 2004 with 5-10 open windows which appear on bootup as they existed from the prior session. This is the first occurance of this error. Appreciate your support. Here are a few system details:

1.) 28gb ram 2.) Linux ~ LMDE 5 (Elsie) 3.) Firefox ESR 115.8 (oesr) 64 bit.

The Shortcuts saved on my Home Page have disappeared again. I cannot re-enter because they are not accepted. Why is this happening and how can it be fixed?? Very frustrated!

Raydell Barr Macon, GA

Firefox 121 Windows 10

Starting a few weeks ago, firefox would not load any accounts via https://login.microsoftonline.com/ one one of my Macs.

I was running the latest version 121.xx on MAC 12.7.2

Nothing would fix the site issue, so I tried re-installing and refreshing Firefox. Followed all the troubleshooting steps.

Now firefox is completely broken. Tried creating a new profile. Running in safe mode, etc.

It sometimes will load pages, but extremely slow. But generally is unusable.

Firefox works on my other macs just fine (Profile uses sync with those machines)

Safari and Chrome work perfectly fine. No malware. No ISP issues. No firewall.

Please advise a fix or I guess I will delete everything firefox related.

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving me having to terminate it through task manager. No error message ever come up, Firefox just freezes.

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.

We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore.

Autofill card still works, but not addresses.

Hey there! After updating Firefox to 121.0.1 YouTube latest videos box not showing. It appears for a few seconds after page is loaded, but then just disappears. Checked on another computer -- the same issue, although in 120.0.1 works fine.

Sync just does NOT work. I installed FF on my Mac brand new and fresh... brand new machine. Signed into Sync. NOTHING. After 6-7 HOURS... nothing. It just gets NOTHING AT ALL from my Windows Desktop.

I've signed out of ALL Firefox/Mozilla sync sessions... signed in clean- all browsers are up to date. And the about:sync-log page shows a LONG streak of errors... NON STOP ERRORS.

Why?! Why can't we just sync extensions to install and bookmarks across machines? How is this that hard for Mozilla?!

The sync-log page list: File:error-sync-1714085057059.txt 6 KB 4/25/2024 17:44:17 File:error-sync-1714088658041.txt 18 KB 4/25/2024 18:44:18 File:error-sync-1714189161327.txt 6 KB 4/26/2024 22:39:21 File:error-sync-1714498425099.txt 13 KB 4/30/2024 12:33:45 File:error-sync-1714588968223.txt 10 KB 5/1/2024 13:42:48 File:error-sync-1714589121080.txt 9 KB 5/1/2024 13:45:21 File:error-sync-1714600674960.txt 7 KB 5/1/2024 16:57:55 File:error-sync-1714604277834.txt 24 KB 5/1/2024 17:57:57 File:error-sync-1714838021899.txt 24 KB 5/4/2024 10:53:41 File:error-sync-1714839602488.txt 11 KB 5/4/2024 11:20:02 File:error-sync-1714839613709.txt 10 KB 5/4/2024 11:20:13 File:error-sync-1714844303035.txt 16 KB 5/4/2024 12:38:23 File:error-sync-1714844919123.txt 15 KB 5/4/2024 12:48:39 File:error-sync-1714846872373.txt 17 KB 5/4/2024 13:21:12 File:error-sync-1714846956569.txt 12 KB 5/4/2024 13:22:36 File:error-sync-1714941772713.txt 15 KB 5/5/2024 15:42:52 File:error-sync-1714941774043.txt 14 KB 5/5/2024 15:42:54 File:error-sync-1714941849730.txt 14 KB 5/5/2024 15:44:09 File:error-sync-1714942633097.txt 14 KB 5/5/2024 15:57:13 File:error-sync-1714942674714.txt 48 KB 5/5/2024 15:57:54

Day after day and attempt after attempt of failures for a basic function of the browser.

Here is the text of the latest log and showing constant connection errors- mind you NOTHING is breaking on my internet as I'm often streaming things and watching stuff while surfing, or others in the house are. Our connection, and Firefox getting online, are all working fine. I am at a loss. I don't understand how this is so terribly broken out of the box that you can't just sign in and let it talk to their servers. I know Google has billions behind Chrome, but this shouldn't be so 1990's bad by comparison to Chrome sync.

1714081299909 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714081300746 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945349 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714082945374 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714085055761 Sync.SyncScheduler DEBUG Woke from sleep. 1714085056643 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1714085056899 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056902 Sync.Service DEBUG User-Agent: Firefox/125.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.127.0.20240419144423.desktop 1714085056902 Sync.Service INFO Starting sync at 2024-04-25 17:44:16 in browser session V0xN5aUmAS9A 1714085056902 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714085056904 Sync.Status INFO Resetting Status. 1714085056904 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1714085056904 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1714085056904 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1714085056905 Sync.SyncAuthManager INFO Getting sync key 1714085056905 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1714085056905 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1714085056905 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1714085056906 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1714085057025 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057025 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 478\" data: no]"} 1714085057031 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057031 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057031 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1714085057031 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1714085057031 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1714085057055 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/209631697/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1714085057056 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1714085057056 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1714085057057 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1714085057059 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

I just tried to connect to YouTube & get "You're offline. Check your connection." I assume this is due to a DoH connection issue. I can connect in Chrome. My Firefox Mozilla Connection Settings are "Use system proxy settings", though I have set this to "No proxy" in an attempt to fix this - didn't help.

Under Privacy & Security: "Enable HTTPS-Only Mode in all windows", "Enable secure DNS using: Increased Protection" - tried "Default Protection" - no help. Using Cloudflare default.

It has been a few months since I tried YouTube - not sure what's up. It works in Firefox on my phone..

Hello. I have put my language everywhere on the settings which is latvian. For possible translations i have only put english. Some pages, for example, whatsapp web is showing in russian ( i mean the app data for sure, not the messages), also some homepages i use open automatically in russian. How can i put latvian by default or if its not available for the homepage, put english automatically?

Hello

I hope you can help.

Trying to sync my logins/passwords from my laptop to my desktop. It just doesnt work.

I have reset primary password, logged into both devices, selected sync on both devices. But it does not sync to desktop. Both machines come up in the Connected Services setion of my mozilla account.

When i try to manually enter logins & password on desktop list - it keeps asking me to enter my primary password (despite already being logged into firefox).

This is very frustrating so any help is greatly appreciated.

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefox. Any ideas how to fix this?

only sometimes, when i get a new tab, from double click or anywhere else, appears a blue circle on the left side of the tab bar, it comes from the browser it gets bigger. ive just seen it from the corner of my eye. it just happens real quick

can someone help

I have a frequent problem with dead tabs in FF v121 on Win 10. I tend to have many tabs open (like 15 say) and it sometimes happens that a tab becomes completely unresponsive. It could be a new tab that I open or an existing one that I click on. When this happens I can't do anything. Page reload, clicking on links, entering an address by hand ... nothing happens. The tab is simply dead. The tab is essentially dead. After some time (usually 1-2 minutes) the problem resolves itself. However, it is very annoying as it happens almost every day and sometimes even several times a day. So I am looking for a way to solve, otherwise I will have to move to Brave or some other alternative. Any ideas what could be the problem? I also do not want to restart my browser several times a day as that logs me out of all websites I use including Whatsapp (I delete cookies when closing FF).

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature:

https://finance.yahoo.com/quote/DEO/

When I fill out the information and hit "send", nothing happens. The "report broken site" screen remains active. Hitting Send multiple times has no effect.

I've tried using this feature for other pages, and it appears to work; but it won't work for this site.

Can anyone suggest why that might be? Is it a byproduct of the site's being broken?

Thanks.

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes.

I have uninstalled and reinstalled.

Using Windows 11 Pro 22H2.

Any suggestions?