• Solved

Facebook Messenger Video Calling/Chat

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported… (read more)

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

Asked by wolfdad 3 months ago

Answered by wolfdad 3 months ago

firefox will not load - error message

I cannot open firefox. The error box says that the platform version 130.0.1 is not compatible with the maxversion 130.0 or the minversion 130.0. It looks as if the upgrad… (read more)

I cannot open firefox. The error box says that the platform version 130.0.1 is not compatible with the maxversion 130.0 or the minversion 130.0. It looks as if the upgrade to 130.0.1 was incomplete. I need to have this fixed

Asked by Winslow Rogers 1 day ago

Last reply by TyDraniu 1 day ago

  • Solved

Getting PR_CONNECT_RESET_ERROR on websites which use TLS/SSL

For the past few days when I have tried to log into a few websites which use TLS/SSL I have gotten PR_CONNECT_RESET_ERROR. Please see the attached screenshot for more det… (read more)

For the past few days when I have tried to log into a few websites which use TLS/SSL I have gotten PR_CONNECT_RESET_ERROR. Please see the attached screenshot for more details. This issue was observed ever since I updated to Firefox version 124.x. Prior to that the websites were working fine.

When I try to access the same websites and try to log into them using Microsoft Edge, I do not face a similar issue. They work fine.

I have cleared the browser cache, restarted firefox, and then tried. Still faced the same issue. I have cleared the DNS cache of Firefox browser (about:networking#dns) and then tried. Still faced the same issue. I have opened Firefox in Safe mode (Menu > Help > Troubleshooting mode) and still faced the same issue.

Can someone please help me in fixing the issue? I would like to refrain from using MS Edge or chrome browser.

Asked by ixian 5 months ago

Answered by zeroknight 5 months ago

  • Solved

Files downloaded in Firefox Private Browsing are deleted automatically after closing the browser

I am facing issue while downloading files in Firefox Private Browsing. Whenever I download my PDF files, as soon as I close the browser window, the files also get deleted… (read more)

I am facing issue while downloading files in Firefox Private Browsing. Whenever I download my PDF files, as soon as I close the browser window, the files also get deleted automatically. What should I do to rectify this issue.

Asked by kashishjaggi16 5 months ago

Answered by cor-el 5 months ago

  • Solved

Firefox Translation - Turn off

Hi. How come there is no option to turn off "Firefox Translation"? I speak three languages and every time I visit foreign web site, Firefox suggest translation to me. It… (read more)

Hi.

How come there is no option to turn off "Firefox Translation"? I speak three languages and every time I visit foreign web site, Firefox suggest translation to me. It's annoying.

Asked by beyondlightless 4 months ago

Answered by cor-el 4 months ago

No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 4 weeks ago

Last reply by jonathan.prin 2 weeks ago

Youtube Firefox SLOW

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and t… (read more)

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and then it plays. I cleared my cache, history, data...etc everything from Firefox. That seemed to help for a bit. Then it just resulted back to being slow. It's just in Firefox. I played videos in Edge. It was fine. No issues. It's just FireFox. It started most recently too. It wasn't happening a week ago. I even tried going back to an old version of Firefox. Didn't help. Anyone know how to fix? Not using ad blockers either FYI. I just want videos to play normally and fast.

Asked by boohere21 3 months ago

Last reply by Guy Tech 3 weeks ago

  • Solved

How to stop FF from opening my downloaded documents in the browser

Hello, In the past, FF downloaded documents without opening them in the browser. This is two weeks now that whenever I download a document, FF is now opening the documen… (read more)

Hello,

In the past, FF downloaded documents without opening them in the browser. This is two weeks now that whenever I download a document, FF is now opening the document in the browser without asking me.

I welcome if someone could tell me what I can do to stop FF from opening the documents.

Thanks for any help you can offer me.

Asked by in_search_of 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Delete Accuweather

Mozilla added Accuweather to my New Tab page today. I can't use it because my VPN uses other locations. I attempted to remove it using the "solution" from another user's … (read more)

Mozilla added Accuweather to my New Tab page today. I can't use it because my VPN uses other locations. I attempted to remove it using the "solution" from another user's post 9 months ago. However, none of those things worked. There is no "Tools" option in the menu and I unchecked and blocked every item on the "Page Info" tab under the "Permissions" header. Zero result.

The Accuweather feed shows up in the upper left corner of the computer screen and does not have a "dismiss" option. I did notice that it has some entries in about:config. Is the solution to be found there?

Asked by opsec789 2 months ago

Answered by cor-el 2 months ago

Youtube incognito issue

It seems that in incognito mode when I go to youtube I am stuck at the consent page and it doesn't matter if I refuse all or accept all it will refresh and show the conse… (read more)

It seems that in incognito mode when I go to youtube I am stuck at the consent page and it doesn't matter if I refuse all or accept all it will refresh and show the consent page again. If I go to youtube without incognito mode it works just fine.

Asked by OSArmA 2 days ago

Error: Platform version ‘128.0.2’ is not compatible with minVersion > = 128.0 maxVersion < = 128.0

I'm getting this error when I try to bring up Firefox. What do I do now? Error: Platform version ‘128.0.2’ is not compatible with minVersion > = 128.0 maxVersion &l… (read more)

I'm getting this error when I try to bring up Firefox. What do I do now?

Error: Platform version ‘128.0.2’ is not compatible with minVersion > = 128.0 maxVersion < = 128.0

Asked by gworgan 1 month ago

  • Solved

Connectivity issue on certain websites

I get PR_END_OF_FILE_ERROR when trying to load certain websites. I don't use any proxy or VPN, I tried disabling DoH. Also sometimes i get 403 forbidden cloudflare. … (read more)

I get PR_END_OF_FILE_ERROR when trying to load certain websites. I don't use any proxy or VPN, I tried disabling DoH. Also sometimes i get 403 forbidden cloudflare.

Asked by Whyking 5 days ago

Answered by Whyking 23 hours ago

Firefox is using hundreds of MBs of memory and causing my computer to run slowly

I only have a few tabs open at any one time, usually only one or two. I only have adblock plus and bitwarden as extensions. But when I open firefox desktop, even before I… (read more)

I only have a few tabs open at any one time, usually only one or two. I only have adblock plus and bitwarden as extensions. But when I open firefox desktop, even before I've navigated to any page, it is using a few hundred MB to almost a GB of memory.

Asked by Patrick Knowles 1 week ago

Last reply by pds3601o 4 days ago