Firefox Community Forum

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

To be honest. Firefox is starting to be a big pain to use. I'm starting to see more and more of this screen where it say's "Be careful. Something doesn't look right" Even when i go to the advance and say proceed. Nothing happens and i'm getting no where. I know many of the sites don't have anything to do with asking for credit card, Scam or even having popup's. I test the sites in other browsers and there work without any issues. But Firefox is starting to lock me out of many sites due to this. How can i make this stop. As i used Firefox for many years.

The sample that is in the screenshot is a Anime data base that i have also used for years. But today shows this. But was working fine yesteday. What is going on and how can i fix it. So i can start using the browser that i love on the sites i want to.

Hi folks!

My Firefox just updated and I'm now receiving the recommended stories (along with the widgets and recent activity.) when I open a New Tab. I was able to disable the widgets and activity and I see the place where I can turn off the Stories, but they are not going away.

In the "Customize" menu accessible via the pencil icon on the New Tab page, toggling Stories off does not make them go away; reloading the page, the toggle is re-enabled.

In the general Settings menu, accessible via the hamburger menu and under "Home and startup," I have Stories ("Exceptional content curated by the Firefox family") toggled off. The toggle does not reset, but the stories still display.

How can I fix this? Thank you all very much in advance.

Hi, I believe this is some kind of bug/issue after the latest browser update (as I've quite literally never had this issue before). I like my launch page not to be cluttered with nonsense, no widgets, no activity, just my standard pinned shortcuts and the google search bar. However, after the latest update, "stories" have been on and have stayed on (despite altering all the settings that should get rid of it altogether). Even after turning it off, it appears it turns itself back on immediately. I don't want to see this junk and shouldn't have to, no one should, I even went to the trouble of blocking all topics in hopes the thing would just vanish. It did not. I hoped to report this to Mozilla more directly but couldn't find a meaningful bug report option. If anyone else has encountered this or if anyone has a true solution, I'd like to hear it, thank you.

Hi All,

I had several tab groups. I open and save and close them every day. but since yesterdayI cant find them at all. If I create a new tab group it appears but those old tab groups not! I've tested troubleshooting mode but noting.  

Firefox 154.0 (aarch64), macOS 26.6.2.

Здравствуйте. Я установил сертификаты по инструкции, которая лежит на s.sber.ru/70VQ2B . После этого в мозилле не прогружается полностью окно входа на online.sberbank.ru, не видно содержимого фреймов (сейчас попробую сделать скриншот). В Microsoft Edge работа нормальная. Удаление сертификатов, перезапуск браузера и компьютера не помогли. На других компьютерах ещё не проверял. Посоветуйте, пожалуйста, что можно сделать. Windows 10, Firefox 153.0.3 (64-разрядный).

Every time I start Firefox lately, it keeps prompting me: "You must log in to this network before you can access the Internet." I have no idea what this means and have no problem accessing the Internet in any case. What suddenly started causing this !#@%$ message and how do I turn it off?

Hello! Since the latest update to Firefox (153, I believe) my Firefox has not worked. It starts up perfectly fine, but quickly freezes, becomes non-responsive, and needs to be closed. No matter how many times I attempt to open it, the same thing occurs. There’s been been occasions where it hasn’t frozen immediately so I have been able to turn off hardware acceleration as well as remove my theme and disable all my add-ons/extensions, but this has done nothing. Creating a new profile does not help, nor does trying Safe Mode: the same thing happens no matter what. I tried to reinstall the update, but this also did nothing. I haven’t yet tried to uninstall & reinstall or do a Firefox refresh as those are my last resorts and I won’t do them unless I’m sure they’ll make a difference. I haven’t downloaded any new extensions recently, and this only started happening after the most recent update. I’m not sure what else I can try at this point, and am very frustrated.

I thought I would report that after updating Firefox to version 149.0, I had no audio initially in YouTube videos but before I had NO problem with any. For a Firefox video sound example, the video played audio fine at: https://www.youtube.com/watch?v=LtOGa5M8AuU. My computer audio worked fine in Windows System. I did not change any YouTube audio setting in the videos. Audio is not blocked. After clicking on more videos and trying to play them, the audio is now getting back to the way it used to work although the audio setting are still the same. This is really weird and has wasted some of my time.

Also, after the Firefox update, now I cannot drag and drop a URL into a Bookmarks folder from the URL bar or whatever it's called after doing a Search with DuckDuckGo or with Google with the "Search and turn off Show search terms in the address bar on results pages option" turned off! I did not change any setting in Firefox to cause this issue.

I now wish I had not have updated Firefox! Please resolve dragging URL issue and hopefully whatever caused the audio problem will not occur again.

I wanted to use the new VPN feature and the icon initially showed up in the top right, but it has disappeared and is not present in "customise toolbar" or privacy settings either.